Contratamos un t-rock o similar, de CAMBIO MANUAL. Nos asignaron un vehículo automático -que no sé conducir- y nos dijeron (Julian) que si quería uno manual tenía que pagar más de cincuenta euros adi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Its so easy and great to deal out with the employees, and they were kind, we feel they want to do anything to serves our interest and benefit, and they give us an advice about choosing the car to be... Toon meer
Bedrijf heeft geantwoord
If you treat Klass Wagen as a full service rental company (e.g. ignore the low price and take their insurance product), they are competitive in price with the major players (Hertz, Sixt etc) wit... Toon meer
Bedrijf heeft geantwoord
Although their office is somewhat outside the airport, we managed to get our car at the airport. The personel is very friendly and the whole process of renting and returning was fast and easy. Vielen... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contactgegevens
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Oostenrijk
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,4
Uitstekend
167 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My favourite car company to deal with. This is the second time I’ve used…
This is the second time I’ve used klasswagen and again I was impressed with how easy everything went through. My insurance was all correct and complete with no costly hidden extras needed and we were away in our car very quickly. No problems on return either and we got a fuel credit for next time, which is a nice touch.
12 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your trust! 😊 We are happy to be your choice every time. We look forward to seeing you again for your next rental! 🚗✨
KW Team
Antwoord van Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Perfect service, perfect wagen
Perfect service, the kindest staff, perfect wagen, perfectly clean, perfect shuttle to the renting place. Read the voucher you get when ordering and all will be THE MOST PERFECT car rent you have ever had.
12 april 2026
Antwoord van Klass Wagen Austria
Hello!
We’re so grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Everything went great!
12 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Mixed experience
Helpful staff, rest was a mess.
* didnt tell beforehand that there would be surcharge for bringing the vehicle back on easter sunday. Even though i booked on KW website and not thirdparty.
* didnt have a child seat as reserved (but did tell me they would reimburse. i had to then try to buy a seat)
* initially gave a car without winter tires (had to insist on one)
* Strangest one. I had booked a car with full insurance (total cover). On return, the car was listed with multiple items of damage. Even though we were not affected, we know for sure we did nothing. So, why?
I have had better experience with KW before.
5 april 2026
Antwoord van Klass Wagen Austria
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations, especially as a returning customer.
We apologize for the inconvenience regarding the child seat and the vehicle provided.
Please note that all vehicles are inspected according to our procedures, and with full insurance coverage, customers are protected under the agreed terms.
We also take note of your comments regarding additional charges and communication.
Kind regards,
KW Team
Phenomenal experience
Phenomenal experience. Staff was friendly and picked me up and dropped me off from the airport. SUV was awesome and drove well. Overall a smooth and positive experience!
9 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Renta auto con KlassWagen en Viena
Experiencia con KlassWagen en Viena – costos ocultos y falta de transparencia
Reservé un auto en Viena a través de Economy Booking pagando por adelantado lo que aparecía como precio final (alquiler + seguro).
Al llegar al aeropuerto, la empresa asignada (KlassWagen) no tiene oficina en el terminal. Debes caminar fuera del aeropuerto hasta un punto de recogida y llamar para que te recojan, lo cual es complicado si no tienes roaming o llamadas activas.
Luego te trasladan en van a una oficina fuera del aeropuerto (unos 20 minutos), donde comienza el verdadero problema: allí me exigieron pagar 750 euros adicionales por “seguros” y “cruce de fronteras”.
Aunque en la reserva se indicaba un valor menor por frontera, me dijeron que el sistema solo aceptaba el monto más alto. Además, el seguro previamente pagado a través de Economy Booking fue prácticamente ignorado, indicando que no cubría daños reales (incluso pequeños rayones serían cobrados). También exigían devolver el auto lavado.
Finalmente, el valor inicial pagado no fue descontado, ya que el contrato no era directo con la empresa de alquiler.
En la práctica, terminé pagando casi lo mismo que con una rentadora tradicional en el aeropuerto, pero con mucha más incertidumbre, presión al momento de la entrega y sensación de falta de transparencia.
El auto funcionó bien, pero la experiencia comercial fue negativa.
⚠️ Recomiendo leer muy bien los términos y condiciones antes de reservar. Lo que parece más barato al inicio puede terminar siendo más costoso y estresante que una compañía tradicional en el aeropuerto.
14 maart 2026
Review zonder uitnodiging
Antwoord van Klass Wagen Austria
Estimado Álvaro,
Gracias por compartir su experiencia detallada.
Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Nos gustaría aclarar que Klasswagen opera desde una ubicación fuera del aeropuerto, y la información sobre el servicio de traslado está disponible en la plataforma de reserva. No obstante, entendemos que este proceso puede resultar incómodo en ciertas situaciones.
En cuanto al seguro, es importante mencionar que las pólizas adquiridas a través de intermediarios, como Economy Booking, no son gestionadas directamente por Klasswagen. Por este motivo, ofrecemos coberturas propias en el mostrador, que evitan procedimientos de reembolso posteriores. Aun así, estas opciones no son obligatorias, ya que los clientes pueden optar por dejar un depósito de garantía conforme a nuestros Términos y Condiciones.
Respecto a los cargos adicionales, como el servicio de cruce de fronteras, estos se aplican según nuestras políticas internas y condiciones contractuales. Lamentamos si hubo alguna confusión en relación con los importes mostrados en la reserva inicial.
Asimismo, queremos aclarar que no se requiere devolver el vehículo lavado, más allá de las condiciones estándar de uso.
Lamentamos que haya percibido una falta de transparencia, ya que este no es el nivel de servicio que buscamos ofrecer. Su opinión es muy valiosa para nosotros y será tenida en cuenta para mejorar tanto nuestros procesos como la comunicación con nuestros clientes.
Atentamente,
Klasswagen Customer Care Team
A most competent team
A most competent team, very friendly and helpful.
And the price-performance ratio is excellent!
Recommendation: Call for the shuttle while waiting for your lugage to avoid unnecessary waiting time.
8 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Tolles Preis/Leistungs Verhältnis
Tolles Preis/Leistungs Verhältnis
Das Auto war sehr sauber und die Mitarbeiter sehr zuvorkommend
Gerne wieder
mfg. Csandl Christian
8 april 2026
Antwoord van Klass Wagen Austria
Hallo!
Vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Sie eine positive Erfahrung gemacht haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! 🚗✨
Ihr Klass Wagen Team
Amazing service
Amazing service. The staff was very professional and made the process go really fast. Booked a car for 13 days, which they upgraded, and everything went smoothly, brand new and super comfy. I’ll undoubtedly repeat with them if I ever need another rental car from Vienna.
6 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!
We look forward to your next visit. It was truly a pleasure to serve you!
Kind regards,
KW Team
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Antwoord van Klass Wagen Austria
Dear Customer,
Thank you for your kind review.
We are delighted to know that you found our service uncomplicated, competent, and efficient. Your feedback is very important to us and motivates our team to continuously maintain high standards.
At the same time, your opinion truly matters, and we are always striving to improve. If there is anything we could have done better to achieve a 5-star experience, we would greatly appreciate your suggestions. Please feel free to share your feedback with us at customercare.at@klasswagen.com.
We hope to have the pleasure of serving you again in the future.
Kind regards,
Klasswagen Customer Care Team
Fui muito bem atendida pelo gerente…
Fui muito bem atendida pelo gerente Lucas e por um outro funcionário brasileiro, que não me recordo o nome. Eles foram sensacionais. Já aluguei carro em Portugal com vocês e agora em Vienna. A experiência foi a melhor possível.
Obrigada!
4 april 2026
Antwoord van Klass Wagen Austria
Olá!
Muito obrigado por compartilhar sua boa experiência.
Estamos esperando você voltar.
Atenciosamente,
Equipe KW
excellent service and value for money
really smooth pick up and drop off process (at least with the full cover)
it's 10-15 mins from the airport, but the shuttle service works amazing
2 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Thanks to KlassWagen our trip was excellent
Thanks to KlassWagen our trip was successfully. We rent SUV car for four people they had new one a SUV. Also they explained all details and helped all request. Dropping off the vehicle was very easy thanks to Arthur.
31 maart 2026
Antwoord van Klass Wagen Austria
Hello!
We’re grateful for your review. Knowing that you had a great experience makes us truly happy!
Looking forward to your next visit, it was a pleasure serving you.
Kind regards,
KW Team
Very tricky company
Very tricky company. Although I bought the full coverage insurance when I made a booking, this company kept insisting the company’s another insurance. Please take pictures even tiny scratch and dent as many as possible before renting a car. They would charged it on you if you didn’t take those pictures.
4 april 2026
Antwoord van Klass Wagen Austria
Hello,
Thank you for your feedback.
We are sorry to hear that your experience did not fully meet your expectations. Please allow us to clarify that customers are welcome to use external insurance providers; however, our protection packages are offered as optional services to ensure extended coverage and peace of mind during the rental.
In terms of vehicle condition, transparency is very important to us. All existing damages are clearly documented in the rental agreement and presented to the customer at pick-up. We also encourage customers to take photos of the vehicle, as an additional precaution.
We strive to maintain clear communication and a high standard of service, and we truly appreciate your comments as they help us continuously improve.
Kind regards,
KW Team
The staff were great and very helpful!
4 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Raport f bun pret servicii.
28 maart 2026
Antwoord van Klass Wagen Austria
Bună!
Îți mulțumim pentru feedback, ne bucurăm că ți-au plăcut serviciile noastre! :)
Te așteptăm cu drag și data viitoare.
Echipa KW
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