OgiReviews 

Here we are again, get a phone call from customer services asking why the 1 star when I said the experience is rubbish customer service not helpful, not getting what your paying for, it then all promises.
Ogi are the next big comedians. If you want good service id recommend virgin. 👍

Just switched our broadband from BT to Ogi here in Pembrokeshire, an experience that was incredibly quick and easy. I made a few initial enquiries, and received helpful responses straightaway. Ogi liaised with BT, and installation was two days ago; two-man team arrived punctually, carried out the installation - no fuss, no problems, and I'm delighted with the change!

Great customer service, I needed to sort renewal of broadband for relative and Megan was so helpful in sorting even calling me to talk thorough which was much appreciated

Laura Fenning was fantastic, absolutely brilliant service

As with others here started out well until you try to leave. Initially emailed via the contact form online with my details as requested to advise I was leaving due to being out of contract and paying £56. No response so rang them as my new provider date was creeping closer, told sorry but you have to give a month's notice!! At this point I was past caring and done so I took the hit. Final bill rolls around, looks like they owe me money.....did I get it? Did I heck!! In the bill it also states that they will send packaging (bag) for me to return my equipment, 3 months later its still sat on my counter waiting the magic return bag which never arrived!!! But quick to send me a bill of £80, seriously this company needs to sharpen up it's customer interface as the arm doesn't know what the hand is doing!

Absolutely terrible service I wish I didn't renew my contract, every time I want to use the internet to play games mostly on the weekend the internet is down

I had excellent customer service from Ruby May and Ffion. They were both very helpful friendly and patient.
My issue was resolved by them.
Both deserve 5*

Quick and easy, Megan was polite and very helpful!!

Really grateful for Rory's help and persistence when phoning to complain about the lack of progress on restoring wifi.
Having not been impressed with the lack of progress in resolving the original diagnosis, Rory went away to look into everything, got back to me as, and when, promised. It turned out to be a different issue altogether for which he arranged the fix and with time wifi was restored. And he persisted in getting back to me to ensure everything was good.
We've been with ogi since 2021 and always been happy with connectivity (the teenagers and a home worker), I hated the idea that the same service didn't exist when things go wrong- really grateful to Rory for proving me wrong.

Adrian D and Iestyn W were fab! Really friendly, informative and tidied up after themselves. Thank you so much guys!

Had a great experience with my new Ogi setup. Moved in to a house that had Ogi fibre installed and therefore couldn’t set up an account until the previous owners had moved out but once this was sorted by Alex Locke she arranged for an engineer, James to arrive the same day and set up the service in no time at all. Very happy 😊

Ogi is the best provider you can go with any issue they will solve it within minutes,
I pay so less for my internet ,I’ve been with so many provider and they have been awful scamming and constantly switching me off,
I call ogi I tell them my situation they are happy to help if your good to them there good to you, happy customer:)

Spoke with Laura Fenning last couple of days about changing over . Very knowledgeable and friendly person and talked me through everything.Thank you Laura

This company is superb. Community Sales Advisor Paul was very knowledgeable and informative and engineers Liam and James were on time, and quick and efficient in installing full fibre broadband. No mess, no fuss, easy to switch suppliers and an excellent experience all round. Also very good value.

Awful company , we changed from OGI to Sky , the reason being the service kept dropping and as we had an electric car charger it was causing problems , they now want a full years payment for cancelation , and we're very threatening from the start saying if we didn't pay the would contact dept collectors .
Our advice would be to stay away from this company .

I had good customer service, Its good to be able to get help when you need it.

Internet went down, had to call Ogi to see if it was on my end or perhaps there was a downage at Ogi's end, talked with Cassie, who despite sounding really ill (get better soon Cassie), was able to sort the problem with a minimum of fuss, have had no problems with Ogi since we joined them some two to three years ago now, and have no hesitation in recomending them.

Lovely people. The technical installation boys steff and Will were really friendly installing it was quick and easy 😊straightforward ! No pushy sales just a fantastic company. Would highly recommend this company.

James and Huw installed our line quickly and efficiently taking extra care for ver where I wanted everything placed. Great work!

If I could leave 0 star I would

I have been hung up on 3 times this morning by various people in your call centre!

Trying to sort out my broadband that is running at a speed of 5mb when we pay over £50 a month for 300 is crazy! Trying to work from home is extremely painful!

Promised call backs that’s don’t happen, asked for a complaint to be opened on the 21st January that also didn’t happen!

Service is appalling