I ordered three pairs of shoes in size 10.5 UK and they all fit nicely. Delivery took a couple of days longer than expected as the shipment was clear of customs for a while, before the local courier c... Toon meer
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Lees wat reviewers zeggen
I've been wearing Palladium boots ever since my dad brought me a pair home from France as a teenager. Sturdy, lightweight boots but with excellent support and great grip. I don't know how many pairs... Toon meer
As a Vegan it's hard to find decent and cool looking foot wear. I've now got three pairs of Palladium Boots and they're all fantastic.. Different colours and styles for different occasions. They'... Toon meer
So the shoes didn't fit. No drama. Trying to return them and get a refund, big drama. Received the shoes end of June, and they were too small. No problem with the quality. Navigating the refund proces... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Palladiumboots
Geschreven door het bedrijf
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contactgegevens
Frankrijk
- palladiumboots.co.uk
3,9
Goed
2K reviews
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Heeft 49% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Palladiumboots
Hello,
Thank you for your feedback.
We’re sorry to hear that you were not satisfied with our returns service. However, we have not received any email from you regarding your return request.
Please feel free to get back in touch with us with more details about your situation, and we will be happy to assist you and find a suitable solution.
Kind regards,
Customer Service
Very Comfortable (and stylish) boots…
Very Comfortable (and stylish) boots .... they're not my first pair - and certainly will not be my last !!
Great quality boots, excellent service and speedy delivery .... I am a very happy repeat customer
11 februari 2026
Nice boots. Great colour.
Nice boots. Probably a bit form over function. Look great. Comfortable and supportive, with a zip that allows a tight fit around my ankle. Great colour too.
4 februari 2026
They didn’t reply to emails and didn’t…
They didn’t reply to emails and didn’t refund me after I sent my order back!
3 februari 2026
Antwoord van Palladiumboots
Hello,
We replied to your email on february 20th, if you didn't please write us here : hello@ksgb.com
Best,
Palladium team
Always well protected in the boot box
Always well protected in the boot box. Delivery is always on time. Used to wear Converse but not any more. Most comfortable footwear.
3 februari 2026
Boots are comfy and fit well
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
26 maart 2026
Review zonder uitnodiging
Don't buy from their website.
Bad communications. Their shoe sizes are wrong. I've always been a 10.5 UK, which I ordered. When they arrived, they were at least a size too big. I had to pay for delivery, then pay to return. It cost me £10, and I don't have anything to show for it. I will not be purchasing from the Palladium website again. Put me off buying their brand, full stop. Shame, as I like their boots.
29 januari 2026
Antwoord van Palladiumboots
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, especially regarding the sizing and the costs you incurred. We understand how frustrating it must be to receive a pair that doesn’t fit as expected, and then have to pay for both delivery and return without a satisfactory outcome.
Sizing can sometimes vary slightly depending on the model, but your feedback is very important and will be shared with our product team to help improve consistency and guidance.
We also regret that this experience has affected your perception of our brand, particularly as you mentioned liking our boots — this is certainly not the impression we want to leave.
If there’s anything we can do to assist you further, or if you would like help finding a better-fitting model in the future, please don’t hesitate to reach out. We’d really appreciate the opportunity to restore your confidence in us.
Kind regards,
Palladium Team
The wrong product was sent
The wrong product was sent, poor customer service about sending the correct order and cost of returning the wrong order.
29 januari 2026
Antwoord van Palladiumboots
Hello,
we replied to your email and we explained that Once you'll receive the return please come back to me so we can refund you manually the return fees and provide a coupon code.
However you didn't came back to us and you didn't follow the return process.
If you still need us please come back.
Thank you,
Palladium Team
Palladium Palla ace boots
Bought yet another pair of Palladium boots direct from company. The product is always well packaged professionally but expect to wait a week or so . As for the product , I am a repeat customer , in different styles too , as they are made to last and will endure alot of hard wear . The sizes are always spot on and so comfortable for all day use.
27 januari 2026
Positive review.
Excellent buying experience with Palladium boots. Well packaged and great delivery. Quality product.
12 januari 2026
LOVED the boots but the zip broke after…
LOVED the boots but the zip broke after I had them only 2 weeks ☹️.
Returns process straightforward but had to pay £5 to postage for a pair of broken boots.
20 januari 2026
the shoes are squeaky i sound like…
the shoes are squeaky i sound like spongebob lol!! so annoying cause i do love the style but they're just really loud it's so weird?? i'm not wearing them :-( was thinking to return and ask for a new pair incase it was just a one off thing?
20 januari 2026
Excellent customer service
I’ve had a pair of boots and a pair of trainers and they’re borne brilliant. Customer service when I had a minor issue was quick, easy and personable!
20 januari 2026
A really good pair of boots
Simple to order, great (sale) price - a really robust, comfortable pair of boots & delivered in good time.
20 januari 2026
Third pair and won't be the last.
As a Vegan it's hard to find decent and cool looking foot wear.
I've now got three pairs of Palladium Boots and they're all fantastic..
Different colours and styles for different occasions.
They're well made and very comfortable (having wide feet I go a size up)
Great value especially if you drop on a sale.
Would definitely buy again.
19 januari 2026
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