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Bedrijf heeft geantwoord
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It’s when things go wrong that you find out how good your Lettings agents is. Our tenant turned into a nightmare (following their relationship breakdown, before which they had been great). Lettingapro... Toon meer
Bedrijf heeft geantwoord
I’ve had a good experience with Letting a Property over the past few years. They’ve been helpful, and I especially want to mention Charlotte, who has been great throughout. Any enquiries or issues... Toon meer
Bedrijf heeft geantwoord
Great service. Efficient, informative and helpful support for Landlords from the team. Particularly our account manager, Casey Clifton, who is always prompt to reply and answer any questions we have... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contactgegevens
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, Verenigd Koninkrijk
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4,5
Uitstekend
639 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer Service
Charlotte Clarke was very polite and handled my query well, and acted promptly. Thank you so much.
3 februari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Fawad,
Thank you for your review.
I am really glad to hear Charlotte was able to help and that your query was handled promptly. She works hard to support both landlords and tenants, so it is lovely to see this recognised.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Overall
Overall, good and no major issues. Everything happened as it should. Communication about viewings could have been more prompt.
2 februari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your review, Bhairavi.
I am glad to hear things went smoothly overall and that there were no major issues. I also appreciate the comment about viewing communication. That is helpful feedback and something we are always working to keep as clear and timely as possible.
Thanks again for taking the time to share your experience.
Helen
Operations Manager
Lettingaproperty.com
Great for landlords living abroad
Great service, officer always available on the phone, fast viewing handling bye the company.
2 februari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your review, Vincent.
I am very glad to hear you have had a positive experience with the service and that the team has been easy to reach and responsive. Managing a property from abroad can be challenging, so it is great to know the support and viewing process have worked well for you.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
The Team is super helpful and…
The Team is super helpful and understanding
2 februari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Leandro,
Thank you for your kind review.
It is great to hear you found the team helpful and understanding. Feedback like this means a lot to us and I will be sure to share your comments with everyone.
We appreciate you taking the time to post this.
Helen
Operations Manager
Lettingaproperty.com
Lettingaproperty and the great rent chase
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when living abroad. Managing a property from afar can be hard annd overwhelming and her efforts help to ease the stress. Charlotte is great and always has a reply with an update - she is one step ahead! Thank you for your support.
2 februari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi,
Thank you for taking the time to leave this review.
Managing a property while living abroad can be stressful, so I am really pleased to read your comments. Charlotte works very hard to keep landlords updated and to stay on top of situations like this, and it is lovely to see her efforts recognised.
I will make sure your feedback is shared with her.
Helen
Operations Manager
Lettingaproperty.com
Abby was professional
Abby was professional, friendly and experienced. She provided top advice that I applied to my property and it worked well. Highly recommended company.
22 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for taking the time to leave this review.
It is great to read your feedback. I am really pleased Abby was able to offer advice that helped you achieve a positive result with your property. That is exactly the experience we want landlords to have.
I will be sure to pass your kind comments on to her.
Helen
Operations Manager
Lettingaproperty.com
Charlotte has been fantastic with the…
Charlotte has been fantastic with the renting process and has helped / advised on any questions or enquiries throughout. Very professional.
I very much recommend this company and Charlotte as a point of contact.
26 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your lovely review, Shelley.
I am really pleased to hear that Charlotte has been so helpful during your renting process. Providing clear guidance and support is exactly what we aim for, so it is great to see this reflected in your experience.
I will make sure your comments are shared with Charlotte.
Helen
Operations Manager
Lettingaproperty.com
Follow through
keeping me updated and chasing matters efficiently over the term of the tenancy. Charlotte Clarke has been very helpful.
23 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your review, Grace.
I am really pleased to hear you felt kept up to date and supported throughout your tenancy. Clear communication and consistent follow up are exactly what we aim for, so it is great to know Charlotte was able to help you in this way.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
Really helpful
Really helpful, great communication very understanding.
22 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your review, Ashley.
I am very glad to hear you found the team helpful and easy to communicate with. That is exactly the experience we want people to have when working with us.
We appreciate you taking the time to share your feedback.
Helen
Operations Manager
Lettingaproperty.com
First-class management and assistance
Charlotte Clarke helped me immeasurably with an extremely difficult tenant (who sent her several foul-mouthed messages refusing to cooperate) and finally persuaded him to move out in good time following eviction.
Having previously endured difficulties with a previous tenant, but with a “human” letting agency who did nothing to oblige, Charlotte has shown how an online agency can be the model of assistance and first-class management.
22 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thank you for your review, Richard.
I am really pleased to read your comments. Situations like that are never easy, and I am glad Charlotte was able to support you and help bring matters to a resolution.
We appreciate you taking the time to share your experience and your kind words about Charlotte and the team.
Helen
Operations Manager
Lettingaproperty.com
Charlotte was prompt and tenacious with…
Charlotte was prompt and tenacious with ensuring rent payments were made, following an initial delay, to enable no arrears were encountered.
9 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Ian,
Thanks so much for your feedback.
I’m really pleased to hear Charlotte was prompt and tenacious in helping get things back on track. She always aims to stay ahead of any issues, so it’s great to know her support made a difference in avoiding arrears.
We appreciate you taking the time to share this — it means a lot to the team.
Best regards,
Helen Davis
Operations Manager
Lettingaproperty.com
Awful
Awful. barely found any prospective tenants. the clerk doing the viewings was very unprofessional.
22 december 2025
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Veena,
Thanks for your feedback and I’m really sorry this didn’t go as you’d hoped.
We did secure multiple viewing requests shortly after your property went live and arranged appointments within the timeframe booked. While we always aim for strong results, demand and pricing can vary, and unfortunately none of the initial viewers chose to proceed.
I’m sorry to hear you felt the experience with the viewing clerk wasn’t up to standard. We take that seriously and would have been happy to offer a different clerk or support you with self-managed viewings, but I appreciate you’ve chosen to move forward with another agent.
We wish you every success with the let and thank you for giving us a try.
Kelsey Hall
Sales Manager
Lettingaproperty.com
Charlotte and Demi have been fantastic…
Charlotte and Demi have been fantastic in updating us and keeping us informed about how the property is managed and following up on rental payments. They are easily contactable and aim to resolve any queries we may have.
4 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Nyasha,
Thank you for the lovely feedback!
Charlotte and Demi will be really pleased to hear this. Keeping you informed and supported is what we’re here for, so I’m glad it’s coming through.
We’re always just a message or call away if there’s anything you need.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Transparent and effective, with particular praise to their customer service
Lettingaproperty in general has a very efficient user interface and experience, they’re communicative throughout the tenancy but I’d like to call particular praise to their personable approach with tenants which makes the world of difference, the defining exemplar of which I found in Charlotte Clarke who is fair and kind and efficient- a person whose knowledge and empathy make a great difference to the individual and is as such a credit to the company and its ethos.
9 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi,
Thank you so much for taking the time to leave such thoughtful feedback.
It’s brilliant to hear that the platform has worked well for you, but even better to hear the impact that Charlotte has made personally. She’ll be genuinely touched by your comments – she takes great pride in doing the right thing for tenants and landlords alike.
Appreciate your kind words and support.
All the best,
Helen
Operations Manager
LettingaProperty.com
The most fraudulent experience ever for a landlord with them for 6 years
The most fraudulent experience ever for a landlord with them for 6 years
Over 6 years for 4 properties I've paid nearly £20k hard earned cash with the fake promise of rent protection and legal assistance.
If had not taken illegally my money for the fake product today it could cover a property a year empty.
After 6 years made the first claim and see me experience and most provider ab legal action summarised below.
Their legal department is a person who's frequently on leave, comes to work late and leaves early, is not legally trained but is doing the legal job
Speaks and writes rudely and unprofessionally
Gives dangerous fake promises that by now cost me and themselves 3 weeks loss
See my experience and response , judge yourself. Do you wish to be in my place?
I reject the content and conclusions of your email in full.
The legal position is straightforward:
The property must be returned to the landlord vacant.
This has not occurred and lettingaproperty.com has failed to fulfil its legal obligations.
Lettingaproperty.com’s Contractual Responsibility
Regardless of when rent collection was transferred to you (which is totally irrelevant and evidences to the judge your dishonesty and ill wishes to the clients for financial gain of not paying out):
· You accepted the tenancy under contract.
· You sold, charged and administered rent guarantee insurance for years
· You represented that rent would be paid and risks managed.
Your argument is legally meaningless. This negligent in the best-case scenario , malicious and dishonest in the worst case scenario
You are fully responsible for rent payment until the property is returned vacant.
You are fully responsible for taking the legal action per law and give the property to me vacant. Either section 28 or any other section of law , to must pay the rent to me and provide the house in vacant position by exercising any applicable laws to me
Key points:
· No rent is being paid.
· The tenancy ends .
· The property has not been vacated.
Any refusal to pay constitutes breach of contract and mis-selling.
You have endangered me and your company already. If I take legal action against the property you must pay all the costs of vacation, loss rent plus all the fee you collected from me.
Rent Guarantee Mis-Selling and Financial Misconduct
You marketed and sold rent-guarantee protection covering the whole property.
· Insurance mis-selling
· Breach of duty as an insurance intermediary
· Potential financial fraud by misrepresentation
· Causing unnecessary delays
· Causing physical and mental challenge to the landlord unnecessarily and unlawfully
· All the admin time loss you have enforced on me
All insurance premiums paid must be refunded in full if cover is denied on fabricated or retrospective grounds.
Regulatory Escalation
Letting agents and rent-guarantee providers are regulated and accountable, including through:
• Client Money Protection
• Financial Conduct Authority (FCA) oversight for insurance distribution
Failure to honour rent-guarantee obligations, refusal to pay valid claims, and misrepresentation of cover will be escalated without hesitation to:
• The relevant redress scheme
• FCA (for insurance conduct and mis-selling)
• Legal counsel for recovery and damages
Unauthorised Insurance Activity – Statutory Breaches
If Lettingaproperty.com has, in substance or in practice, sold, arranged, promoted, administered, or held itself out as providing a rent-guarantee or insurance-backed product without holding the appropriate Financial Conduct Authority (FCA) authorisation, or without acting as a properly appointed representative, this constitutes unauthorised insurance distribution and is a criminal offence.
In particular, this would be a breach of:
• Section 19, Financial Services and Markets Act 2000 (FSMA) – the General Prohibition on carrying on a regulated activity in the UK without FCA authorisation.
• Section 23, FSMA 2000 – making it a criminal offence to contravene the general prohibition, punishable by prosecution.
• Section 26, FSMA 2000 – rendering agreements made in breach of the general prohibition unenforceable, with the consumer entitled to recover sums paid.
FCA Insurance: Conduct of Business Sourcebook (ICOBS), including but not limited to:
• ICOBS 2.5-1R – requiring firms to act honestly, fairly, and professionally in accordance with the best interests of customers.
• ICOBS 5.2-1R – prohibiting misleading or unclear communications in relation to insurance products.
• .
• ICOBS 8.1-1R – requiring firms to handle claims promptly and fairly and not to unreasonably reject or delay valid claims.
8 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Mr K,
Thanks for your review — I’ve looked into this case personally.
This was a difficult situation, especially given the sad passing of the named tenant. Following their death, we reviewed your rent protection claim in full.
Unfortunately, there were several serious breaches of the policy terms — including unauthorised occupiers and the property operating as an unlicensed HMO. These fall outside the scope of any standard rent protection cover.
I understand how frustrating this has been, and I appreciate the efforts you’ve made to resolve things. That said, we’ve acted fairly and in line with the policy throughout.
I’d also like to clarify that we are fully authorised by the Financial Conduct Authority (FCA ref: 507148). We’d kindly ask that any public statements reflect that.
If you’d like to have your solicitor reach out, we’re happy to support in gaining vacant possession.
Jonathan Daines
CEO, Lettingaproperty.com
Charlotte is a great agent.
Great agent.
Charlotte was very considerate and helpful. She assisted me with the information that I needed and was patient.
👍 👍 👍 👍 👍
6 januari 2026
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Michelle,
Thank you so much for the lovely feedback! I’m really pleased to hear Charlotte was helpful and patient — she’s a real asset to the team and I’ll make sure she sees this.
If there’s anything else you need as things move forward, just let us know.
Best wishes,
Helen
Operations Manager
LettingaProperty.com
Speedy response to my queries and very…
Speedy response to my queries and very helpful.
8 december 2025
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Thanks so much for your feedback, DM — we’re really pleased to hear you found our team helpful and responsive. If there’s anything else we can do, just let us know.
Kind regards
Helen
Immediate response and update made
15 december 2025
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Catherine,
Thanks for the great feedback! I’m glad we could get things sorted quickly for you.
Don’t hesitate to reach out if there’s anything else we can help with.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Abby was invaluable and the process seamless
I found the process of renting my flat totally overwhelming but Abby and lettingaproperty made the whole thing easy and painless. The option to add any extras you need or require makes it so seamless. Abby took the time to talk me through everything in detail and impartially. Never upselling for the sakes of it. Would recommend and use again.
12 december 2025
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Megan,
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that Abby was able to support you and make what can feel like an overwhelming process much easier and more manageable.
It is great to know that you valued the flexibility of the additional options and Abby’s clear, impartial guidance throughout. We always aim to ensure our customers feel informed and supported without any pressure, so your comments mean a lot to us.
Thank you again for recommending us. We would be delighted to work with you again in the future.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Recent unforseen issues with tenants…
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me fully informed at every stage. It has been stressful but Charlotte has certainly helped to lift some of the burden from me.
5 december 2025
Review zonder uitnodiging
Antwoord van LettingaProperty.com
Hi Jasmin,
Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you have experienced, but I am really pleased that Charlotte has been able to support you during what sounds like a stressful situation.
It is great to hear that she has advocated strongly on your behalf while keeping you fully informed throughout. Supporting our landlords through more difficult circumstances is incredibly important to us, and your comments will mean a lot to Charlotte.
Thank you again for your kind words and for trusting us to help manage this for you.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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