Excellent experience from start to finish! The team was very professional, responsible, and always kept me updated throughout the entire process. They responded quickly to all of my questions and mad... Toon meer
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Lees wat reviewers zeggen
The team who make these armors are truly gifted! My order came out even better than I could have imagined. Every step of the way they communicated well with me and gave me updates, and sent it to me i... Toon meer
I absolutely love this Master Chief Armor. It's a beautiful fit and so much attention to detail. I'll definitely buying from Joytoys again. The only suggestions I have is you should also offer the re... Toon meer
Customer service was definitely a plus. Questions are quickly answered, and they are flexible about things such as shipping. The product itself is decent. Unfortunately the low cost shows. The groin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Custom make cosplay suits, armors, and helmets
Contactgegevens
吴宁街道荷塘社区, 东方X002幢206室, 322100, 东阳市, China
- info@joetoyss.com
- joetoyss.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I ordered this on July 12
I ordered this on July 12, and it wasn't shipped until two weeks later. Now I have to wait 4-5 weeks from when it's shipped to get here because someone didn't do their job?
Highly recommend
After a two month wait due to American customs my order was shipped pretty quickly after inspection.Came in perfect condition, would definitely order from them again!
Excelente trabajo
Todo genial, la página tiene todo lo que un coleccionista debe tener en su casa. El envío sin problemas, la atención antes y después de la compra genial. En cuanto pueda vuelvo a comprarles sin duda.
Amazing website
Amazing website. I bought the iron man mask and the full master chief armor set. Both are perfect!
Great Service/Product Damage
The customer service is fantastic. There was a damage in the Mark V helmet order which i had placed. But the service team was very helpful enough to replace the damaged part and guided well to make sure the product is working in full condition.
However, there were small dents on the helmet and that was little disappointing as the service team said it’s how the plate it; which shouldn’t be the case I believe.
Overall, great experience and fantastic products.
Great product
Great product. Some of the build quality could be a little bit tighter / more robust, but incredible value and by far the best product in its cost range.
I chose the batman suit and the photos…
I chose the batman suit and the photos on the web are very different from what they gave me, I had to order the suit from another company, because what they sent me is S H I T!!!!!
Joetoys is a serious guarantee of marvellous product
Joetoys is really serius the product are really good and throughly like a description the shipping are really fast and the assistant post sell is really the best my experience is really great full sure I'll buy again from the site
I received an iron man helmet that was…
I received an iron man helmet that was defective almost 3 weeks ago from them. I’ve tried contacting them to get a replacement with no help. They keep telling me to put new batteries in or to try to fix it myself. Terrible customer service

Antwoord van Joetoys
Fantastic experience again !
some complications but good
First, i waited more than 2 months to receive the helmet. The helmet arrived all scratched, despite the fact that I paid full price and bought it as "new". moreover it was assembled really very badly, the spaces did not coincide anywhere, the mask closes badly and when the eyes are on you can see all the spaces even more. I am very sorry for this, I was expecting a beautiful helmet given the price of around 300 euros plus shipping which cost me another 50 euros. I expected the seller to meet me by sending me a partial refund or by replacing my helmet with a new one but the only thing they managed to do is get me to disassemble parts via whatsapp. Having said that I am truly very sorry and will never buy again.
UPDATE today 5 of may:
I spoke several times with the girl who assists the sales, in the end we reached a conclusion where I was refunded a part in cash, I would have preferred the replacement of the helmet because I really wanted it to be perfect, but that's okay, in the end in the end they were polite and correct.
Doom Slayer Cosplay
Great costume build that really turned head. Not only that but Joetoys kept me updated with every bit of the process. Great service and a fantastic product!
Helmet doesn’t fit and it came broken
Helmet doesn’t fit and it came broken. Although they helped me fix it via email, it shouldn’t have been broken and continues to break for the price I paid. Disappointing.

Antwoord van Joetoys
Communication was great and the mask…
Communication was great and the mask was next level. I thought that is was pretty quick shipping to Canada cosindering where it’s coming from. I got to track it the whole time. Came on my son’s birthday which was incredible. Mask is amazing. Keep up the great work.
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