Nedbank Reviews 

I've been banking with Nedbank for 17 years now. Lately the money app doesn't work well. Especially with international transactions. Worst bank ever it's time to move to another bank.

I went to Nedbank Kwagga Centre mall in Pretoria West.What an excellent service,from the manager to the staff.Keep up the excellent customer service.

Why cant nedbank verify your fica docs when you open an acount and only request fica docs after 3 months this is absured, now i need to wait 24 hours since yesterday for them to activate my card again imagine i have commitments i need to use my funds this weekend dololo,

worst bank ever, it's always a battle with the otps and approve-it messages. difficult to make payments. and the app is so many screen before you get to make a payment. As a business owner, I don't have time for this, I hate my bank. personal banker is also useless I am already with my 3rd one.

I have always purchased my electricity via the banking app and never had a problem. Tonight I purchase again and cannot load my electricity. I have been on the phone now with helpdesk for an hour. NO manager on duty, No team leader on duty. Complaints department is not available. They can't transfer the money back to my account, they can't assist me with anything. I understand now after 1.5 hours that the service provider should be helping me not Nedbank. Then say that on the message don't send Nedbanks number and maybe say it right away not an hour into the call.

My money app stopped working suddenly and I am unable to pay my creditors. I phone the helpdesk and they verify my details, including my cell number, and keep me on the phone forever and being unable to resolve the problem transfer me to Lifestyle Banking who go through the verification process and inform they that my cell numbers are not registered on their system. I insist on speaking with a manager who comes on, apologises for the agent telling me the cell number registered with them is one I stopped using 15 years ago and tries unsuccessfully to assist. My not insubstantial amount of airtime runs out and the call disconnects but they do not call me back. I have to go to a branch, at great inconvenience, to again explain my problem and hopefully be assisted.

I ended up paying fees for a product I never asked. Took ages to get my money back

My original request to Nedbank, to Deactivate / delink my Greenbacks subscription was on 24 March 2023.
I have followed up on at least 5 occassions and have the following reference numbers... and to date it has not been resolved! APPALLING! am not proud to say Nedbank have been my bankers for over 40 years.
14496013
14529800
14625116
14799559
67166658
14937821
I want to be refunded the subsciptions paid since my original request.

I have come to loathe banking with Nedbank. A simple bank deposit has turned into my worst nightmare. One minute on Tuesday 4 July 2023, I had R3200 solid cash then I deposited it into a Nedbank ATM. One R100 bill is returned, machine decides for some weird reason, to cancel the transaction. Up till now, I still don't have a clue wheb I'll have that money back. Of all the banks I have dealt with, Nedbank has definitely been the WORST! Stay away fron Nedbank. Save yourself the geartache of incompetence.

I am lost for words at how disappointed I am with Nedbank. I made a claim for my car and they take two weeks to process paper work, then they choose a panel beater for you and that panel beater is also slow and then they dnt want to update you coz they say everything is a third party , they didn't even give me a courtesy car extension since it was not my fault either , then the consultants dnt even try to get the matters resolved but have their defense's up on why they shouldn't further assist, treating clients as if they're doing them a favour. Dnt go for this insurance u will be frustrated the entire time with them. Worse decision I ever made was leaving outsurance to join such inconsiderate people

Nedbank is pits. If the atms are not out of service, they retain /swallow your money and the process tho get it back is like a lifetime😭😭😭

shocking service received from Halimaa at client complaints. She never did what she promised to do and now i have a negative credit scrore for something that Nedbank has done.

Been a business and personal customer for over 30 years. These guys do not care about old customers. If you want to pay for a five star service and receive a one star service, look no further as you have found your bank.

My bank unanimously restricted my account on Friday due to the fact that they did not have a copy of my ID. Firstly negligence on their behalf as the Financial Intelligence Centre Act dictated an ID as a basic requirement for any banking holder. It clearly indicated negligence on behalf of the bank. Furthermore Nedbank failed to contact me via email, SMS or telecom to request a copy of my ID and merely restricted my account rendering it useless to me. THEN the following day someone made a credit increase application on my credit card - upon which I contacted the FRAUD department who have to date not yet cancelled or investigated this fraudulent activity. I have been without access to my account for over 4 working days, the bank alleges that my FICA is "in process", and in the interim my account remains restricted with daily emails reminding me of my credit application. Nothing has been done. In all honestly all I want to do is withdraw all the money from my respective accounts, including the investment accounts in order to never have to deal with Nedbank and its cunning and negligent behaviour.

Worse bank ever!!!!!!

Staff are incompetent and now me as the client must pay for it. They just pull up they shoulders and after 8 months send me a letter of demand!!!!!

Nedbank your customer service is disgusting and you are steeling from clients and you cover for your incompetent staff

I used a Nedbank atm this morning not knowing they was a Nedbank guy busy with the atm from inside withdrew money got a notification on my phone but no cash .So I waited on that same atm until the cleaning lady appeared she is the one who informed me that no they s someone busy inside i must wait The guy later came out and then i let him know of this problem he said the money will reverse into my account i must try again and then he vanished I tried again but they was no money .
So my question is why do you allow us use the machine if you are busy with it
Your guys are so useless l feel he was unhelpful because he was supposed to wait there and see what is happening then advise what to do next

You are an dispicable bank..How can you prevent my funds into my account

I was sexually harassed at work, the company reinstated the man and backed me into a corner and forced constructive Dismissal. I had never missed a payment on my nedbank loans, I pay a service fee and protection plan every month for months, I've been a client for almost 10 years. I attempted to apply for cover on my loan so I don't fall behind as I'm unemployed now single mom of 3 with no source of income. They flat out would not assist because I was not retrenched and to top it because I raised my disappointment in this matter, they decided to send me a closure letter of my bank account titling it misconduct, so now Climbing into my character as a person when I am trying so hard to keep my head above water, I'm currently in a mental health program due to the sexual harassment situation, I even have a case number for the case. But instead of helping a client, a woman, they decide to decline and to top it strip me of my account and brand me with a bad name. This is what has gone wrong with humanity.

Utterly useless.

If you think youre getting bad service as an existing client, try again. It has been over a month simply for me to OPEN an account. Call centre just sends you in circles going from person to person without ever getting the "Right" person or "Right" Department.

How utterly ridiculous it is that you cant even OPEN an account. I am purely doing it for convenience of a transfer reflecting immediately, but **** this is just ridiculous.

PEOPLE IN CHARGE OF NEDBANK:
Get your website sorted, your processes sorted, your call cente sorted, your consultant trained, and your **** act together. I swear you will have NO customers in 10-20 years...

Absolutely outraged and cant believe how hopelessly disappointing you have been - IN ALL REGARDS...