Tore my rotator cuff not quite 2 years ago. No surgery, but lots of PT. I am a natural side sleeper, but kept on trying to sleep on my back, which led to lots of snoring and the quality and quantity... Toon meer
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This is the third pillow system I have gotten over the years. I started using medcline in 2013, so every one has lasted an extremely long time in my opinion.
Had Esophageal Cancer and Ivorian-Lewis 3 years ago and battled reflux constantly. I am focused on following the eating rules and that combined with PPI medication and the pillows and wedge am finally... Toon meer
Horrifying pillow. Awful company. Hurts your shoulder worse than any other. Beware, $45 pillowcase NOT REFUNDED if you don't keep it wrapped, which is hard while testing pillow. Also, $25 processing f... Toon meer
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4,2
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Thank you
Thank you! My son Bobby bought me this pillow set for my 65th birthday! I have not been able to sleep on my side in a long time until I got your pillows! I’ll admit at first I didn’t get the hang of it but after a few days I am finally able to sleep all night long without pain! Thanks again for a wonder product!
Sincerely
Cindy M
22 maart 2024
Review zonder uitnodiging
Antwoord van MedCline
Hi Cindy! We are so happy to know you're sleeping comfortably with MedCline. Thanks for sharing your experience with us!
Bad experience product, bad customer service...
If there was a zero star, I would give it!
I bought one of their body pillows (£168.00, used it once and the outer pillow stitching came undone. The pillow was quite lumpy as well. For the price I expected much more! I emailed the company about the problem and sent them pictures they requested. After chasing again they said that they could replace the outer cover only (FOC). I said that I was worried about it happening again and then I would have to pay for the cover which is expensive.This should have not happened after 1 use! I said that the body pillow was not fit for purpose and I would like a refund. Went quiet again, chased my email and asked for the Managers email.. 4 days now and heard nothing. I had to contact my credit card company and put in a Section 75 to get my money back... This is NOT GOOD! Avoid this product !! Despite applying for a Section 75 the bank have now told me I have no case! I am left out of pocket by this company and they STILL refuse to send me a cover OR answer my emails! No telephone number to contact them either!
14 december 2023
Review zonder uitnodiging
Antwoord van MedCline
Mrs. Harding,
We apologize for the inconvenience you’ve experienced with our body pillow and we appreciate your feedback. We’re glad you reached out to us, and we appreciate your patience during the process. Offering to replace the outer cover free of charge was our attempt to rectify the situation. However, we understand your concern about it happening again. MedCline products are backed by a one year warranty, so we would gladly make it right if any issues were to arise in the future. We can only accept returns of unopened body pillows for sanitary purposes, this information is available on our website as well. We apologize for any confusion regarding our return policy. If you have any additional concerns, please feel free to reach out to us.
Horrible product - worse customer service
I bought this only because of the return policy, in case I didn't like it. I tried it the first night and HATED it. I have trouble sleeping and thought this would help. It didn't. My shoulder kept going numb all night and it created a literal FORT between me and my husband. I didn't like that, either. I emailed the company around 3 in the morning (since I couldn't sleep)! I got an email reply that stated I had to keep it and try it for 30 days in order to get a return. ??!?! Why?? They told me it takes time to "get used" to it. Like I stated, I have trouble sleeping anyway and I did NOT want to wrestle for another 30 nights trying to get used to it. I pushed it into the corner of my room and made a note on my calendar to email them again. Right on schedule, I asked for a return authorization slip. They finally send a response stating that a "restocking fee" would be applied although they are going to "recycle" the pillow. I feel duped. Not only did they try to force me to keep the pillow- today (after I emailed them with my tracking number) it will take 5 to 10 BUSINESS days in order to get my money back!! Never again!
24 oktober 2022
Review zonder uitnodiging
Antwoord van MedCline
Tonya,
We are sorry to hear that your MedCline experience was unsatisfactory. We also apologize for any confusion regarding our return policy. We require the customer keep the System for at least 30 days before requesting a return. This is the average amount of time it takes to fully break in the wedge, and adjust to sleeping in a new position. We also charge a return fee for the responsible disposal of the used product. This information is available on our website as well: www.MedCline.com/returns. Once an item is returned, it can take 5-10 business days for a refund to be processed, this depends on your bank. Thank you for your feedback, we apologize for any confusion or inconvenience you've experienced.
Do not purchase anything from MedCline
Do not purchase anything from MedCline. I ordered a pillow that was supposed to support my shoulder. It was so big that there wasn't enough room left for Lance. We have a California King. That pillow by itself took up more than half of the bed. I called and explained that I needed to return it. I paid $231.75. They only returned $190.60 which means they took $41.15 and I got nothing for it. The pillow wasn't even opened. I only opened the exterior box, looked in and realized it would never work.
8 juni 2021
Review zonder uitnodiging
Antwoord van MedCline
Jeannette,
Thanks for sharing your experience with us. We apologize for any confusion regarding our return policy. We charge a $25 return fee for the responsible disposal of returned products. We also do not refund for any initial shipping charges, which is why your refund was less $41.15. This information is also available on our website on our returns page. Again, we apologize for the confusion!
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