Delivery was late, communication is shocking. Wrong gate was sent, absolute nightmare to get in touch with no one answers so you have to keep calling as it cuts you off after a minute of waiting. When... Toon meer
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After lots of hunting around for the exact doors I wanted and at the right price, I found these (Online door store). Ticked every box and also got free handles and hinges - really nice ones too ! Deli... Toon meer
Bedrijf heeft geantwoord
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Toon meer
Bedrijf heeft geantwoord
The doors were delivered on time and were the best price I could find anywhere online. The quality of the door furniture that they came with is excellent and, when fitted, the doors look superb.
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Bedrijfsgegevens
Geschreven door het bedrijf
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Goed
589 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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RUN AWAY
RUN AWAY
I placed and order on the 25th of Feb and after 3 phone calls on the 11th of March I have been told that I need to wait another week .
is a disgrace
I asked for money back and apparently will take 48 hours to confirm order cancelation .they are a waste of time .Is a internet company ,they answer calls from India or something like that despite the London registered address .
11 maart 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Constantin,
We understand that delays can be frustrating, but we believe in fairness and transparency. Your order was placed on February 26, 2025, not three weeks ago as stated. We proactively informed you that the delay was due to our supplier changing haulage vendors—something beyond our direct control.
Despite providing you with an updated delivery timeline for this week, you insisted on immediate delivery, which was simply not possible. When we offered a cancellation and refund, you responded with aggressive and inappropriate language towards our team. While we respect our customers, we also expect basic courtesy in return.
We have processed your cancellation request per our standard policy and appreciate your patience as it is confirmed.
Great products, prices and team
A little difficult to contact via phone for information before placing an order, but once I reached an agent, they were extremely helpful and resolved all my queries on the call. My need to call was apparently due to the company being in the process of improving the product details pages on their website, which is always great to hear. The process of placing an order and arranging a delivery date and time was smooth and delivery was on time. The door was well-packaged and both exactly as advertised online and as further described by their telephone agent. Compared with other suppliers I have experience with, I find the veneer to be both thicker and of better quality, which is doubly as impressive considering OnlineDoorStore's prices are more affordable!
18 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hi Thomas,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you’re happy with our products, prices, and team. We appreciate your patience regarding phone inquiries, and we're actively working on improving our website to make the process even smoother.
It’s great to know that your order and delivery went smoothly and that the quality of our veneer exceeded your expectations. Your feedback means a lot to us, and we truly appreciate your support!
Thanks again, and we look forward to serving you in the future.
Ordered then took my money
Ordered then took my money. Then got told was out of stock I had to give the customer a massive discount as she was messed about so much. Won’t be using again
27 februari 2025
Antwoord van Online Door Store
Hi Brad, we’re surprised by your review, given that we kept you fully informed at every step. Due to a temporary supplier portal error, the item incorrectly showed as out of stock after your order was placed. We communicated this to you immediately and later discovered it was a technical issue—the doors were always available.
Despite our transparency and efforts to resolve the issue, you chose to give your customer a discount before allowing us to rectify the situation. While we understand your frustration, blaming us for a decision you made is unfair. We always strive to provide the best service, but unfortunately, we can’t control a customer’s impatience.
The door experience was great
The door experience was great. Came on time, good product. Getting hounded through a third party for months thereon for an online review was unnecessary and frustrating. Here is your review, please leave me alone
6 maart 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Thank you for your feedback! We're glad you were happy with the product and delivery. We sincerely apologize for any inconvenience caused by follow-up requests for a review. Your input is valuable, and we’ll ensure our processes are improved to avoid this in the future. We appreciate your time and support!
Antwoord van Online Door Store
Dear Kristiyana, Thank you for your kind words! 😊 We're glad you had a great experience. Looking forward to serving you again!"
Friendly and efficient service
Friendly and efficient service. Will use them again during our extension.
26 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Thank you for your kind words! We're glad you had a great experience with our service. We look forward to helping you again during your extension—just let us know when you need us! 😊
The 5 oak veneer doors I ordered turned…
The 5 oak veneer doors I ordered turned up packaging was perfect no damage at all. Definitely be using them for all my doors for customers. Highly recommended.
26 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Ben, Thank you for your wonderful feedback! We're delighted to hear that your oak veneer doors arrived in perfect condition and met your expectations. We truly appreciate your support and look forward to supplying you with more quality doors for your customers in the future. If you ever need any assistance, feel free to reach out. Thanks again for your recommendation!"
Great company to order from
Great company to order from, product was quality and arrived on time
Happy to recommend & use again
18 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello Sam, Thank you so much for your kind words! We're thrilled to hear that you were happy with the quality of our product and the timely delivery. Your support means a lot to us, and we truly appreciate your recommendation. Looking forward to serving you again soon! 😊
Good service and excellent quality…
Good service and excellent quality doors! A joy to hang into old frames
21 februari 2025
Antwoord van Online Door Store
Dear Mr. Mccarthy, Thank you for your wonderful feedback! We're delighted to hear that you found our service great and the doors of excellent quality. It’s fantastic to know they were a joy to hang in old frames! We truly appreciate your support and look forward to serving you again. 😊🚪
It was really good and door came very…
It was really good and door came very quickly
30 november 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Aminah,
Thank you for your feedback! We're so glad to hear that you were happy with your order and that the door arrived quickly. We appreciate your support and look forward to serving you again! 😊🚪
I was advised 10 days after placing my…
I was advised 10 days after placing my order that the door would not be delivered any time soon. I was given this update because I called the company to find out the status of my order and not that they contacted me in any way. I requested a refund which was agreed. The company is so difficult to contact by phone for any updates. However, this morning I spoke to a gentleman who obviously went out of his way to help me and took the time to call me and advise he had sorted out my refund. It’s a shame the poor telephone staff have to deal with upset and frustrated customers because of the extremely poor efficiency of the company they work for. It has been nearly a month and several phone calls and loads of attempted phone calls which go unanswered and a complaint to PayPal to get a refund. So 5 stars to the man who helped me this morning but 1 star for Online Door Store.
27 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Helen,
Thank you for taking the time to share your experience with us. We truly understand your frustration, and we’re genuinely sorry for the inconvenience caused by the delays with your order. It’s never our intention to leave our customers feeling disappointed or frustrated.
We want to clarify that, unfortunately, we were not informed in advance by our supplier that they were undergoing a change in their haulage vendor. This transition affected not just our orders but also those from other vendors across the UK, which caused a delay that was out of our control. We absolutely understand how this impacted your experience and sincerely apologize for not keeping you better informed about this.
When we became aware of the delay, we offered you two options: to switch to an alternative product or to receive a refund. We respect that you chose the refund route, and I’m glad to hear that the gentleman you spoke with this morning was able to help resolve that for you. It's always our goal to ensure that we do everything we can to meet our customers’ needs, even in challenging circumstances.
That said, we know that your experience was less than ideal, and we deeply regret that the situation caused such frustration. We truly value you as a customer, and we’re committed to improving our communication and processes moving forward to avoid such issues in the future.
Once again, we apologize for the inconvenience, and we appreciate your understanding in these exceptional circumstances. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Awesome doors
Awesome doors, very good quality, quick delivery, I'm really very happy
15 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Boris,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you're happy with the doors, their quality, and the delivery. It’s always great to know our customers are satisfied with both our products and service.
We truly appreciate your feedback and your support. If you need anything else, don’t hesitate to reach out – we’re here to help!
Thanks again,
Online Door Store
All was well with delivery and the…
All was well with delivery and the doors, came when I asked.
11 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Gabriel,
Thank you for your feedback! We're so glad to hear that everything with the delivery and doors went smoothly, and that they arrived as requested. It's great to know you're happy with the service!
If you need any further assistance or have any questions in the future, don't hesitate to reach out. We're always here to help!
Avoid buying from this company at all…
Avoid buying from this company at all costs.
Shame I couldn't give them a minus rating.
Ordered several doors via the website on 9th Feb and the anticipated delivery for our postcode was given as 3 days. Paid in full at the time of purchase. Email arrived the next day to say the doors were out of stock (still showing as being able to order on the website). This was questioned and asked when they would be back in stock. The following day another email arrived to say they were back in stock and the supplier was arranging delivery. Subsequent chase ups were answered by various excuses that the supplier's courier company were facing issues and it would be delivered the following Friday, and then the following Friday etc. In the meantime we have had to take time off work to be in for delivery of the doors, cancel 2 carpenter bookings on the stated expected delivery days and spend hours - yes hours, calling the Online Door Store number repeatedly with no answer to get an update. Then a member of staff stated that he would seek approval from a manager to give us compensation for all the inconvenience, chase up the courier for another expected delivery date and call me back. This didn't happen. When I emailed Online Door Store to chase this up they said they couldn't offer any compensation as I had received an online discount at the time of order! I'm not sure if this company are going bust or if the supplier is but I'm glad we paid by credit card so will be protected.
I can see from the reviews that the poor feedback goes way back into last year.
If you have any sense you will avoid buying anything whatsoever from the company. Not to be trusted!
Update following company response: The compensation you have referenced was not sought after by me - this was suggested by one of your staff who I finally managed to speak to on the phone when I eventually got through! All we wanted was the doors delivered as purchased and agreed. Constantly blaming a supplier and their courier does not negate the contract we have agreed with you - sack the supplier if they don't employ a more reliable courier. These reviews show an issue with this supplier/courier going back into last year if you check the one star ratings. This shows a lack of customer service and understanding of the issue or lack of willingness to address the problem
26 februari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Hello Alan,
Thank you for your feedback. We are sorry to hear about your experience, though it’s unfortunate that your review seems to be more focused on demanding further discounts rather than the genuine delays we’ve been working hard to address.
As we’ve explained, there were genuine stock delays from our supplier, which affected delivery schedules. We took several steps to keep you informed and to resolve the situation, including offering a discount at the time of your purchase. Our team worked with the courier to arrange a new delivery date, and we were disappointed to see that despite our efforts, you continue to express dissatisfaction with the solution offered.
We understand that this process caused inconvenience, but we’ve acted in good faith to assist you. Rather than continuing to ask for more, we believe we’ve made every reasonable effort to help. For customers who take advantage of discounts, additional compensation beyond the standard process is not typically offered.
We are grateful for your business but feel that your review misrepresents the full context of the situation. We will continue to improve our service based on feedback and ensure such delays are minimized in the future.
Dreadful service
Dreadful service. Paid £46 for 3-5 day delivery, called on day 5 and they couldn’t tell me how long they were going to be. Finally 18 days after ordering they arrive.
They wouldn’t even offer my the delivery fee as a refund.
Will not use them again!!!!!!
25 februari 2025
Antwoord van Online Door Store
We understand your frustration, but we’d like to clarify the full context of the situation. The delay was due to a major transformation with our supplier, including a haulage vendor change and a company takeover, factors that were completely out of our control. Despite being informed of this, we offered you the option to cancel and receive a refund, yet you chose to wait. It’s also worth noting that no matter which company you placed your order with, the same issue would have caused delays due to the supplier's challenges.
While we understand delays are inconvenient, we did everything we could to keep you updated and provide alternatives. It’s unfortunate that, despite these efforts, you chose to leave this feedback rather than acknowledging the broader circumstances.
Lack of communication and VERY late…
Lack of communication and VERY late delivery, it was over 7 weeks late from ordering with minimum communication
21 februari 2025
Antwoord van Online Door Store
Thank you for your feedback. We understand your frustration, but we'd like to clarify a few points. The delay was caused by unforeseen circumstances beyond our control, including challenges with our suppliers and haulage companies. Despite this, we did provide updates where possible and made every effort to keep you informed.
We also offered alternative solutions to help speed up the process, but we didn't receive a response until much later. As we work Monday to Friday, we may not have been able to respond immediately over weekends.
We always strive to improve communication and appreciate your patience. We hope this helps clarify the situation.
Antwoord van Online Door Store
You're very welcome! If you need any help with anything else, feel free to ask!
Repeat customer
Repeat customer, we needed speedy delivery and the sales consultant did everything he could to accommodate
6 november 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Thank you so much for your kind feedback! We're thrilled to hear that our sales consultant was able to assist you with the speedy delivery. We truly appreciate your continued support as a repeat customer and are always here to make your experience as smooth as possible. Let us know if there's anything else we can help with!
Would give 0 starts if I could
Would give 0 starts if I could,
I ordered on the 30rd of January with 3-5 days delivery and I still haven't received my order, been ignored by emails and phone calls, don't have an explanation or anything else, last update was coming 2 days ago and after that have reached a concrete wall with no update for my order,
30 januari 2025
Review zonder uitnodiging
Antwoord van Online Door Store
We’re really sorry to hear about your experience, and we understand how frustrating this must be. After checking our system, we weren’t able to locate your order, which makes us wonder if it might have been processed by a different supplier. Please give us a call at 0208 158 6700 so we can look into this further and help resolve the issue for you. We're here to assist and ensure this is sorted out as soon as possible.
Great range of items and competitive…
Great range of items and competitive prices. All handles arrived quickly, well packaged and look great. Handles used now for a few months and the quality is five star.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Hello Sanjay,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the handles and that the quality has been impressive. It’s great to know that they’ve been performing well for you. We truly appreciate your feedback and look forward to serving you again in the future!
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