Luggage Forward Reviews 

Let me preface by saying this was my fault. I mistakenly included disallowed materials (mistakenly left $130 in one piece of luggage and £80 in another) in my luggage and my bags were not delivered so I had to return to Austria to pick up my bags in person and bring them back home. I was not given even a partial refund of the $800 I paid the company even though nothing was delivered. After a week and a half of them saying the bags were cleared for delivery after I okayed removing the cash, they came back and said they would not be delivered. Do NOT use this company. It doesn’t make logical sense that they wouldn’t refund even a portion of my $800 when my bags sat in an DHL office in Austria for 3 weeks while I got the runaround from their offices and I had to retrieve my bags personally.

The service was so easy. We were on a cruise, and they were there as soon as we cam through Customs.

Great customer service and on-time delivery

Timely pickup and delivery from and to my home home and the ship. Smooth as glass.

The Ms. Pina in port, Athen, Greece has great communication skill made this entire process promptly and worry free. Now I learned where can I call for future. A great thanks for her and Luggage Forward!
Susan Chun.

So easy, exactly what they said Evan received it back 2 day early

My lugging arrived quickly. The team was very responsive.

Brand new luggage arrived dirty and scratched up, filed a complaint, said that's what normal shipping can look like, very dissatisfied!!

The service was very good. It was picked up promptly and delivered. Our only problem was on her return we could not locate your representative. His sign was so small in the mixed crowd of cabs buses and people we could not find it. We were directed a long ways down a block and said we would find him there and of course we didn’t. Upon our return, we finally saw his sign.

My bag was delivered at the hotel way too early, and the hotel did NOT have a closet, so it stayed outside in the open lobby for 12 days before my arrival. You make it too expensive to choose another option otherwise. I am questioning your value!

I recently went on a cruise to Canada on the Queen Mary 2. I sent my suitcase ahead using Luggage Forward. I am back from the cruise now and still looking for my suitcase. It apparently was lost by Luggage Forward somewhere in Canada. They claim it was held up in customs, but a week before the cruise was set to begin, I received a locater email that it was already in Montreal.
I had to go throughout the cruise without my clothes and even now a week later I am still trying to locate it. Have you known of any other problems people have had with this company?
[I am sending this email to several YouTube people in hopes of getting the word out]

Probably great when everything goes right, but when something goes wrong, they are hard to get ahold of, don't return phone calls, and don't have any information when you finally talk to them. My luggage was one week late, and I had to drive 1 hour to a warehouse to pick it up myself. I did get refunded with their money-back guarantee, but it was not worth the trouble. If you live in a rural area, I would not recommend using them.

First time user of this service and it was great! Picked up at our front door right on time and delivered a day earlier than initially estimated. Would definitely use them again without hesitation.

I trust Luggage Forward to always get my luggage to the destination on time! I have used them twice with great results!

The delivery is always on time. But I will have to get luggage covers.. the luggage is always really dirty and marked when we receive it.

Everything about my experience with Luggage Forward was ideal! Website was clear and straightforward, all communication was excellent, paperwork/forms were delivered promptly and were easy to understand, pickup from a foreign hotel was a non-issue, delivery to our home address was ahead of schedule, and the bag we shipped was in good condition when it arrived. A 10 out of 10!

I had high hopes that using Luggage Forward would be a positive and especially convenient experience. Unfortunately, that was not the case. Our luggage was delivered 10 days after disembarking in Vancouver. Apparently customs confiscated a manual makeup foundation bottle. No pressurized container, just a manual pump to dispense the foundation. I kept checking with luggage forward who did absolutely nothing to facilitate this issue/process. Nor did I receive any compensation for this inconvenience. So, what I had expected to be an easy, convenient experience was the opposite of that! Needless to say, I will not use this service ever again.

White glove service, start to finish. Not cheap but worth the price. Saves dragging bags through busy airports. One less thing to worry about when traveling.

The luggage was picked up and delivered exactly when and where it was promised!

Luggage forward was easy to use and they were great at communicating. Things worked out exactly as promised.