Jack in the Box Reviews 

Horrible service! I went at Jack in the Box which is located at 419 Lodi Eve around 7:30 am. I was doing a drive through . The guy was very rude on the phone. He said he couldn’t hear what I was ordered! My order was very simple! “ two large fries and one crispy chicken ! He told me to lower my window ! Surprisingly when I told him that my window was down, he was able to hear that😳! I decided to go by his window and place my order from there May be he can read my lips! That was every worse! He started to interrogate me! With his red eyes and mean voice he said if I don’t include a soda in my meal then that is not the menu that he can give me! I decided to leave without getting anything! My question is, if this mature male doesn’t even have an ounce of customer service , what’s the point for him to even show up at work? He should find a job which will allow him to humiliate and undermine his customers! In my opinion, this guy is there for a wrong reason.

Yes I ordered $39 worth of food and they left out my $7.99 grilled chicken sandwich and it's pretty close to my house the Jack in the Box off of Ben White Austin Texas that I just drove right back and the window was closed up and there was cars there and I tried going through twice but nobody answered the speaker very dissatisfied with this place horrible service! By the way when I got there it was only 9:40 so I'm guessing they closed early cuz no place closes at 9:40 and I thought Jack and the box was supposed to be 24 hours

Love the tiny loaded tacos! A flat box would enable them to cover each evenly with lettuce and cheese and sauce instead of piled on the top!

The new app is a nightmare. However .. here is what isn't. On the Door Dash app they offer any sandwich the option of " no bun " and it comes lettuce wrapped. Why is this such a big deal ? If you eat gluten free like I do , it matters. My Jack makes no mistakes on orders, offers lots of customization , has the second best Coke fountain mixture , ( McDonalds is #1 ) and offers new stuff all the time. Do I wish they would add some more GF items like fried zucchini like Carls but GF ? yes. Should they add a smoothie like McDonalds ? yes. Should they offer egg bites like Starbucks , yes. For now though, if you are eating fast food , I say Jack tries hard to make things fun and gluten free.

This is the Jack in the box at 6501 grapevine highway in North Richland hills.

I ordered a Texas double Jack with tomato, extra onion, extra lettuce, and no mustard. I received a Texas double Jack with meat cheese and a bun. The onion rings, which are normally tasty and fresh, arrived cold and hard, as if they were fried, and then fried again to warm them up. I suppose it is possible the onion rings had just been sitting around for a while at the restaurant.

The same thing happened to me 2 weeks earlier on or around October 14th, at the store located at 1491 precinct line road, in Hurst texas.

On that particular order I complained to Jack in the box, just like I did with this order, and I received a canned response from Jack in The box, the same canned response for both complaints. It goes as follows...

Thank you for sending us your feedback. We value your comments and are committed to providing awesome experiences for all our guests.

A Jack in the Box representative will be reviewing your feedback. If you provided feedback about a specific restaurant location, your feedback will be sent to the appropriate district manager or owner/operator. This same person would also contact you if you requested to be contacted about your feedback.

Thank you and have a terrific day!

The Jack in the Box Guest Relations Team

This canned response isn't signed with anyone's name, no identification of any kind, I'd like to add also no one has ever contacted me from Jack in The box to try to correct the issue.

You decide which title fits, corporate monster or local fast food restaurant.

Thanks for listening.

P. S. I set the date of experience for October the 31st, I've tried to correct it twice, apparently trustpilot is not getting that correct, keep that in mind.

Went to the Ina and freeway store in Tucson and ordered 4 monster tacos. Was told I could not have them unless I ordered something else. There was nothing I saw stating there are "CONDITIONS" for ordering MT's. Is not mentioned on the TV ads either.

I received the app now there's just a blank white page. For that I am no longer coming back to Jack in the Box ever ever again.

The new Jack In The Box app. is not great at all! Why change it to something stupid? The old app. was great. I’m not so sure about what other stupid decisions they’ve made recently. Lost confidence in the brand because of the new app. !

Terrible customer service on 4th plain in Vancouver WA. Rude attitude when asking any questions.

THE APP CHANGED OR UPDATED AND BECAME MY WORST NIGHTMARE. I HAD POINTS THAT ARE NO LONGER THERE. NOW I HAVE TO INPUT THE BARCODE BY HAND. IT WAS BETTER BEFORE....WHAT GENIUS THOUGHT LET'S CHANGE IT AND MAKE LESS USER FRIENDLY? I DON'T KNOW BUT SOMETIMES I THINK PEOPLE IN THESE COMPANIES GET WILD HAIRS UP THEIR BUTTS AND DECIDE TO MAKE STUPID DECISIONS HOPING TO BE RECOGNIZED FOR SOMETHING GREAT! IF IT AIN'T BROKE, LEAVE IT ALONE BEFORE YOU BREAK IT! UGH!!! FOR THOSE OF YOU THAT READ THIS, YOU WILL PROBABLY FIGURE OUT I HAVE A PROBLEM WITH STUPID PEOPLE AND STUPID THINGS. I'VE HAD DOGS THAT HAVE MADE BETTER DECISIONS. ON A POSITIVE, JACK IN THE BOX IS VERY CONSISTENT WITH GIVING OUT MILITARY DISCOUNTS, EVERY LOCATION I GO TO IS ON POINT WITH THAT AND JACK STILL HAS GOOD PRICES.

First time I went to this Jack in the Box there was no one at the register, the young man cooking an order saw me standing there and politely said we'll be right with you mam and his smile was very pleasant. After he finished cooking his order he walked to the counter and said with a welcoming smile how is your day going mam when I said it was going okay he said well let's see if we can't make it ever better and then he kindly excused himself and walked to the left and within 4 seconds another young man was there at the register. Nathan (the cook) said have a great day mam and gave me another happy smile. No matter how busy or how much heat from the grills were this young man went over and above to make my visit well worth it. Because of Nathan, I will be telling all of my friends what a positive experience I had at this Jack in the Box and we shall all continue to visit and eat at the Jack in the Box on North Oracle/River Rd.

I hope Nathan reads this review as he truly deserves to be rewarded for his kindness.

Thank you Nathan

SarDea

The employee I tried to order from didn't even know about a discount Jack in the Box was offering and as a result, refused to apply the deal to the order I would have made.

I went to a Jack in the Box location and purchased a munchie meal. The signage at the drive through stated that the price was $6 after 9pm. It was 9:10pm. I informed the cashier of this at the window, she said that the price was now $8, and they "hadn't gotten around to changing the sign" and refused to honor the advertised price. This is illegal in the state of California, and I attempted to contact the corporate office, but for weeks now my messages have gone unanswered.

Was very hungry April 14, 2022. Online order at 1195 S Craycroft Rd, Tucson, AZ. I just setup my app, ordered from the app and drove to pick up my order. Got home approximately 1.5 miles from Jack in the Box. Parked in my drive-way, and started eating. The stuffed jalapeno taste was good, the outside of jalapeno looked terrible. The tacos ordered were the worse tacos I've ever had, i'm 53. They were soggy shells, the sides of the taco were smashed against each other. It was plain sloppy. The sad part of this incident, it's my 1st time trying Jack In The Box.

Jack in the Box, Hacienda Blvd just north of the 60 fwy.

I highly recommend checking your order before you leave the drive thru. I went to the drive thru this evening, 4/11/2022 and ordered my food.

When I drove up to the window I paid for my meal. Before I left I checked my order. The young lady, whose name on the receipt shows Amanda, forgot my tacos. When I informed her about her mistake she told me she did not charge me for it.

I became irritated because there are too many mistakes happening at this Jack in the Box, located on Hacienda Blvd just north of the 60 Fwy in Hacienda Heights, CA.

She asked me if I still wanted my tacos. I said yes. She asked me again if I still wanted to order my tacos. I said YES again because that was the first item I ordered, pay attention.

She then said "you know what? I'm not serving you". She then closed the window on me and walked away. Luckily there was a gentleman, who I believe may have been the manager, took my order and apologized.

I've seen videos of employees at various drive thrus doing this to customers for THEIR mistake. I believe I met my first "woke entitled" person. God help America if she is our future. Amanda, if you are reading this, you need to grow up. You are not meant to serve the public. Learn from the gentleman who understands "customer service". I Thank the gentleman for his professionalism

If I could leave a negative score, I would!

I have a complaint regarding one of the employees significantly associated with the Las Vegas store, in Whitney, off Boulder Hwy and Russell. I am not sure of his name, because the employee failed to give me a receipt, but he ended up stealing a $20 bill from me early this morning. He seemed to be a light skinned African American gentleman and was very young. He was working the drive thru primarily between 1-130am, on 04/02/2022.

This morning the total of my order was $21. I handed the gentleman a $20 bill and asked him to put the $1 and some change on my debit card. Unfortunately, however, he charged my card the entire $21, and pocketed the $20 cash. I did not have enough money in my bank account for the whole amount and am furious about this. I have to now open a report regarding this matter, as this is considered theft. On top of it, he got my order wrong. Something I didn't notice until after I got home.

This is extremely frustrating, and WILL NOT be returning to this location again, especially if this is how the employees behave towards their customers. This is not the first time I have had an issue with this store, but always gave it the benefit of the doubt. It's either my orders wrong or something is missing. This was the icing on the cake and has gone too far. I'd suggest not going to this location. There's much more I can say, but I'd rather save it for another time. Thank you for taking the time to read my review.

I didn't want to do this but, I have been calling now for two days and no one will answer the phone. I normally go through the drive through once or twice a week, and yesterday morning, I ordered my usual. When I got to my work desk and took the order out of the bag, I noticed that the container was not very warm. I ordered cheddar french fries. when I took the first bite, I could not believe what I had been served! The french fries had to be from the night before! They were hard, cold and very disgusting. There is "No way" that they could have been from the last twelve hours!!!! I'm so disappointed that this happened and still cannot believe that it did. Now it's "Do I ever go back"???????

DO NOT GO HERE, TERRIBLE!!!!!! I HAVE to give it star because I can't give it no stars. I have been there so many times for so many years and kept giving the so many chances because they are always messing up but the last few times we went (a lot of time between visits), I said that was it. The last time before this time, I complained and got an email from the manager offering me 2 free meals but I declined and just never went back. My husband really wanted breakfast jacks and I told him no but he insisted on giving them ANOTHER chance and it was another BIG MISTAKE. We used the app to place the order because it's normally so much easier and faster with all the other fast food restaurants but not this one. He placed the order, let them know we were on the way around 7:13 and waited in the drive thru to pick it up and all for them to tell us that we had to wait because the bacon was taking awhile to cook. Another worker came and told us that we had to wait because the eggs were taking awhile to cook, I mean really, make up you mind. This is happening while another worker that looks like a manager was out in the front pacing on the phone. No masks, no covid precautions at all, SUPER SCARY! The order came out around 7:40. Get home and the food isn't warm, there's hardly any eggs or bacon on the sandwiches, you know, the two things we were supposed to wait on!!! Go to Whataburger and pay the extra money because you will get great service and great tasting food, trust me, that's where we go because they always screw up here at this crappy Jack in the Box.