Luggage Forward Reviews 

It was easy to set up, easy to track., and everything went smoothly. We will use this service again!

The whole process was easy and straightforward, and the luggage showed up in the ship when we boarded. Well done!

Had a few days in Italy before heading out on a cruise. Didn’t want to deal with both a carry-on and a checked bag so our largebag ahead to our ship. This worked so great for us to not have to lug both bags around while spending days on land before boarding our ship. Will definitely take advantage of the service again.

Pickup and delivery were both on time as promised. No hassles, very reliable

Pick up was on time and Delivery was early

Excellent service
Arrived safely on my cruise ship

Unbelievable service.

Chose to use this service for a European Trip where I wasn’t trying to minimize luggage. Based on previous reviews, I decided to try it. Wow did they make the entire process easy, professional, and their tracking system gave us confidence that everything was going to plan. First class all the way. A rare thing to find in this day and age. Bravo!

It worked out great to not have luggage to deal with. Our luggage was picked up at the arranged time and made it to the port and on the ship with no issues. Our only complaint was that when our luggage was a little slow arriving on the ship we called LuggageForward and it took 2 days to hear back. Fortunately luggage arrived shortly after on the ship.

Luggage was picked up promptly at the beginning of the trip. I received an email when it had arrived at the cruise terminal.At the end of the cruise I had instructions on what to do with my bag and it arrived at my home without a glitch.
As the years go by it is hard to carry a big suitcase through the airport and this makes it so easy.

I sent a brand new blue luggage suit case and it arrived completely black as if it was ran over by a car

Got the job done in the time frame expected.

I especially appreciate that I was able to handle this entire process on-line without have to make any phone calls.

Due to an accident, we had to cancel our trip only a few days before it was supposed to begin. our luggage had already been picked up and was waiting for us in the embarkment port. i sent an email explaining the situation yo luggage forward and before the cruise ship left the port, our luggage was shipped back to our home address. We won't hesitate to use luggage forward for our next trip.

Luggage was on time.

I have used Luggage Forward's service several times, usually for cruise clothing that I won't need on the rest of my trip. The bag always arrives on time with everything in perfect condition. Any time I've called with a question, the person I spoke to was pleasant and helpful.

Picked up luggage on time, both coming and going, and delivered exactly as promised (one was early). Excellent service - will use again.

The initial arrangements of getting the shipping labels went well. I subsequently needed to change the delivery destination. I called their US and UK contacts four times (three times talking with an AI generated bot). I also sent them a text explaining the change. I eventually got a human and requested the change of delivery address. He said no problem a confirmation message would be sent and the change made. I received no update RE the change in delivery. When I returned home the clubs were delivered to my home rather than the updated address. I will not be using Luggage Forward again because of the poor communications, their lack of follow through and the fact that their site doesn't provide the ability to properly track the specific location of the shipment.

Luggage arrived at both locations before the promised delivery date.

You picked up my luggage one week before we were to be in Switzerland on a Viking cruise. You gave me date for pickup. A day later you delivered it back to me. You used my pickup address for both pickup and delivery. When I called you I was just told to pit it back out the next morning. When I asked how you would know which boat to deliver it to I was told that you have information on all the cruises. Later that day I was feeling nervous and called you back and person said there was no way you could deliver in one week- you need two weeks to deliver to Switzerland. So we carried our checked luggage with us. I’d never again trust you with my luggage.

So great not to have to schlep bags and just have them show up on your cruise ship! Way to go, for sure