I ordered three pairs of shoes in size 10.5 UK and they all fit nicely. Delivery took a couple of days longer than expected as the shipment was clear of customs for a while, before the local courier c... Toon meer
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Lees wat reviewers zeggen
I've been wearing Palladium boots ever since my dad brought me a pair home from France as a teenager. Sturdy, lightweight boots but with excellent support and great grip. I don't know how many pairs... Toon meer
As a Vegan it's hard to find decent and cool looking foot wear. I've now got three pairs of Palladium Boots and they're all fantastic.. Different colours and styles for different occasions. They'... Toon meer
So the shoes didn't fit. No drama. Trying to return them and get a refund, big drama. Received the shoes end of June, and they were too small. No problem with the quality. Navigating the refund proces... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Palladiumboots
Geschreven door het bedrijf
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contactgegevens
Frankrijk
- palladiumboots.co.uk
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 49% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appalling delivery policy and zero customer service
I ordered boots on 7th January. On 16th January I received an email saying they had been delivered to an "outhouse" in my property. I live on a busy London street with multiple people passing by throughout the day. I certainly don't have an outhouse!
Anyway, the boots were not there when I returned home. I have emailed 3 times but received no response to date
16 januari 2026
Review zonder uitnodiging
Antwoord van Palladiumboots
Hello,
We are very sorry to hear about the delivery issue and understand how concerning this must be.
To investigate this matter properly, we will need your order number, as without it we are unable to locate your purchase in our system. Please contact us with your order details, and we will work to resolve this issue as quickly as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
Kind regards,
Customer Service Team
Terrible customer service
Terrible customer service. Ordered some boots as a birthday present in the black Friday deal - they took 3 weeks to process the order after which they told me they couldn't fulfill it. Looked online and they still had the boots but wouldn't respond to my emails and no number to call. Truly rubbish
19 december 2025
Antwoord van Palladiumboots
Hello,
We are very sorry for the negative experience you’ve had. We would like to clarify that we responded to your inquiry in December regarding your order.
Unfortunately, during the Black Friday period, high demand and stock fluctuations sometimes prevent us from fulfilling certain items, even if they appear available online. We understand this is frustrating, especially when it was meant as a birthday gift.
If you have not received our previous response or if the issue is still unresolved, please contact us again with your order number so we can review your case and assist you promptly.
Kind regards,
Customer Service Team
Lined boots come up smaller.
Had to send an item back as although bought the same size as previously they came too small. Also very annoying with shoes to have to pay for returns! Puts me off buying from here but my current boots are great!
18 december 2025
Beautiful boots
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit. Also the refund took nearly a month to be processed! Hence the 4 stars.
19 december 2025
Socks bought shrunk after one wash
Socks bought shrunk after one wash. Washed on a low wash very poor quality for price paid.
15 december 2025
Antwoord van Palladiumboots
Hello,
We are very sorry to hear about the issue with your socks. This is certainly not the experience we want our customers to have.
To help us investigate and resolve this matter, please contact us with your order number and photos showing the shrinkage. Once we receive these, we will review the situation and get back to you with a solution.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Kind regards,
Customer Service Team
Excellent quality products and…
Excellent quality products and excellent customer service. Will definitely be buying again.
12 februari 2026
Review zonder uitnodiging
My son saved for a pair of boots for…
My son saved for a pair of boots for his Dad's birthday and bought the wrong size. Was told to return the boots and get a refund instead of exchanging them. Did that and five months later no refund and fobbed off at every turn.
I bought my first pair 30 years ago and we have spent so much money and bought countless pairs over the years.
I cannot think of a worse customer service experience.
So sad that my son thought he was buying something special for his Dad only to be let down so catastrophically.
Beware folks - they dont give a damn about customers or good customer service.
23 september 2025
Review zonder uitnodiging
Antwoord van Palladiumboots
Hello,
Thank you for your message. We are very sorry for the frustration this situation has caused, especially given the special occasion.
We would like to clarify that your refund has already been processed on our side. If you have not yet received it, we kindly ask you to check with your bank or payment provider, as sometimes delays can occur in posting the funds to your account.
If the refund still does not appear, please contact us again with your order number and any relevant details, and we will investigate immediately to ensure the matter is fully resolved.
We sincerely regret the inconvenience and disappointment you and your son have experienced, and we truly appreciate your loyalty over the years.
Kind regards,
Customer Service Team
Palladium HiDare II
Definitely follow the size you wear in trainers, (sneakers). Had them 2months now and they're pretty much my go to boot for all day wear. Very comfortable, and with a decent toe box, at least for me. Will be buying Palladium again
5 december 2025
good service and arrived in good time
8 december 2025
Great Customer Service
Solved the problem quickly. Full refund. Excellent customer service.
22 januari 2026
Review zonder uitnodiging
e-commerce and customer service
e-commerce and customer service are both terrible, been shopping with them for more than a decade, they are getting worse every year
28 november 2025
Antwoord van Palladiumboots
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointment with both our e-commerce platform and customer service. We completely understand how frustrating it must be, especially after being a loyal customer for over a decade.
Please know that your experience does not reflect the standard of service we strive to provide. We take your feedback seriously, and it will be used to improve our processes and ensure a better experience for our customers going forward.
If there are any specific issues you are currently facing with an order or service, we would like to help resolve them. Please provide your order number or details, and we will do our best to assist you promptly.
Kind regards,
Customer Service Team
I’ve been a loyal customer for 15 years…
I’ve been a loyal customer for 15 years and like the boots, however the recent experience of delivery taking over a month coupled with a totally non responsive customer service spells the end of my custom. A response, note or apology would have made all the difference
29 december 2025
Review zonder uitnodiging
Antwoord van Palladiumboots
Hello,
thank you for sharing your feedback. We sincerely apologize for the disappointing experience you’ve had with your recent order. We completely understand how frustrating it must have been to wait over a month for delivery, especially coupled with a lack of response from our customer service team.
We truly value your loyalty over the past 15 years, and it is very regrettable that this situation has caused you to reconsider your relationship with us. Please know that this is not the level of service we aim to provide, and we are taking your feedback seriously to improve our processes and communication.
While we cannot change the past experience, we would like to make things right. If you are willing, please provide your order number by email, and we will ensure your concerns are addressed and investigate what went wrong with your delivery.
We are genuinely sorry for the inconvenience and the frustration caused, and we hope we can regain your trust.
Kind regards,
Customer Service Team
I made an order end of November
I made an order end of November. Had to send one pair of shoes back - paid 5 gbp for the return and the rerurn label wasnt even included into that cost, I had to print it out myself and to pay extra. Sent item back on the 23rd of December. Still didnt get money back. So almost 2 months as per now to try and send back a pair of shoes, plus 8 gbp paid on top for return and printing. I added 1 star for cs, the lady that replies me is very nice and i do understand that all those issues are not her fault.
12 januari 2026
Review zonder uitnodiging
Antwoord van Palladiumboots
Thank you for your message, and first of all, we sincerely apologize for the inconvenience you have experienced. We completely understand your frustration — having to pay extra for the return label, waiting for your refund, and the long delay is far from the smooth service we aim to provide.
Please note that once a returned item is received and processed at our warehouse, refunds are usually issued promptly. However, we see that in your case there has been an unusual delay, and we deeply regret this.
To resolve this as quickly as possible, we kindly ask you to confirm your order number by email. Once we have these, we will escalate your case immediately and ensure that your refund is processed without any further delay.
We are grateful for your understanding regarding our customer service team, and we truly appreciate your patience. Your feedback is important to us, and we will use it to improve our return process.
Kind regards,
Customer Service Team
My husband loves them
I bought these as a birthday gift for my husband. He loves them. Great fit and quality. Really stylish and easy to wear. He says they are comfortable. I love the colour and they look great with elasticated ankle trousers. Very happy with my purchase.
2 december 2025
I would give no star at all if I could
I would give no star at all if I could. I ordered a a pair of winter boots exactly a month ago on 29th November from their website. They promised a 2-3 day delivery. Unfortunately the parcel has never arrived. What is absolutely unheard that I did sent them 6 emails absolutely no response at all! I have no boots, no money disgraceful company along with Evri who they use as a delivery company! DO NOT ORDER FROM THEM!
29 december 2025
Review zonder uitnodiging
No customer service and no refund
Unfortunately another company that acknowledges your return has been received but don’t send the actual refund. Been waiting 3 weeks since receiving their email. Have chased multiple times but no response. I would say very poor customer service but there would have to be some level of customer service to give it a poor rating. It’s actually non-existent. Good quality shoes but given this experience will not be buying from them again. Very disappointing that there’s such contempt for customers.
5 december 2025
Review zonder uitnodiging
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