Wypisujecie treści niezdrożne ze stanem faktycznym jaki był . Państwa pracownik próbował zwalić na mnie swoją pracę która należała do niego i mam na to potwierdzenia pisemne . Państwa pracownik dopuśc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... Toon meer
Bedrijf heeft geantwoord
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... Toon meer
Bedrijf heeft geantwoord
Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got don... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contactgegevens
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, Verenigd Koninkrijk
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am delighted to share my highly…
I am delighted to share my highly positive experience with Optimal Solicitors, particularly with Clara Burns, who represented me in a Family Court case. Clara was exceptional—professional, patient, and incredibly kind. Her approachable demeanor and deep understanding of my needs made the entire process smooth and stress-free. Thanks to her expertise, we achieved exactly the outcome I wanted. Clara is a truly talented young solicitor with a warm and professional presence.
I also want to extend my gratitude to Dominika Beza from the accounts team. Dominika was always thorough, communicative, and transparent about all payments, ensuring I was well-informed at every step. Her friendly and approachable nature made dealing with the financial aspects of my case a breeze.
I highly recommend Optimal Solicitors, especially Clara and Dominika, for their outstanding professionalism, kindness, and dedication to their clients. Thank you for making a challenging process so positive!
5 september 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Thank you so much for taking the time to share such a thoughtful and detailed review ⭐⭐⭐⭐⭐
We’re delighted to hear about your positive experience with Clara and Dominika. Clara’s professionalism, care, and dedication to understanding her clients’ needs are exactly what we strive for in our Family Law team, and it’s wonderful to know she helped make a challenging process feel smooth and stress-free.
We’re equally pleased to hear your kind words about Dominika. Clear communication, transparency, and approachability are so important when dealing with financial matters, and your feedback reflects the high standards she brings to her role.
Thank you for trusting Optimal Solicitors and for your recommendation. Supporting our clients with care, clarity, and compassion is at the heart of what we do, and feedback like this means a great deal to the whole team.
Pleasant and reliable cooperation
Pleasant and reliable cooperation. Ms. Zuzanna answered all the questions I had before starting our collaboration. Quick communication and complete professionalism from the very beginning. I wholeheartedly recommend her 100%.
12 juni 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Dear Sebastian,
Thank you for the wonderful feedback! We’re delighted to hear that Zuzanna’s clear answers, quick communication, and professionalism made your experience so positive. Your wholehearted recommendation means a great deal to us. If you ever need assistance again, we’re here to help.
Excellent service!
19 mei 2025
Antwoord van Optimal Solicitors
Dear Michal,
Thank you for the great review! We’re glad our service met your expectations and helped with your personal injury claim. If you ever need anything else, we’re here for you.
Wishing you all the best,
The Optimal Solicitors Team
very nice and professional service
16 mei 2025
Antwoord van Optimal Solicitors
Thank you for your kind words and for taking the time to leave a review. We’re delighted our service met your expectations, and we remain committed to providing the same professional care whenever you need us in the future.
Extremely professionally
We have consistently found Optimal Solicitors to be an exceptionally professional and highly responsive firm. Their team demonstrates a strong commitment to client service, with prompt response times and efficient handling of all queries.
They are diligent in their communication, ensuring that all correspondence — whether with us or opposing parties — is handled with clarity, precision, and professionalism. Matters are actioned without delay, and updates are consistently provided in a timely and transparent manner.
Their attention to detail, proactive approach, and unwavering dedication to achieving the best possible outcomes make them a trusted and valued partner. It's clear they place great importance on maintaining high standards of legal service and client care.
13 mei 2025
Antwoord van Optimal Solicitors
Thank you for such generous words. Knowing that our diligence, clear communication, and quick turn-around have earned your trust means more to us than we can say. Every member of our team is driven by the belief that clients deserve both expertise and genuine care, and your feedback tells us we’re on the right path. We’re grateful for the opportunity to partner with you and will keep giving our very best—today and in every matter that follows.
Wishing you all the best,
The Optimal Solicitors Team
Przestrzegam przed podpisaniem umowy z…
Przestrzegam przed podpisaniem umowy z tą firmą . Sprawa o odszkodowanie za wypadek trwala ponad 4 lata pomimo , ze sprawca odrazu przyznal sie do winy . Firma optimal co pol roku zmieniala prawnika prowadzacego sprawę i kazdy nowo prowadzący żądał tych samych dokumentów i zaświedczeń . Teraz kiedy firma ubezpieczeniowa sprawcy wyplaciła odszkodowanie to Optimal nie chce przekazac pieniędzy osobie , którą reprezentuje firma optimal . Krotko mowiąc firma otrzymala pieniadze za odszkodowanie ale nie chce wyplacic osobie poszkodowanej .
12 mei 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Szanowny Panie Tomaszu,
Dziękujemy za podzielenie się swoją opinią. Bardzo nam przykro, że ma Pan poczucie, iż przebieg sprawy i wypłata odszkodowania nie spełniły oczekiwań. Chcielibyśmy wyjaśnić wszystkie wątpliwości jak najszybciej, jednak na podstawie dostępnych informacji nie możemy zidentyfikować tej konkretnej sprawy w naszym systemie.
Pragniemy podkreślić, że każde odszkodowanie otrzymane od strony przeciwnej trafia najpierw na wyodrębniony rachunek powierniczy klienta (tzw. client account). Jest to konto ściśle regulowane przez Solicitors Regulation Authority, corocznie poddawane niezależnemu audytowi. Zgodnie z przepisami środki muszą być przekazywane klientowi niezwłocznie po zaksięgowaniu i tak też postępujemy. Dlatego zakładamy, że może tu chodzić o inne nieporozumienie, które chętnie wyjaśnimy.
Uprzejmie prosimy o kontakt pod adresem info@optimalsolicitors.com lub telefonicznie pod numerem 0161 250 7771, abyśmy mogli zweryfikować szczegóły i niezwłocznie rozwiązać problem.
Z góry dziękujemy za możliwość wyjaśnienia sprawy.
Z poważaniem,
Zespół Optimal Solicitors
Antwoord van Optimal Solicitors
Thank you very much, Krzysztof, for your kind words and great review! We're really pleased to hear you were happy with our service. Your feedback means a lot to us and encourages us to keep delivering the highest standard of support. Wishing you all the best, and don’t hesitate to reach out if you ever need our help again!
Very good reliable Solicitors’s
Very good reliable Solicitors’s
Good communication and any problems they sort straight away
I’m highly recommend:)
23 april 2025
Antwoord van Optimal Solicitors
Thank you so much for your kind words, Tomasz! 🌟
We’re really pleased to hear you found us reliable and easy to communicate with. It means a lot to know you’d recommend us — we’re always here to help whenever you need us.
Wishing you all the best,
The Optimal Solicitors Team
Compensation after hit by car
The Optimal Solution looked after my case from start to the end. All staff was really professional very nice and helpful. I really recommend this company. Thank you so much.
8 april 2025
Antwoord van Optimal Solicitors
Thank you so much for your kind words and for placing your trust in us.
We know how life-changing and distressing being involved in an accident like this can be, and we’re truly glad we could support you throughout your recovery journey.
At Optimal Solicitors, helping injured clients get the compensation, care, and peace of mind they deserve is at the heart of everything we do. We’re grateful we could stand by your side and make a difficult time a little easier.
Wishing you continued strength and all the very best for the future💙
— The Optimal Solicitors Team
Excellent job, I would definitely recommend it
It took some time to finally get it done but the result was better than expected. Excellent job! I would definitely recommend it.
25 maart 2025
Antwoord van Optimal Solicitors
Thank you so much for your kind review!
We know that personal injury claims can sometimes take time, but we’re really pleased to hear the outcome exceeded your expectations. Your patience and trust throughout the process meant a lot to us.
It was our pleasure to help you get the result you deserved — and thank you for recommending us! Wishing you all the best moving forward 💙
— The Optimal Solicitors Team
Professional and quick costumer service…
Professional and quick costumer service from Zuzanna managed to get all the paperwork sorted very quickly.
Elzbieta
3 april 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Thank you so much for your kind words, Elzbieta!
We’re delighted to hear that you found our service professional and efficient. Zuzanna always goes the extra mile to support our clients, and we’re so pleased she could assist you promptly with your paperwork.
Wishing you all the best,
— The Optimal Solicitors Team
Bardzo profesjonalna a przy tym miła…
Bardzo profesjonalna a przy tym miła obsługa. Serdecznie dziękuję szczególnie pani Weronice. Bez jej pomocy i cierpliwości byłoby mi trudniej.
Serdecznie polecam
4 april 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Serdecznie dziękujemy za tak miłe słowa!
Cieszymy się, że nasza obsługa spełniła Pani oczekiwania, a szczególne podziękowania dla Pani Weroniki na pewno zostaną przekazane. Jej zaangażowanie, cierpliwość i profesjonalizm to coś, z czego jesteśmy bardzo dumni.
Życzymy wszystkiego dobrego i dziękujemy za polecenie!
— Zespół Optimal Solicitors 💙
I do not recommend using Optimal Solicitors
I do not recommend using Optimal Solicitors. In my opinion, they do not do everything they can for the benefit of their clients. Their communication is very poor – they do not respond to emails, and I have no idea what stage my case is at. I am starting to have serious concerns that I have been scammed because they completely stopped responding when they were supposed to receive my compensation. A lack of professionalism and reliability. I strongly advise against using their services!
13 maart 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Thank you for sharing your feedback. We understand your concerns regarding the status of your compensation and our communication.
To clarify, your settlement was confirmed on 28th February, at which point we informed you through e-mail that payment from the opposing party is typically processed within 21 days, however, this process can sometimes extend up to six weeks. On 10th March, we provided you with a full breakdown of the compensation amount, including all calculations and deductions.
As a regulated law firm, any funds we receive from insurance companies are deposited into a dedicated client account. These funds can only be transferred directly to you, and we are legally required to process them in accordance with strict regulatory rules. If the payment has not yet been made, it means that the opposing party has not yet transferred the funds. We cannot hold or delay client funds, nor can we process them before they are received.
Please be patient and trust the process, as multiple parties are involved, including the opposing party, their legal representatives, and insurers. While we understand this can be frustrating, rest assured that as soon as we receive the payment, we will immediately transfer it to you.
We appreciate your patience, and if you have any further concerns, please feel free to contact us directly.
Best regards,
Optimal Solicitors
Very good communication when speaking…
Very good communication when speaking to Weronika about my incident at work. Very profesional and helpful and I reccomend to every one.
7 maart 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Thank you for your kind words about Weronika and the support she provided after your workplace incident. Helping injured employees secure the justice and compensation they deserve is at the heart of what we do, so it means a great deal to hear that our communication and professionalism met your needs. We’re proud to stand beside clients like you and will keep working hard to make every step of the claims process clear, compassionate, and effective. If you—or anyone you know—ever need assistance after an accident at work, we’re here to help.
HIGHLY RECOMMENDED
I can say that, I'm very satisfied from the service provided. Very professional service and customer service also.
Very highly recommended to everyone.
5 februari 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Thank you so much, Martin, for your fantastic review!
We’re delighted to hear that you were so satisfied with both our legal support and customer service. It means a lot to know you’d highly recommend us — we’ll be here if you ever need us again. Wishing you all the very best!
Not great service - not responded very rude receptionist
Good afternoon
Awful service - would not when she paid for polish service - We will be seeking refund for fully service
!!!!!
13 januari 2025
Review zonder uitnodiging
Antwoord van Optimal Solicitors
Dear Mark,
Thank you for bringing this to our attention. Unfortunately, the reference number you have provided does not match our system, and we do not have any records of a client by your name or any payments made by you.
We are committed to providing excellent service to all our clients and would like the opportunity to investigate this matter further. To assist us, please provide the correct reference number and details that match our system. You can contact us directly at info@optimalsolicitors.com.
We also note that you have not yet responded to our previous request for more details. Without this information, we are unable to verify your concerns. However, we remain happy to assist if you can provide the necessary details.
Thank you for your understanding, and we look forward to resolving this matter should you reach out with the correct information.
Kind regards,
Optimal Solicitors
Excellent service
The solicitors have always amazing attitude towards the case and always had the support for me.
7 januari 2025
Antwoord van Optimal Solicitors
Dear Marjan,
Thank you so much for your kind words! We’re thrilled to hear that our team’s attitude and support made a positive difference in your case. Providing our clients with the highest level of care and dedication is always our top priority.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Optimal Solicitors
Highly recommended to everyone who have…
Highly recommended to everyone who have had accidents at work.
They won the case and company paid compensation.
Well done.
Mrs Kozikowska and Mr Coupe are well knowledgeable people. I've been informed about every single aspect and stage.
Once again. Thank you
2 januari 2025
Antwoord van Optimal Solicitors
Dear Arek,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Ryszarda and Walter provided you with the support and knowledge you needed throughout your case. It’s wonderful to know you felt informed every step of the way and that we could help secure the compensation you deserved. Once again, thank you for trusting us.
Kind Regards
Optimal Solicitors
Wasn't helpful once I'd signed up
Wasn't helpful once I'd signed up. Wrong info given at first, I think the person i was assigned may have been new or inexperienced. Got sorted in the end, but no help was provided.
28 november 2024
Antwoord van Optimal Solicitors
Thank you for your feedback, and we’re sorry to hear about your experience.
We take comments like this seriously, as providing consistent and helpful support throughout the entire process is something we’re committed to. While we’re glad to hear your matter was eventually resolved, we regret that you felt unsupported along the way. We’d welcome the opportunity to better understand what happened and how we can improve — please feel free to get in touch directly so we can look into this further.
Had a positive experience
Had a positive and excellent experience with Optimal Solicitors. Want to particularly recommend Shah Uddin who was incredibly professional and polite throughout the entire process. Everything was made clear and the process was efficient and concise.
27 november 2024
Antwoord van Optimal Solicitors
Dear Anna,
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive and excellent experience with Optimal Solicitors. Your kind words about Shah are greatly appreciated—he is indeed a valued member of our personal injury team, and we’re so glad his professionalism and clear communication stood out during your case.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Thank you for trusting us with your legal needs!
Kind regards,
Optimal Solicitors
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