Delivery was late, communication is shocking. Wrong gate was sent, absolute nightmare to get in touch with no one answers so you have to keep calling as it cuts you off after a minute of waiting. When... Toon meer
Bedrijf heeft geantwoord
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After lots of hunting around for the exact doors I wanted and at the right price, I found these (Online door store). Ticked every box and also got free handles and hinges - really nice ones too ! Deli... Toon meer
Bedrijf heeft geantwoord
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Toon meer
Bedrijf heeft geantwoord
The doors were delivered on time and were the best price I could find anywhere online. The quality of the door furniture that they came with is excellent and, when fitted, the doors look superb.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Goed
589 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great quality - not just good for the price !!
Quick delivery, well packaged , great quality - two more people are now looking at the doors for their houses
5 mei 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Kevin,
Thank you for your review! We're happy to hear that you're impressed with the great quality of our doors and experience quick delivery. It's wonderful to know that others are now considering our doors for their homes as well.
Best wishes,
Online Door Store
Good, helpful service.
Good, helpful service. Product well priced.
1 maart 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello,
Thank you for your review! We're delighted you had a good experience with our service and found our prices to your liking.
We look forward to serving you again.
Best regards,
Online Door Store
FRAUDULENT COMPANY!
FRAUDULENT COMPANY!! DO NOT USE.
They delivered the wrong product to me. They collected them on 8th March (after about a month of me chasing them). Today is 7th May and I am still waiting for a refund, 2 months after the doors were returned. They have effectively stolen £550 from me.
7 mei 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Sophie,
We sincerely apologize for the error of our supplier in delivering the wrong door. We understand that this has caused you significant inconvenience and frustration.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you.
Best Wishes,
Online Door Store
The excellent doors were very well…
The excellent doors were very well priced and made the Online Door Store a great place to shop. They were delivered about a week after ordering and I am very pleased with the quality of my oak doors. I can recommend!
25 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Helen,
It's great to know that you're very pleased with the price and the quality of your doors. We're also happy they were delivered promptly.
Thank you for recommending Online Door Store!
Best wishes,
Online Door Store
5 Star Service
Great communications from the start. Great product. Delivery exactly as stated. 5 Star service.
4 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Sarah,
Thank you so much for the 5-star rating! We're happy you had a great experience with our communication, product, and delivery.
We look forward to serving you again.
Best wishes,
Online Door Store
Delivery
The quality of the doors were good and as described.
They were heavy and I may have missed the description and being glass it made sense, but it would have been good to have it highlighted.
10 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Tomas,
We're pleased to hear that you found the doors to be of good quality and as described.
We appreciate your feedback and We will take this into consideration to improve our product descriptions.
Best wishes,
Online Door Store
Excellent service
10 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello,
We are please you're happy with our service.
We look forward to serving you again.
Best wishes,
Online Door Store
Need a new door in a hurry?
We needed a new door in a hurry and the Online Door Store did not disappoint. They had a huge range, were good on price and importantly, were able to deliver the next day.
10 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Dominic,
We're delighted to hear that Online Door Store met your urgent need for a new door. It's great to hear that you were happy with our wide selection, prices, and especially our delivery service.
If you ever need anything in the future, we’re always here to help.
Best wishes,
Online Door Store
Happy customer
Great customer service and very happy with the doors ordered. Will be using again in the future!
8 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Dale,
Thank you for the great feedback!
We are pleased you're happy with your doors and our customer service.
We appreciate your business and look forward to your future orders.
Best wishes,
Online Door Store
LPD door frame
I found a door frame that’s the perfect size and reasonably priced. The delivery was slightly delayed, but it wasn’t an issue. Would use them again in the future.
22 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Ali,
We are happy we could provide you with the right door frame at a good price.
We appreciate your understanding regarding the slight delivery delay, and we're pleased it wasn't a major issue.
We're glad to hear you'd consider us for future purchases
Best Wishes,
Online Door Store
Greay Company
we are a building company called Craymanor and have used Online Door Store a few times and always been a pleasure to deal with.
22 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Dean,
We are happy to hear that you've consistently found Online Door Store a pleasure to deal with.
We appreciate your trust in us and we look forward to assist you in your future needs.
Best wishes,
Online Door Store
AVOID AVOID AVOID!
AVOID AVOID AVOID!! No responses to emails and waiting over a week for a manager to call but nothing! I asked the women on the phone if this is how they treat all customers and she said yes!
Will now be raising a claim with my card provider.
30 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mr Lawrence,
I believe we have resolved this issue to your satisfaction now.
Best wishes
Online Door Store
Great price and we love our door
Great price and we love our door. It’s exactly what we were looking for and quick delivery too.
16 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello Jones,
Thank you for your positive feedback.
We're pleased to know that you're happy with your door and that it met your expectations in terms of both quality and delivery.
Best wishes,
Online Door Store
Don’t buy from these. You will loose your money
I ordered a fire door at the end of January 2025. I needed it pretty quickly and the website said in stock delivery 3-5 days. After 2 weeks I was assured that I would have it very soon. It didn’t arrive in the third week so I again contacted them and they said it would be possible 5 months so I cancelled the order and asked for a refund. That was supposed to take 2-3 weeks but after several emails 3 months later still no refund. Do not buy from this company. I personally don’t believe they actually trade. You will loose your money!
Order No is Web 2063. I’ve had numerous emails to Marielle
29 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Zed,
We are truly sorry for what you had experience. We understand that this has caused you significant inconvenience and frustration. We will investigate the reason for this delay.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you.
Best Wishes,
Online Door Store
Hello to everyone who shops with Online…
Hello to everyone who shops with Online Door Store,
I have been in the construction trade for many years and regularly order from various suppliers. Unfortunately, Online Door Store has been by far the worst supplier I have dealt with since I started. In particular, I have been dealing with an employee of theirs, who answers their phone, and she has been completely unhelpful.
I placed an order for a door (WEB2641) on March 20th, which was promised to be delivered within 3-5 working days. However, I did not receive the door until two weeks later, despite chasing them multiple times. I also paid around £40 for delivery, yet the door was not delivered on time.
I have now requested a refund via email but have not received any response for weeks. I am still struggling to get them to arrange the collection of the door. At this point, I am beginning to suspect this company might be a scam. I will be contacting my bank to try to resolve this, as I have a full record of all communications.
30 april 2025
Review zonder uitnodiging
On time and great value!
Doors arrived on time and great value compared to other companies. Product was easy to find and match existing doors.
16 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello,
We're pleased to hear your doors arrived on time. It's also good to know that our product range made it easy for you to find a match.
Thank you for taking the time to share your positive experience!
Best wishes,
Online Door Store
Great service from start to finish
Great service from start to finish! Excellent customer service/care, great quality and always go above and beyond to help!
4 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Charlotte,
Thank you for your feedback.
We're so pleased to know you found our service great from beginning to end and that you experienced excellent customer service and care.
We'd be delighted to assist you with any future door needs!
Best wishes,
Online Door Store
Super fast and efficient service
Super fast and efficient service. Great customer service from start to finish and the doors were even placed in my house where needed which was a massive help. Would definitely recommend them
23 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello,
We're so pleased to know you found our service super fast and efficient.
Thank you for your kind recommendation.
If you ever need anything in the future, we’re always here to help.
Best wishes,
Online Door Store
Great company to deal with
Great company to deal with. Wide variety of doors available to order. Great customer service. Would recommend ⭐⭐️⭐️⭐️⭐️
24 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Marcus,
We're so pleased to know you appreciated our wide variety of doors and experienced great customer service. Thank you for the positive feedback and your recommendation!
We look forward to serving you again in the future!
Best Wishes,
Online Door Store
Great experience from browsing to…
Great experience from browsing to placing the order and receiving, used Online Door Store twice now and would fully recommend.
4 april 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Tony,
Thank you so much for your wonderful review! We're delighted to hear you've had a great experience with Online Door Store, from browsing to receiving your orders. We truly appreciate your repeat business and your recommendation!
We look forward to serving you again in the future!
Best Wishes,
Online Door Store
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