nutricity.com.au Reviews 

Took 6 weeks to be delivered and then was a completely different product and dosage to what I ordered. When I emailed them they wanted me to keep the wrong order with 50% refund. I had to request twice for a return shipping label. Yet to receive and who knows if I will ever be refunded. WORST. Do not buy - I should have looked at these review first!

This company is a total SCAM
I have made an order more than a month ago, they keep saying there was an issue with my order. They told me they would send it in 2-3 days, then 24 hs, and still NOTHING. I have just asked for a refund with no news yet.

Placed an order on 10 December. I received an email advising the item was being shipped on 26 December. Since that date, the tracking has shown no movement and no updates whatsoever.

I contacted support and was initially told they would look into it. I was then advised that a refund would be issued. After I agreed to the refund, I was told “great news, it’s been progressed.” I checked immediately and nothing had changed. The shipment still shows no movement.

When I again requested the refund, I was then told that once I receive the product, I can return it for a refund despite the fact that the product has never been delivered and shows no evidence of movement.

After checking Trustpilot, it appears I am not the only customer experiencing this issue.

I will be escalating this matter further to obtain the refund I am entitled to.

Our order was placed on the 10th Dec 2025. It is now January 8th 2026 and no sign of our order. Tracking tells me it is only half way here from the USA.
Bit disappointed so far. If it arrives shortly I will post another review. Can't review the product as not received yet.

Great product however delivery took way too long

I ordered some Melatonin for my family from Nutricity and they arrived safe and sound and in perfect condition. I waited about 5 weeks for them to arrive, but they arrived. Will use this website again in future to order supplements.

I use to use iherb, but they stopped supplying Melatonin unfortunately, so I found Nutricity and I am so happy that I did. 5 stars from me, I just hope
next time we don’t have to wait so long to receive.

Scam website. Never delivered my product after 6 weeks and impossible to reach through contact forms. Is a scam

The product is fabulous. I had to mark it down though as it took ages to get to me and I had to contact the company to find out where my product was. I will order through them again though and hope I don't have the same issue.

Reasonably fast freight to SA, will consider using them again.

There were no order placed and fulfillment communications, nor any shipping updates without prompting.
I was nervous based on the reviews online, after I had order the good and was very concerned.
On the positive, the team responded within 48hrs and continued to respond as I peppered them with correspondence on shipping etc.
The goods arrived with 10 days of order and I am thankful it all worked out.
I've provided feedback to the organisation and hopefully that helps the next person. The brand damage is shocking when you get a 50/50 response online, that the company could be a scam

Received the product ordered, but it took a little over 3 weeks to arrive.

Terrible communication, took over a month to post my order, never got an explanation as to why, terrible experience

So unprofessional
Took 3 weeks to ship out my order then one had any idea what was happening I’d never order anything from you again

Took 4 weeks to arrive

Absolute waste of time. I ordered my item and waited for weeks with no update and then had to email the company every day to get my money back. I am still surprised that they actually refunded me. Wish I had ordered from somewhere else because I’d have the product by now

No communication from the company took weeks to get to me . When I did arrive it was in a courier bag that had been tapped around the bottle it was a nightmare to get into . Would never order from this company again and if you are thinking of ordering DONT !

Disaster. No communication. 6-12 days became 30.
Don’t deal with this company

Product taste is excellent and hopefully will be beneficial to my children. The bottles seal was however open and some of the product had leaked. I am hoping this might have been from customs and not a tampered with product as I am giving it to my children.

3 weeks for melaton to arrive had to keep emailing finding out where my order was . I normally pay $22 through iherb but I ordered here cost me nearly $100 .. dont order thru these guys go somewhere else

Product arrived broken. All product leaked out. I will require a refund