Nedbank Reviews 

Double Debit after an arrangement was made, when I query the issue, I am met with very rude consultants, who are interested in proving that I missed payments, than correcting the miss alignment between collections and arrangement, and addressing the matter with questionable customer service and limited product know-how.

Personal Loan Department: Mpho & Tintshwalo who seem to NOT know the basics general Ts&Cs of a PL Contract.

Blocked account
Nedbank sent Fica reminder on 21 January 2024 but blocked account on 22 January in spite of the fact that all required Fica documents were submitted and processed on 24 July 2024. The account was also blocked without notification in 2023.

My moms card was taken by maschine and ahe can not go to bank because ahe is bedridden. Manager send staff to house to sort out They went extra mile. Thank you.

Nedbank is a subpar bank that always talks about let us help you. I have my house, my car and my house hold insurance by them them. They cant even find the day of time to help me when I ask them to do so. Every time its... no youre declined or over exposed... FML take away my homeloan if you think I cant afford banking with you I NEVER MISSED ONEPAYMENT EVER EITHER!!! I was promised better service and all when they talked me into moving from Standard bank! Avoid them AT ALL COSTS!

Nedbank
After conducting my accounts with Nedbank in an honourable and exemplary manner for over 30 years, I suddenly found that I was unable to access one of them. On contacting the bank to find out why, I was informed that they need some FICA documents.
That’s right, they just arbitrarily froze my account without the slightest hint or prior notification that they need the documents!
Only after a lot of hassle did I manage to get this essential account unfrozen, but not even as much as an apology from the individual who was responsible for this discourteous and insensitive deed.
That is how they treat their long established clients, so you can only imagine the plight of new clients. Think twice before you open an account with Nedbank and don’t be fooled their expensive advertising!

Good day. I am PH VAN SCHALKWYK banking with nedbank for last year and a half !!! Ned bank refuse to grant me credit in any way, and I understand why!! I was Retrenched in 2019 still banking with standard bank having credit insurance on all my products from standard bank they paid my overdraft and two small loans but refused to pay my credit card . The case is at the Ombudsman and I explained it to nedbank as such!!!

I am so glad I no longer bank with Nedbank This must be the slowest most inefficient way of dealing with walkins Then having to wait while staff stand arround chatting

I tried to order a bank card for my daughter on my app as I was advised by a nedbank agent that called me and was told that the card would be delivered in 2 - 3 days. When I tried to upload the birth certificate it said unsuccessful yet the copy was neat and clear. I'm now having sit in the bank for 30 min to complete the application. Disappointing service

I wish i could give 0 stars. I experienced 2 weeks of the most pathetic service a business can ever deliver only because the individuals involved are too lazy to perform their duties. Nedbank Fraud Department and Nedbank Client Services you can do better. Your people need training or experience cause they think your clients are wasting their precious time. Chantel Jackson - Fraud Department, Yvonne Dlamini - Client Services, Do better,

I have been trying to sort out some charges (R182,61+ R27,39 = R210) on my Credit Card since 24 Oct 2023, TO NO AVAIL.
I have operated my credit card with Nedbank for the past 40 years and never had a problem. However, In Oct 2023, I realized that there was this R210 fee charged to my account. I raised my concerns with several unhelpful call centre staff at Nedbank;- sent emails (NO RESPONSE). l also spoke to the person responsible for credit card complaints (WOW, what an experience of a defensive/unreliable person).
To this day, my 7 weeks query/complaint is still UNRESOLVED.
The quality of client service has taken a dip for the worst at Nedbank.

Wish I could give zero stars. You'd think with all of the high fees that you are paying with nedbank that they would be safe and secure. Someone stole money out of my nedbank account and nedbank isn't even able to help

I have made a fraud case in October and it is Dec and still they have not come back to me. I contacted them today 6 /12 /2023 only to hear money is back in my cr card BUT they took it back the very same day!!!!!!!! And then I see they took actually more once again total R1477.25. To me it is alot of money being a divorced pensioner and have no other or extra income, I have been with Nedbank since I started my working career in 1981. I this is the treatment I receive from them. They can go to hell!!!!!!!!!!!!!!! I am closing my account

I recently had a disappointing experience with Nedbank's customer service. Despite reaching out to the client service manager, I received no assistance or resolution. My account has been under investigation, and multiple department transfers have yielded no response since October 18th. The lack of communication and professionalism has left me thoroughly unsatisfied.

Nedbank has become the most useless bank I have ever dealt with. For the past 3 weeks I have spent hours on the line with their call center and have been making absolute no progress. I have been having endless issues from all departments for the past few weeks. From the MFC vehicle finance sector to the daily banking and credit card facilities. Absolutely looking to change my bank because this has become unreal. It is now consuming most of the time of my day. Furthermore, every time I ask for a manager I can never seem to get one on the line. The Manger is always busy and will call me back but never ever does!!!! When I go into the brach they inform me that they cannot do much but to rather direct my query to a call center. Therefore I am left spending hours in the branch on the phone with the call center. Both of which cannot offer valuable assistance! Awaiting my credit card for 2 and a half weeks now. Needless to say the bank services are far from efficient and cost effective!

I requested for a short term credit facility (one month) through my personal relationship banker Sbongile Mabuza & again she always delivers best services. Within 2 hours my request was approved.
She has been my personal banker for 3 years now and she is just the best 💯👏👏👏 Sbongile

Worst bank ever with poor customer service both head office and client feedback department

I have been banking with Nedbank for over 8 years and the service get worsening over the years, if the app is not working, then it takes forever to resolve it! Since monday I came to know that they had an issue when i resulted to calling the bank, no notifications in place, if its not late notifications of transactions, or unreversable unknown transactions then its something else,I could go on and on, am certainly moving banks, I gave NEDBANK ample opportunity to improve!

I had to change from FNB Private Clients to Nedbank Private Clients for a Home Loan. It has been the biggest mistake of my life. For a year, I have been requesting to see changes made to my home Loan in writing, and not merely as a SMS sent to me. This has gone around in cricles for months ... My Private Banker is absolutly idle - the idea that "Nedbank" should be called "Nobank" is supported. Their passion for their clients are as beige as their branch walls. This experience was only topped by their insurances, which lost a policy of mine, never resolved queries and frankly, should be stopped from being able to provide financial services.

Worst bank ever. I want to close my account and they are giving me a run around regarding my FICA. What's the need for FICA if someone wants to withdraw their funds and close down the account

Received very poor service from Wendy Tablebay Cape Town,not sure if it was racism at play.If you don't need people of colour rather say it then I close off my accounts and go where I'm needed.