I had a great experience renting a car here. The booking process was simple, and the staff was friendly and efficient during pickup and drop-off. The vehicle was clean, modern, and ran perfectly throu... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
J'ai apprécié que la voiture soit disponible à l'aéroport (dans le stationnement P4). J'ai moins aimé le speech de vente supplémentaire concernant les assurances, protections etc. La voiture était pro... Toon meer
Bedrijf heeft geantwoord
Pick-up service left much to be desired. I had to do normal international phone call to an automated answering machine and still couldn't get through the line for the shuttle bus pick-up. Finall... Toon meer
Bedrijf heeft geantwoord
Vrlo jednostavan odabir putem interneta Super što postoji transfer prilikom preuzimanja i vraćanja vozila ka zračnoj luci - terminalu Kvalitetna i nova vozila u ponudi Cijena prihvatljiva na prvu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contactgegevens
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Oostenrijk
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,5
Uitstekend
136 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice car and good price
To pick up the car was very good, fast and clear, clean and nice car, the Romanian boy was very polite.
We wanted to drop off the car at 4:00 am (as I indicated in the reservation), no one was in the office at that time and no one tell us how to proceed in this case if no one is there, we waited more than 40 minutes. I had to call the phone to get someone to come. There was a big danger of missing our flight.
For sure I'll use again the company, I already know how to proceed with earlier drop off. :)
This is the reason why I give 4 stars, If it weren't for this case I would definitely give it a 5.
1 mei 2026
Antwoord van Klass Wagen Austria
Dear Liliya,
Thank you very much for your feedback and for taking the time to share your experience with us.
We are very happy to hear that the pick-up process was fast and clear.
At the same time, we sincerely apologize for the inconvenience during the early morning drop-off. We understand how stressful this situation must have been, especially with the risk of missing your flight. Your feedback is very important to us, and we will review this internally to improve our communication and procedures for out-of-hours returns.
We truly appreciate your understanding and we are glad to hear that you would choose our company again in the future.
We look forward to welcoming you again on your next trip.
Best regards,
KW Team
Estoy muy contenta con el servicio…
Estoy muy contenta con el servicio prestado tanto a la recogida como en la entrega del vehículo. Contraté el seguro con ellos para quedarme tranquila en mi viaje por Austria.
Sin duda repetiría en alquilar con ellos en cualquier lugar.
10 mei 2026
Antwoord van Klass Wagen Austria
Hola!
Gracias por tus comentarios! Nos alegra saber que tuviste una experiencia agradable y esperamos verte pronto. 🚗✨
El equipo de Klass Wagen
Perfect car and perfect service
Perfect car and perfect service, Thanks to Iulian that welcome me and found the best rent car solution.
Regards,
Veronica
3 mei 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Pick-up service could be better
Pick-up service left much to be desired. I had to do normal international phone call to an automated answering machine and still couldn't get through the line for the shuttle bus pick-up. Finally I had to email to the customer service and the staff came about 45 minutes after my scheduled time. The registration was a long process and by the time I could drive off, it was 1.5 hours. Of course, there was plus selling of in-house insurance and it's almost impossible to reject it or else I had to expect crazy charges and €3k deposit.
The car was handed to me at 25% fuel. Although I'd be required to return it at the same level, I had to find a pump station before setting off (already lost much time with the waiting and registration).
Midway of the rental period, I tried calling the car rental staff, to ask about vignette. There was no answer.
Nevertheless, the car's condition was satisfactory.
29 april 2026
Antwoord van Klass Wagen Austria
Hello Mr.Dan,
Thank you for taking the time to share your feedback with us.
We sincerely regret that the pick-up process did not meet your expectations and that you experienced delays in reaching our shuttle service and completing the rental formalities. We understand how valuable your time is after arriving from an international flight, and we apologize for the inconvenience caused.
We also appreciate your comments regarding the fuel level and the difficulty in reaching our team during your rental period. Your feedback is important to us and will be reviewed internally in order to improve both our communication and operational procedures.
Regarding the insurance and deposit options, our staff is required to explain all available coverage possibilities as well as the applicable rental conditions, allowing each customer to choose the option most suitable for their needs.
Thank you once again for your feedback, as it helps us continue improving our services.
Kind regards,
KW Team
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
We were very satisfied
We were very satisfied. The car was delivered on time, with no delays. The company’s employee, Artur, demonstrated professionalism, was very knowledgeable, and was extremely friendly and responsive. The company’s service left an exclusively positive impression
3 mei 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Antwoord van Klass Wagen Austria
Dear Customer,
Thank you for your feedback.
We appreciate your comments and understand that shorter delivery times would improve the overall experience. We are continuously working on optimizing our processes and reducing waiting times whenever possible.
We hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
Customer Care Team
Klass Wagen
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Very good service
Very good service, straight forward transaction, I got the key in 5 to 10 min then go. And in return, gave back the key, then got on their shuttle to airport. And DONE !
5 april 2026
Antwoord van Klass Wagen Austria
Hello!
We’re grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Antwoord van Klass Wagen Austria
Pozdrav!
Hvala vam na povratnim informacijama, drago nam je da su vam se svidjele naše usluge! :)
Veselimo se vašem sljedećem susretu.
KW tim
Good car
Good car, affordable
A bit aggressive regarding additional insurance above the one I already had
28 april 2026
Antwoord van Klass Wagen Austria
Thank you for your feedback!
We’re glad to hear you found the car good and affordable — that’s exactly the experience we aim to provide.
We also appreciate your comment regarding the additional insurance. Our intention is always to clearly present all available options so customers can make an informed decision, but never to create discomfort. Your feedback is important and will be shared internally to help us improve the way we communicate these options.
We hope to have the opportunity to serve you again under even better circumstances.
Kind regards,
Reliable company
Picking the car up was very smooth. Julian Habliuc Was very polite and efficient explaining all the required information.
The was clean and in a good condition.
4 mei 2026
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Everything was perfect.
4 mei 2026
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
fantastic experiencie whit Klass Wagen…
fantastic experiencie whit Klass Wagen Austria
All was perfect
3 mei 2026
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Vrlo jednostavan odabir
Vrlo jednostavan odabir putem interneta
Super što postoji transfer prilikom preuzimanja i vraćanja vozila ka zračnoj luci - terminalu
Kvalitetna i nova vozila u ponudi
Cijena prihvatljiva na prvu, ali postoje i dodatne opcije o kojima treba vodit računa ( drugi vozač, vožnja u drugu zemlju.. )
3 mei 2026
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
The airport drop-off was terrible
The airport pick-up went smoothly.
But when we went to drop the car off, it was a very bad experience. We arrived at the office and there was no one there; we searched the whole building and there was no one to be found. We called the mobile number we’d used to contact them, but no one answered. After waiting for half an hour, someone finally turned up.
Another negative point is that instead of giving us a full tank, they gave us half a tank. And then we returned it with three-quarters full. So on top of that, we left them with an extra €20 worth of petrol, which they didn’t refund us. (And €20 was the cost of a single day’s car hire.)
2 mei 2026
Antwoord van Klass Wagen Austria
Dear Mr. Sanchez,
Thank you for taking the time to share your feedback with us.
First of all, we are glad to hear that the airport pick-up process went smoothly. However, we are truly sorry to learn about the inconvenience you experienced during the drop-off.
Regarding the waiting time, please accept our sincere apologies. This is not the level of service we aim to provide. Unfortunately, there was an unexpected delay caused by operational circumstances at that moment, which led to the absence of our colleague at the office.
Concerning the fuel situation, we would like to inform you that a voucher has already been issued to compensate for the difference. We kindly ask you to check your email inbox, including your spam or junk folder, as the voucher was sent on the same day the vehicle was returned.
We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
KW Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.