OZ Design Furniture Reviews 

The worst couch called Chloe arrived with pulled threads . base and stuffing has no support material is loosing its shape becoming stretched this is only after a few weeks.
Customer support are no help saying choose another couch but they don’t have anything suitable.
They are now not returning my emails
Spent nearly $3000 for a crap poorly made lounge.
It has taken us a long time to save up for a nice couch now we have a couch of poor quality.
I’m so upset with the customer service .

Buyer beware... Do not shop online. You need to inspect exactly what you are buying in store . If you buy sight unseen Oz Design Customer Service will not budge to help you when you are delivered something so different to what is advertised. (What is the use of online shopping?) You will be stuck with what is delivered. No exchange will be offered. They will wash their hands of you saying you should have inspected the item before delivery. They do not offer exchange. It has been a very unhappy experience.

The Cleo couch is horrible the fabric is cheap, my fabric is all stretched after one week. Customer service was even worse they refused to help us and claimed it was buyers remorse. Do not shop there take your money elsewhere

Fantastic customer service. Bought 10 chairs for the table and store manager Kylie was personally helping us to get them out of the boxes when we were loading them into the car. Outstanding experience. Chairs are fantastic quality, similar chairs sell in other places for almost twice the price. Personal thanks to Kylie.

Purchased a table and chairs that arrived damaged.
A replacement was sent after a few weeks and that also arrived damaged, OZ design will not refund me and will only give store credit. This saga started 21st March and still have no credit ....it's June 13th!!!
I seriously just want a refund now as the customer service is appalling and the time frame is disgusting.
Their quality is rubbish with high price tags.
Now I've been told that my 3rd replacement has arrived damaged to warehouse and I need to wait till end July for new stock to arrive. How many more times will stock arrive damaged....what a joke this company is.

Purchased a buffet from OZ Furniture at DFO Essendon, was told it would take approximately two weeks, right on two weeks we were notified the buffet was ready for delivery. Fantastic delivery on a magnificent solid Australian made buffet very very happy, will purchas from OZ again.

If you want products that are good quality do not purchase from oz design.
On both the coffee table and dining table I purchased the paint was chipping off not even a week after purchasing. Purchased a picture frame which was put straight into the boot of my car by a staff member and has a huge crack in the middle and oz design taking no responsibility for it even though it spent 3 months in transit with a thin layer of bubble wrap. Mind you this is 3 months in transit for an item that was ‘in stock’.
Oz design expects you to bring a box cutter and inspect items in the loading dock yourself. Completely unsafe.
Customer care is of no assistance. You can get much better quality at a better price point from places like freedom and pillowtalk. Will not be purchasing from oz design again.

Purchased an expensive sofa just on 4 mths ago. Fabric pilling everywhere and Oz Design could not care less! Disgraceful customer service and care factor ZERO!!! Took my money now nothing! Absolute rubbish furniture by a so called AUSTRALIAN company! Would NEVER by from Oz Design ever again nor recommend Oz Design to anyone! Just wish I had read all the reviews before buying from there! That's what you get for trying to support a supposed Australian company! DO NOT buy from this company! Go elsewhere!

Shame on you Oz Design!!!

Absolute rubbish. 3 of 8 chairs wobbly and unfit for purpose. Tried to replace them and 2 of the 3 were also wobbly and they had to take them back. 6 months later still waiting for my chairs although fully paid for. After sales customer care DON’T care at all. Say it a minor issue. Very inconvenient, frustrating and disappointing. Avoid them at all cost.

Brilliant and knowledgeable staff. Beautifully made furniture. Our unit is full of it. Very pleased.

No customer service. Waited 16 weeks for 2 bar stools which were not suitable on getting them home. We were more than happy to have exchanged them for 2 more suitable but because ownership had changed hands unable to do so. So left with 2 unsuitable expensive stools. No customer service whatsoever. Bought in good faith but certainly no good faith with owners.

Bought beautiful dining table and benches which were on display in the store. They were beautifully polished, had a nice light colour and impeccable quality. After 2 weeks purchased dining set was delivered: not near what was on display. Starting with wrong colour, which I did not plan to purchase: much darker colour, with the hint of rose...polished, but poorly lacquered, not as near quality as it was on display. In addition to it, with the big crack throughout the top. I immediately informed customer care team, which immediately referred me to someone else, so I am in limbo position now after receiving an email notifying me, that the difference in colour deemed not a fault... wow, paid over $3000 and not get what you paid for.... it seems a bit steep. I am sure ACCC would love to hear that and penalise the company for misleading advertisement of goods. I am very disappointed. What was so lovely on display seems to be impossible to buy if "variation in timber colour deemed not

You would have to have rocks in your head to shop with these guys. They sell you a pre ordered dining room table knowing full well that they have had defects with this product. Surprise, surprise when our table turns up after a very long wait of 8 months our table has the same defect that store staff knew about and the table can not be assembled. This is where the fun begins - Customer Care Team, this team is well trained in the school of dodge and do nothing to put the customer at ease and or solving the problem for the faulty product they have handed over. You can not contact the Customer Care Team by phone to discuss the on going issues as yet again they are well trained in delaying tactics and radio silence to make sure you are not going to get a resolution that will cost Oz Design any time or money. We'll played guys, you are a disgrace to Australian run businesses and should be ashamed of how you conduct business. I hope your profits are not being shipped overseas.

Ordered Rolla Dining table 17/10/21 - eventually arrived June 2022. On arrival one of metal legs machined incorrectly and unable to assemble table. Put onto Customer Care! No telephone calls, email only. Sent out furniture repair person, obviously not sent pictures or advise issue. Could not fix. Was advised by other stores that have had similar problems. Surely a spare leg in a warehouse that they could supply? No - had to order a new table. After following up on multiple occasions, told by Macgregor store it was there to collect. Nothing from Customer care. Advised that I worked full time but had a Friday off but only available until 11:15am or after 3pm. Multiple emails advising couldn't provide a delivery window time and me saying that I had been mucked around long enough and that was when I was available. They then decided to tell me that they would deliver on the Saturday, once again no consultation or telephone call with me. I work until 2pm Saturday's so that wasn't going to work. Eventually I told them I wanted compensation of $400 as major failure of consumer guarantee - product cant be used for the purpose it was purchased for (which I am entitled to ask for) - so I could get the leg machined and re powder coated. It was refused. Note I am now copying in the managing director Michael Petricevic into the emails - asking for a response. Nothing. I was eventually bullied into accepting a refund of the table BUT they weren't refunding until they collected the table. Really? But funny they can collect between 9am and 11am on the Friday! So I said to them that if they can collect within a that time frame then they can deliver my table instead. It was refused. This is against consumer guarantees - when major failure the trader cant decide the remedy. Anyway complaint made to NSW OFT and then we will take them to Civil Administration Tribunal . This company is non Australian. Import items from China with absolutely no quality control checking. They rely on that 80% of the product is fine and with other 20% they don't actually care and try to do as little as possible to resolve the situation. They are bullies. Their shops are simply display stores. So BEWARE if you get a dodgy item only remedy is to take civil action against them! Oh and senior management take absolute no responsibility and refuse to respond, meaning you have to deal with the inept Customer care person.

1st. Products are Horrible!! I'm Referring to my table.
2nd. Table assembled in a hurry and very poorly. All 4 legs loose, unstable and one leg fell off.
3rd. Table is unfit for Purpose.
I have spent $2000 for the table that I CAN NOT USE!!
4th. There is no back up service. There is no warranty as promised.
5th. They will not except any responsibility. The excuses I got as followed.
A. Table made in India It's the Manufacturer fault.
B. It's the Importers fault.
C. It's the driver and assembling persons fault.
D. ECT!! ECT!! ECT!!
AVOID THIS COMPANY THEY ROBBED ME WITHOUT A GUN. HORRIBLE PLACE TO SHOP!!

The table surface is highly scratched. It was either like this when delivered, or occurred after a wipe down with a damp cotton tea towel immediately after delivery. Either way, it's a poor quality product that was either damaged before delivery or can't cope with the mildest form of cleaning. We raised the problem with Oz Design who dismissed the problem as "wear and tear".

They use an online store so they can LIE about when they are going to deliver YOUR ORDER. SHOP WITH THIS MISLEADING COMPANY AT YOUR OWN RISK.

Honestly buy it somewhere else.

We ordered 12 chairs online in October 21. One chair had a damaged seat. It was difficult to get in contact with their Customer Service Team who were tardy in their responses. I have had to consistently follow up every two weeks and it took five months for them to replace the damaged chair.

Atrocious on so many levels. First order was damaged (September 2021). I had to send numerous messages to get a reply. Replacement order was also damaged despite being inspected by a manager before delivery. Refund refused. Apparently third order to replace was going to be delayed. What a surprise. Request for refund finally given. Still waiting for refund. So far, two weeks after account information given. Do NOT give them your business.

Staff is rude and have no idea of their job and processes. An item was bought online, came out to be declared as faulty by your technician. The replacement item was supposed to be transferred to Castle Hill store and missed the run twice....(or was it deliberate to save the cost?). When vent my frustration I was told that I should speak nicely....really? After all that disgusting service. The staff is is ignoring to talk to the customers. Will never shop here again.