Mercia Garden Products Reviews 

Item was delivered and problems from the start. First we had many parts that were damaged, complained to the company and they said they would replace. Because of the hot weather we continued to build and replaced the parts from a local Woodyard. The company sent 1 piece out when I had taken pictures of at least 10. The company feel that as I’ve replaced them I don’t need their parts anymore. 2nd issue - the lock- this came backwards fortunately I managed to fix this but again an issue that didn’t need to be. This weekend after the cabin being up for 4 weeks the door handle snapped. Again I had to replace the handle and purchase yet another part. Tonight due to the rain it is now leaking after spending over £100 on treatment to ensure this wouldn’t happen. I’ve now requested for the company to come and collect it. I will wait for Tuesday to see what they say but I’d avoid at all costs. Very disappointed.

Awful product. The shed was so poorly constructed the company told me they had to replace it as it was unsafe. How on earth they could let this leave the factory is beyond me.

They said they would send a replacement part. After a few days of waiting to hear when that would be I just gave up and asked they collect it and give me my money back. Avoid!

Bought the Mercia shed via Robert dyas website. The quality was terrible. the wood was warped. pieces of the wall were cracked. nails sticking out. unfortunately trust pilot doesn't have the option of uploading photos to show you just how bad it was. some of the pieces were so warped I could not build the shed. there is no way it would have been water proof. please avoid this cheap product.

Delivered on time
Good communication from the company
Neil the driver went above and beyond to deliver our shed

Neil (delivery driver) was a pleasure to talk to. The delivery was completed efficiently. I offered help but didn’t have to lift a finger. Please pass on my regards.
Mr Simon Gilbert

Overall very disappointed in the quality of the shed i bought,the pieces were very poorly put together and finished and very poor quality considering the money we paid.

Neil was great very professional and super efficient

Diabolical service provided by the company who treat you like something out of the gutter the quality of their items are as if a 5 year old put it together being from a family of construction workers and my father being a contractors manager for many years and also being a joiner to trade if he was still with us he'd have sent it back due to the high standards he had. The Dutch Barn I purchased was of the worst quality I've seen from panels not being square the amount of knots makes it like a sieve ironmongery is so soft and inadequate for the shed myself and my joiner had to pay extra money out and time to get the shed up and having to get extra munch better quality wood to help make it sturdier and that's after paying a extortionate amount for the shed as for customer service is a absolute waste of time to deal with in total avoid buying anything from them if I could've I'd be giving them a zero

Neil was so polite very greatful he brought my shed very helpful and smiley need more people like him in this day and age
Very greatful
Thankyou

Really pleased with my product, I brought a double wooden bike shed, (6ft L 3ft depth 4ft high) the quality is good, easy to erect, wood strips need numbering but just had to measure them to find the right ones. Instructions pretty damn good too, good images in the instructions and written explanation. The delivery driver very polite and helpful, and kept me informed when 15 mins away., and I tracked online. I would purchase off this company again. No option to upload photo or I would have.

In all my years of building flatpack furniture, items, etc (and I’m 58 and pretty decent at DIY), I have never come across anything as shocking as this.
The greenhouse is built at size 6 x 6, so if you order 6 x 8, they don’t make longer pieces; instead, they add loads of bits. The hinges were wrong, I can’t fit the windows because there are no instructions on how to do the windows, there are nails stuck out of the frame, the roof is bowed because there is not one central 8ft cross bar and it stands still incomplete after more than 4 weeks.
Customer service at Robert Dyas was abysmal - not what I expected from a reputable company, but they haven’t designed this structure.
So…not a great experience, and definitely not a great product. So following my review…I wonder if any action will be taken, other than refund the £695 that I paid for this tinder wood?
Yes, you sent an email after we finally managed to get a response regarding the hinges which were four of the same and not two different types that enable the window in the roof to be fitted. And that response took 6 phone calls!!!
You don’t acknowledge the poor build/quality/safety in your reply.

Absolutely worst shed/ product I have had to put up in my life instructions hard to find and the wood came bowed and I had to drill most of the pieces the wrong way to account for the bowing

Ordered a swing and slide set the other day, built in no time. Also ordered some extra stuff which was hassle free. Aimee Woodward was very helpful with all my questions

Great customer service. A small hinge had broken on one of the doors and I emailed them. Aimee Woodward responded promptly and has sent me a couple of new hinges free of charge.

Love my summer house! My partner found that it was fairly easy to build if you’re a bit of a diy person. Instructions easy to follow. A few tweaks were necessary but on the whole it went together well. Delivery excellent. On time and helpful. Value for money.

I found that if you had a problem they were easy to contact and very helpful in resolving that problem. The after care you can not fault. The end product is both elegant and very strong. Well worth the money. Even now more than a year later it looks great.
Chris Eason.
Galmpton, Devon.

Worst shed I've ever purchased , very cheap & nasty wood , very brittle even after I creosoted it (creosoted before assembly) , most of the main structure was bent/twisted with lots of knots i had to use extra baton to straighten & strengthen structure , 1 day job turned into 3days , WILL NOT PURCHASE FROM HERE AGAIN & WILL NOT RECOMMEND .
So I've had a reply from mercia saying cant confirm my purchase.....
I 100% can confirm i bought this from B&Q Caerphilly near Cardiff for £390.15 on 10th June 2026....
This is a real review of what poor workmanship has gone into making this product

The delivery time & driver was perfect for me as I work nights, pulled up after my shift & the driver was sitting waiting for me. He helped me into the garden with the larger panels top man. We brought an outdoor bar which is top quality easy to assemble and a great addition to the garden. Couldn’t recommend you highly enough thank you.

Excellent Product so good i purchased a second

I was impressed on line with the reviews but on assembly I found that it was very flimsy and not that well made also the roof was not tounged and grooved like the rest of the shed and no roof felt so consequently the first time it rained although not much lately it rained in.