PH Jones Reviews 

Very professional and reliable. I was kept informed at every stage.I would definitely recommend .

This service is shocking, ment to have a gas check this morning between 8 and 1 got a text to say driver on route at 9.38,then driver phoned at 12 to say he was twenty minutes away , then at 1 still no show so phoned him to see how long said was five minutes away stuck in traffic so I asked where he was coming from so he said wigan then I said this is disgusting and I was going to put a formal complaint in so he said he was not coming because I was aggressive, I would not mind waiting but the boiler is in my sons room and he works nights and was waiting to go to bed

Really happy with our solar and battery system installed by PH Jones and Novus Energy. The whole process was super easy from start to finish.

Waited in most the day for an engineer to service my boiler for the engineer for then not to turn off the service due reminder. I rang phjones to inform them of this and was told I needed to contact my landlord to raise a repair. Absolute joke of a company.

Childish cruel, very wicked, little men heading straight for Hell.

Gas safety check up from midlands heart should be taking place on 15.06, no one show up to get another letter for gas safety check with info “u wasn’t at home”. Every year same story… I even don’t bother anymore 🥸 rubbish

I feel sorry for the poor northern lady who has to answer the phone. Obviously the manager isn't available as he's on a training course 😂 lack of engineers given too many jobs a day which are simply not able to do. Best one was the original engineer signing the boiler off then another turns up and wonders why the flume is at a dangerous angle. Awful, standard, no staff shit operation

Very polite lady carly thank u

One star is way to much for this absolutely shambolic company. Demand that we be in so they can do there part, 2 appointments (so called classed as urgent) due to having young children, 2 days booked off work...expressed my dissatisfaction after the first non appointment to be guaranteed a time slot the following day for no one to show up. 6 days now without a cooker!!!!!!!!! GET IT SORTED PHJONES, joke of a so called business

On the first two occasions noone turned up and I had to call them and get rescheduled because no engineer turned up and the 3rd appointment when an engineer did turn up handed me a yellow forced access letter for refusing access when I'd wasted two days already waiting in for no reason absolutely shocking

I had an appointment booked last week, 8 to 12, which was already annoying since I literally can't sleep at night and I'm a full time carer for my nan. I sleep when she has a nap in the morning, which is about 3 hours. Because of these people, I couldn't do that. I sat in the living room from 7am waiting for them, fighting to stay awake. 4 and a half hours later at 1130, my nan gets a text message saying they rebooted the appointment. No reason, no apology nothing. Now today it's 12 to 5. If they don't turn up this time, I'm gonna be annoyed.

I was meant to have a new heater installed on the 6/5. By ph jones. Firstly the guy called in sick so they rearranged it for 12/5. The workmen turned up but the radiator didn’t. They said it should have been delivered separately on the 6/5. Currently waiting for another rearranged appointment. Also called my local council as is a council flat and they are chasing up.

PHJONES said they had completed work on my appartment on the 7 th & 8 th of May 2026 , they didnt even come to my appartment,but have said the work was completely,very rude lady on the phone I couldn't believe her attitude, the council have been informed & doing there best to resolve this , 2 separate workmen have said they completely the job , how dare they , one on the 7th &one on the 8th ,so both are clearly lying am disgusted by PHJONES

Oh jones is the it’s the worst company to be employed by once of Council I am a tenant with a looked after child of three years old and my mother lives in the property with me who is 73. I complain to them this evening explaining that I haven’t had any heating for the past few days it is now far too cold for my looked after Child to be without heating I asked them to bring some heaters round and they said they would. I have been waiting now for over four hours. I have called them three times and on my third phone call they tell me that the manager has said that they must not send any heaters till in the morning. . The person that took the call on the further occasion was very patronising and did not care that I had no heating that I have a looked after Child here with no heating and an elderly person here with no heating.. they should not be in charge or getting contracts through Wandsworth council as they have no empathy or no understanding and no consideration to what ones of Council tenants are going through. The person on my last phone call to Ph Jones literally laughed at me when I said that I’ve been waiting for the last four hours for these heaters to be delivered and did not care.. I will be raising a formal complaint as this is illegal

Anne Marie was really helpful re arranging my appointment to get it booked for a day that works well for me, never had any issues using the online chat, brilliant service.

The person I spoke to was very understanding and sorted everything out for me. He went above and beyond to help me out with the dates I wasn’t able to make and made sure everything was sorted for me. Can’t thank him enough !

This is the second time I had my heater serviced and they turn the water heater on full power I scolded myself. And had to go to hospital for burns. This is a disgrace why do they do that!!!

Very good customer service from anushika .really helpful