MedCline Reviews 

The company's shipping policy is not transparent. I had two orders cancelled with no explanation. If they do not ship everywhere it should be clearly stated.

The wedge i bought was too long, and medcline made it super easy to get a smaller wedge. I sleep much better and I am less stiff in the morning and no shoulder pain. My husband started using the body pillow and I don't think I'm getting that one back. LOL. The product is great and the customer service was exceptional. Very helpful and responds quickly.

I am a UK customer. I am trying out the shoulder relief system. To be honest, it's not working for me at the moment, but I am persevering, working with their team for 30 days as instructed on the website. I am a little confused about the return policy because it states that opened items cannot be returned but it also states that 'any customer wishing to return a product after 1 to 2 nights of use and within the recommended period, or not working with our team, will not be able to return the product without us having the opportunity to help them correctly find comfort and relief.' This statement indicates that it is possible to return an opened system after working with the team. I have tried to work with the team via chat (telephone contact is not available), and we have both agreed that the system is not working for me they have run out of recommendations. However, the team now tell me that I can't return the item due to the packaging being open, is this not a catch 22 because you cannot return the item if it doesn't work for you unless you work with the team, and if you work with the team you have to open the item which now invalidates a return. I am very confused.

What made this a five-star experience with the fact that I ordered an item that I found out clinically and medically I couldn't use and the customer service help on returning it was awesome the product had great quality but wasn't suited for me and they totally understood what was going on and had no issue with helping me get a return on it I think this product is awesome but those who medically you know and have the physical stamina to be able to use it

I bought the full Medcline pillow set and did not select the pillowcase which is an extra $50.00. After checking out it automatically added this on. Total ended up being $250. Was not happy about it, but let it go and thought I will try it out. Opened pillowcase and it does not go on the pillow at all. I had rotator cuff surgery and explained this to customer service. She said no return of pillowcase after you open it. I know this is a lie because the whole set can be returned after 30 days. The representative was not professional nor accommodating to help me in the least bit. It seemed to be all about the money. Do not buy this set as 1) customer service is zero help, 2) it is too expensive, 3) it takes up half of a king size bed, 4) no returns before 30 days, basically they force you to keep it for 30 days hoping you will forget about returning it so they can keep their money. Again, this company is all about money not helping people.

Purchased the shoulder relief system and what a mistake that was .
The system is large and cumbersome. Does not fit a king size bed in the uk unless you sleep on your own.
With regards to the product itself it is absolute rubbish. It may relieve shoulder pain, however it makes your neck very sore and uncomfortable. It makes you very hot during sleep to the point that I’ve had to dismiss the product altogether.
Do not purchase the item it’s overhyped to the extreme. Uk people keep away from this product . Rubbish, Rubbish, Rubbish.

VORSICHT BEI KAUF. Die Ware wird als medizinisches Produkt angepriesen, um eine Lösung für Schulterschmerzen für Seitenschläfer anzubieten. Man muss das Produkt allerdings kaufen um es testen zu können. Die Schlafnudel und das Kopfteil werden in Plastik eingeschweißt geliefert und füllen sich beim Auspacken mit Luft. Hab die Produkte wie beschrieben mehrere Nächte getestet und kam mit dem drei Produkten überhaupt nicht zurecht. Die Schlaf war katastrophal, weitere Schmerzen kamen hinzu. Wollte daraufhin alle drei Produkte zurücksenden und ein Teil des Kaufbetrags von 299,- € zurück. Keinerlei Kulanz, keinerlei Verständnis bei den Mitarbeitern im Vertrieb. Wurde noch provokativ angemacht, dass man zu blöd sei bei der Anwendung. Man wird im ersten Schritt hingehalten das es mehrere Wochen dauern kann, bis sich der Körper an die neuen Umstände gewöhnt. KANN VOR DEM KAUF DES DIESER PRODUKTE NUR WARNEN. Verbraucher Täuschung und professionelle Abzocke sowohl im Marketing als auch bei der Abwehr von Kundenbeschwerden. Unseriös, Kundenunfreundlich und kann nur jeden warnen dieses Produkt zu kaufen. P.S. Der Chemiegeruch geht auch nach mehreren Tagen noch nicht weg.
Andreas Brucker

I've had acid reflux for years. I've tried EVERYTHING --pillow-size wedges, queen size wedges . . . and I slid off all of them. The MedCline acid reflux system is a game changer and worth every cent. The materials used on the wedge and body pillow are top quality. Once the system conformed to my body, the sliding stopped. I thought I would have a problem missing my squishy pillows - NOT! It's very cozy sleeping in a "cocoon" with light weight pressing my upper back and being able to hug the front. I'll never use a traditional pillow again. My acid reflux is significantly less and my arm positions are very comfortable. A small tip for the ladies -- if you use a silk pillow case to preserve your hairstyle, you can still do it! Just cut off the zipper end and the opposite end and then snake the remaining "tube" up and around the body pillow. Voila! MedCline's customer service is also top notch; their responses were helpful and timely. Thank you MedCline for giving me peace of mind as I enjoy a good night's rest!

I mistakenly purchased a pillow case, thinking it was the pillow. I noticed my mistake as soon as the confirmation email arrived. I immediately emailed the company explaining that it was a mistake, I also replied to the confirmation of order asking them to cancel.
The pillow case arrived - I have since emailed the company several times as I now need to return the item (there is a deadline for returns) - I have had no response to any emails.
As for the product! £50 for a pillowcase!

This is the third time I have bought the same pillow in 8 years. I love this pillow and use it every night. This last one I bought was smaller and after talking to Medcline they were happy so send me another one.

Very expensive mistake. It gave me hip pain and I found myself sliding down the slope and my arm would be caught at an uncomfortable angle. Claims to be a medical appliance so no refunds given.

I've been using my Medcline shoulder relief system for a year now and could not be happier. Shoulder pain would cause me to wake up numerous times during the night. Since I started using it I can get 7-8 hours of continuous sleep without any hint of pain. It's an outstanding product if you suffer from shoulder pain while sleeping.

The Veteran's Administration ordered a complete kit for me since I'm a mess (GERD, bad shoulder, sleep apnea, etc.). I used it for a week and had some difficulty getting comfortable and still had shoulder pain (my GERD was gone though). I called the support line and explained my problem. They could not have been nicer. The sent out a smaller size incline pillow at no charge and it works much better. Wonderful service.

I bought this pillow combination for my husband as he was having a lot of shoulder back and body pain. We got the wedge the bean as well as the candy cane shaped pillow, and it is a wonder. He says that he cannot live without it. It has given him a lot of relief.

My MedCline has CHANGED my life, my sleep, and has rendered me nearly pain free after several years of dealing with an old shoulder injury. My pinched nerve pain and migraines are all but gone. Thank you for this comfortable pillow support system (and for customizable sizing - I’m only 4’11” and it’s a perfect fit)!

The MedCline Pillow is a godsend for those with troublesome shoulders. As someone plagued by persistent shoulder pain, I've tried every trick in the book to find relief. But nothing compares to the sweet, uninterrupted slumber I've found with this pillow. Its innovative design allows me to sleep on my side while alleviating pressure and allowing me to drift off into dreamland without a care. And the best part? My wife affectionately jokes that I love it so much, she's become jealous—it's earned the nickname "Side Piece." Trust me, if you're tired of shoulder woes ruining your sleep, give the MedCline Pillow a try.

I purchased two of the MedCline acid reflux model of this sleep system for my spouse and I. We've had them for a few months and absolutely love them. They are extremely comfortable and provide amazing relief of shoulder and neck pain for side sleepers. The incline keeps reflux at bay and has greatly reduced the amount of antacid my spouse has to take. I highly recommend 10/10! It's an investment in better sleep. This was also an FSA approved purchase. Give yourself time to adjust to and figure out your favorite configuration. Warning, be intentional about maintaining intimacy because these may just feel like the only snuggle you need. ☺️

I swear by the MedCline sleep system (and no, I'm not sponsored by MedCline). I purchased the shoulder (blue trimmed) option - wedge with arm slots, removable small pillow and wrap around body pillow. My arm used to go numb throughout the day from years of sleeping on it all night. It's truly relieved the issue. And by design/secondary benefits, it cleared up acid reflux issues I was having (because I usually have a snack before bed).Also, it feels like you're sleeping in the comfiest hug.
I'm also super happy there are gray cover options now! I do prefer this.

If youre struggling with shoulder or acid reflux, just bite the bullet and invest the $200-300 for the entire system so you have all the options, and give yourself some time to adjust and find whats most comfortable for you, and prepare for some of the best sleep for the rest of your life.
IT IS WORTH IT!!

This company is terrible. The pillow is nowhere near as supportive as it claims in the ads. They also refuse to send you a return label until you have had the product for 30 days. DO NOT BUY FROM THEM.

I ordered the body pillow for my husband a few months ago. He is a tall guy (6'5") with tall guy back problems and scoliosis. The pillow was a good size for him. He has been using it ever since he got it and has reported that he has not woken up with back pain since he started using the pillow. He has since recommended it to his friends with back pain.

I interacted with their customer service to resolve a minor initial concern (the memory foam inside the pillow had stained the cover a bit. Their customer service was very responsive, they explained what the stain was and promptly sent me a new cover. I would definitely recommend them.