Online Door StoreReviews 

Recently renovated a house, dealing with dozens of suppliers / vendors. This company was, by a country mile, the absolute WORST. Door supposed to arrive within 5 days actually took 5 weeks! Multiple attempts to cancel order failed and unwanted door was delivered and no refund no given. Late April now, door still in its package, no refund given, multiple promises of callback that never materialise.
AVOID LIKE THE PLAGUE

update: I just read your reply and am even more appalled by the untruths it contains.
You absolutely did NOT inform me of any delay.
I did not email to cancel the order as I called!
I did NOT refuse to pay the collection fee! I called and told you what had happened and you agreed to waive the collection fee. When I then called the delivery company to arrange the collection, I was told by them that the collection had been cancelled!

Above all, you have since ignored several calls from me and made none of the promised callbacks. Hence, I'm left with no option but to 'converse' with you here! A single callback could have prevented all of this public dialog ...but you have utterly failed in that regard.

I suggest you concentrate your energies into providing a decent service, rather than victim-blaming your customers.

And finally; where is the refund and promised collection?

I placed an order for doors on March 20, 2025 (Order WEB2639). At the time of purchase, the doors were listed as in stock, with a stated delivery timeframe of 3 to 5 working days for standard shipping. However, I am still waiting for delivery—well beyond the promised timeframe—with no clear communication or updates on the delay.

This experience has been incredibly frustrating. If an item is in stock, I expect it to be dispatched and delivered according to the company’s stated policy. The lack of reliability and transparency in this process is disappointing, and I would have reconsidered my purchase had I known about these delays. Utterly dissatisfied.

I ordered several internal doors early March 2025. Having not received a delivery update, I called the company as I had a carpenter booked to complete the work. I was informed that they had not had an update from their supplier this was 3 business days later. I then had to cancel the order as it wouldn't have arrived in time for my carpenter. I cancelled this order on the 10th March. I left it sometime for my refund, and then emailed when I hadn't received my money (over £800). I was reassured they would process the refund but I may have to wait up to 28 days. I sent another email, no refund, and I called today to be reassured they would refund this today and also send an email when it had been returned. Here we are at 5pm and still no refund, no email, and no explanation. If you can take my money on the same day, you can return my money on the same day. I don't go for this 28 day nonsense. How is it legal that companies can keep a significant amount of money, earning interest on it?!
Terrible company, terrible customer service. Avoid at all cost.

don't use them..we have ordered and paid for a door and 41ponds for delivery..3 to 5 days on the order..they disconnect you when call. After 5 days we have called numerous times to ask where the door is they now say they will deliver in 5 days. Do Not use them...we can't even get our money back because they don't answer the phone..i have asked for a manager to call me..they don't call back..they are in endless meetings apparently..the trust pilot 3.8 score is misleading

What I was pleased about was to have great communication throughout the process, this made choosing the right doors so much more easier. I highly recommend this business as my expectations were exceeded! The product quality it outstanding. Thank you.

Thank you again for your time and effort in helping me purchase a new door, not only to you help with my needs but helped me to stick within my budget but still be happy with my purchase. Highly recommended and happy to help in anyway they can!! Thanks again

lock and handles delivered quickly and door followed. Was a bit worried that said would need to return within 24 hours if not right, as unable to open door packaging until handyman arrived to install it (am in 85th year) he found the lock was faulty, so it was good both to email you and speak on telephone to Adnam. AsI haven't yet learned how to take a photo on my phone and transfer as an email attachment, Mohammed, the handyman took the photos as part of an email which I forwarded to you. However, I kept on getting the message that there was an error and email wasn't sent to you, so by the time I spoke again to Adman he was able to track it when I explained it was part of a stream. I was pleased when he phoned me back this morning to say I should receive a replacement lock next week plus a £30 Amazon voucher !

Fantastic door. Great quality and a good price. Thank you for the great customer service I received. Highly recommended

Fantastic company to deal with very friendly staff great advice given.
They knew exactly what I wanted and helped with all our needs.
Great customer service highly recommended company definitely will be going back in the near future

Great experience buying 1930’s style oak veneer door. Odering was easy, quality was great and they accommodated the delivery date that we requested. Wouldn’t hesitate to use Online Door store again.

I carnt praise this company enough great service throughout, polite staff & very friendly
Very fast and efficient
Definitely recommend

This is the second time I have used this company. A professional service, competitive prices. The door I ordered was exactly what I wanted.

I ordered 4 panel door interior door which arrived within 1 week and also arrived in perfect pre-finished condition with no scuffs, dents or scratches. Ordering was easy and the prices are very good and competitive when comparing to other door sites.

Great product and great price

I mistakenly ordered the wrong size door but the door store sorted the problem sent me the right size and took back the wrong sized door. All done very smoothly

My first delivery was not correct this was soon rectified and we are more than satisfied with the finish and quality of our doors and would certainly recommend them

Misled about delivery time and then had poor communication when the doors were ready. Very difficult to contact anyone for updates.

Needed to upgrade some existing to fire doors during loft conversion. Even with delivery charge this was better then the price I could get locally. Doors good quality and came well packaged, will use again.

Very good doors and quick delivery!

Used company about 3 years ago service was 5 star so didn't bother looking at recent reviews wish I had of done same problem as a lot of other people ordered 5 doors and 5 sets of handle packs told doors would be delivered in 5 days took 10 handles came from a different supplier and unfortunately not suitable as lever quite brittle and sharp so emailed online doors and ask to replace them with another set and would pay carriage didn't get a reply and doors hadn't been delivered so phoned and asked if when doors delivered could the driver take handles back told no as they come from a different supplier so request a refund got handles from a different supplier as booked carpenter for 2 days after doors delivered to get a refund I was told to take pictures of handle packs then supplier would arrange collection and refund with a handling charge nothing happens so emailed online doors to say I would send handles back myself and pay carriage got several emails saying that are chasing refund up after 17 days after sending handles back I have finally got my refund paid £120.00 for handles got back £82.50 so charged £37.50 for someone to open a box and put 5 small boxes back into stock order was placed on 24th January 2025 made several phone calls and sent 14 emails to get refund found this very disappointing