Luggage Forward Reviews 

Our luggage on the way out was picked up on time and delivered to our cruise ship before we even boarded. On the way back we were able to drop off our luggage in the cruise ship terminal. It made it home before we did. Booking the service I was able to speak with a real person, not a chatbot.

Everything went as planned with time to spare. Luggage did stay with FedEx at customs a couple of days but LuggaeForward took care of sending them what they needed (in Hungarian) no less. Not sure I could have handled if I’d just booked FedEx on my own.

The bag arrived as expected. It was later picked up and returned. Tracking the whole way.

Everything was fine. The only problem was that were not sufficient directions when you got off of the ship as to whether you were supposed to find an agent and identify your Luggage or whether it was just going to go. I called because there was no agent and the organization found my luggage and shipped it to me. But it was not automatic.

On time
Reliable
Easy to use

Easy to book online. Pick up and delivery time was perfect.

Easy to schedule and process worked expertly. My luggage was delivered early and in perfect condition. I had a change in my itinerary and costumer service responded quickly and adjusted my luggage drop off. I have been very pleased and will definitely use Luggage Forward again!

this was the first time I had used luggage forward. The instructions for packing the suitcase were straightforward. The time slot for collecting the suitcase from my home was actioned within the time frame specified.
I was informed when the suitcase arrived at its destination by email giving me a sense of ease. Everything went according to plan and I will be using luggage forward again.

They let me know when they picked it up and followed up every step of the way.

Thoroughly impressed with this service! I just wish it wasn't so expensive.

Have used Luggage Forward in the past. I really like the ability to follow the luggage movement on their website as transporting luggage via tracer pods outside the US is not permitted.
Was disappointed in luggage pickup on trip 2. The party delegated to do the luggage pick up was late. Had to find alternative transport to the airport.

Luggage was picked up outside of our front door (we didn’t need to be home), and was in our stateroom when we arrived, just as promised. The evening before we disembarked ,we left it outside of our stateroom. It was delivered to us a few days after we arrived home. We were texted at each step so we knew where our luggage was. We were even called at the airport to tell us our luggage had been picked up from the ship, so we needn’t worry. Customer service is very friendly and quick to respond to any questions or concerns. Fantastic service.( If you’ve ever had to drag a heavy suitcase over long stretches of cobblestones in Europe, this service -although pricey, is well worth every penny.)

No complaints of service. However, I was charged $44 more than price quoted. Upon inquiring about the extra charge, I was told it was for the 3rd party involved in transferring the luggage to the cruise ship at Port Everglades. I was given a $20 discount on my next luggage forward service.

I would like to sign up for a return of my luggage from the cruise ship to my home and using the promised discount. Please advise me of how to do this. I am currently in the Atlantic Ocean, I cannot call you.

Doris Lemelin.

What was promised was delivered (quite literally!!). Pick-up was perfect, tracking was easy and luggage was delivered as predicted

I never had issues with luggage forward until I tried to ship internationally. They provided absolutely no support except for sending the standard email replies that they are working on it. When I wrote providing feedback, I received no replies so they clearly don’t care about customer service either.
For my package that I sent to EuropeI had to do everything myself and deal with DHL and customs. They may be good for domestic but do not use them for international.

I booked and paid for a pick up at the Dolder Grand for October 1st in Zurich. I gave the suitcase and luggage tag to the concierge. Apparently, the suitcase was not picked up as scheduled. I was never notified by Luggage Forward that there was an issue. Luckily, I followed up 8 days later and called the company. The situation was remedied, but this could have been a huge problem.

Let me preface by saying this was my fault. I mistakenly included disallowed materials (mistakenly left $130 in one piece of luggage and £80 in another) in my luggage and my bags were not delivered so I had to return to Austria to pick up my bags in person and bring them back home. I was not given even a partial refund of the $800 I paid the company even though nothing was delivered. After a week and a half of them saying the bags were cleared for delivery after I okayed removing the cash, they came back and said they would not be delivered. Do NOT use this company. It doesn’t make logical sense that they wouldn’t refund even a portion of my $800 when my bags sat in an DHL office in Austria for 3 weeks while I got the runaround from their offices and I had to retrieve my bags personally.

The service was so easy. We were on a cruise, and they were there as soon as we cam through Customs.