MyBritishPassport Reviews 

It was amazing to deal with a company/ department that provided fantastic customer service from start to finish

François helped me navigate my passport application with courtesy and kindness and that I am an elder member of the community and not tech savvy thanks for your help I’ve got my passport, thanks Francois

This company was very helpful and the service was very quick

Somehow the UK PASSORT contract coped with the nerves and anxiety of this 87 year old applicant - and i found it totally successful because each step of the process was clearly laid out with no possibility of misinterpretation! The same strict process was observed by DHLDeliveries, the drivers employed by them are obviously 100% conscientious and I congratulate all concerned with the production of my new passport - and just hope that at 87 I might still have the opportunity to use it! Many thanks
Margaret watson
24 Fermaner street
Karrrnyup
WA6018
Australia

This was a very seamless and effortless process. The instructions were very clear and the feedback was very rapid and concise. However, the communications left me wondering if Jan really exists or is AI generated!!

This company guides you through all aspects of getting a passport. This process can be overwhelming and I found that they treated me with respect and warmth

From the moment we lodged our offshore application right through to receiving our passports, the entire process was seamless, efficient, and completely stress‑free. UK Passports delivered an experience that exceeded every expectation.

Our service agent, Madeliene, was nothing short of exceptional. Her guidance was clear, her advice was spot‑on, and her support was unwavering throughout the entire journey. She responded to every query promptly and professionally, always ensuring we felt informed and confident at each step.

Madeliene’s customer service was exemplary — warm, knowledgeable, and consistently reliable. She is an absolute credit to the organisation, and her dedication made what could have been a complicated process incredibly easy.

Highly recommended. A five‑star experience from start to finish.

I admit I was a bit hesitant in using MyBritishPassport because of the extra cost, but having taken the plunge I am more than happy I used them. I live in France and obtaining a new passport can be problematic. Madeleine my contact was super efficient throughout the process. From beginning to end she explained what to do and I received my new passport in under 3 weeks despite the summer season when passport offices are very busy and there can be delays. Very very happy with the outcome and highly recommended to anyone looking for total efficiency and no worries.

The process was straightforward.
Being guided through the application process with prompt communication and instructions was very helpful!
Renate and the team did an amazing job at MyBritishPassport.
I recommend

Many Thanks
Much appreciated

Robyn was very informative and helpful. Updating me along the way with process and always responded to any enquiry I had quickly and politely. Thanks Julie Hicks

Glenda was amazing having to answer my questions. It was reassuring to have help thru the process to check documents were correct before sending.

Quick easy to understand instructions. Shaun was quick with his replies and very helpful.
Did struggle with the fact that I live in rural Alberta and only have a Postal Box for an address. So DHL aren’t able to deliver to us!

Very helpful assistant. Quick and efficient service.

The assigned agent, Hayley, always responded promptly by email. I was glad to have her advice about the photo and the required supporting documents. It was reassuring to receive updates when the application reached a HM Passport Office examiner and when it was approved. The new passport was in my hands in Singapore just less than three weeks after despatching the application documents.

Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line.
She kept me informed at all times of what was needed.
I would highly recommend UK Abroad as it made applying for a first time UK passport from Australia stress free, thank you very much Madeleine.

I have just used U.K.Passport and was very pleased with the help I got. I would definitely recommend them if you need to travel to UK and need a British Passport. Mine took just over 5 weeks, they keep in contact with you and answer any questions you have, remembering they are 9 hours behind us (well NSW).

Everything worked out perfect and received my British Passport. I found my coaching consultant very easy to work with , polite and down to earth. She guided me through the entire proceedure with her advise and helping me set up my required documentation which supported my application. So when I did submit my final application along with my supporting documents and family history the process was seamless and resulted in a quick turn around of the required approval of my application. All I can say service was excellent, guidence, and advise very easy to understand. I am sure with out the assistance of my consultant Madeliene the whole process would have taken much longer to get my approval. She knew the common mistakes and errors most of us make when we apply on our own without assistance and guided me to avoid them. I would recommend Madeleine to assist you and get it right.

An extra ordinary experience with UK Passports.

I have recently completed a successful passport renewal/new passport process with this organisation. As an individual who has spent my entire career (56 years) in the Customer Service environments in the UK, Australia and New Zealand, I have experienced and witnessed good and poor customer service. I have experienced staff “doing their job” both good and bad together with staff who have shown a genuine willingness and desire to relate to their customer irrespective of the outcome.
My application was challenging and involved numerous different components to be adhered to even requiring sourcing documentation from the 1950’s. It was an application way beyond the ‘norm’, and I was assigned a UK Passport consultant named Madeleine.

I have used the word ‘extra-ordinary’ as I believe that my experience of the Customer Service that I have received from Madeleine is well beyond the normal superlatives of great / excellent / fantastic etc.
This consultant provided an outstanding and encompassing level of professionalism and a strong desire to build an exceptional level of personal engagement and interaction from day 1 to completion. Clear and timely communication, direction, advice, support and understanding, all delivered with a level of empathy that is often not evident in most Customer Service experiences. All of these strengths and skills made this entire passport process so much easier for my wife and I, who are senior citizens.
Thank you, Madeleine, for your hard work and diligence which is gratefully received. It was a pleasure dealing with you over this period.

My passport renewal process was complicated because of my name change and the fact that I had lost my expired passport. But Robyn at the passport office guided me the process with patience and professionalism. (She deserves a medal - or better still, a raise).

My experience using My British Passport was excellent. Juan-Pierre was quick to respond to any questions/concerns l had throughout the process. I was given clear instructions at every stage of the process. No question was too hard to answer. I would highly recommend this company for anyone wanting to obtain their British passport.