PH Jones Reviews 

called them out on Sunday 14th December 2025 . They sent the first plumber as the boiler had a E1 error. He said it needed a new heat exchanger fitted ordered one and told me it would be Wednesday the 17th Dec for the fitting of the new part and restored my boiler and removed the E1 error he was here around 10 minutes .Monday the 15th December the boiler had been making noises throughout Sunday these noises continued throughout Monday. Around 5 pm we returned home to see the living room ceiling damp as water had come through the ceiling down the wall and also in the hallway. Upon checking the boiler the towels and bedding stored in there were completely drenched with the water we then called P.H Jones again to then receive a second visit from a bearded plumber who told me the first plumber should of drained it down saying this was inevitable. He then said the initial repair job would take around a hour to fit as its a doddle of a job and hopefully he would be the one too fit it on the 17th Dec. He then left me a fan heater and said he had three more visits that Monday evening he left at 6pm . So no hot water heating until the 17th Dec!!! . Tuesday the 16 Dec i rang p.h. Jones number to initially report the situation with their pathetic incompetence and damage caused just before Christmas too . The time was 10am Tuesday morning she took my frustration and I wanted to know if it could be done Tuesday as the Monday plumber told me the parts supplier p.h.jones use is better that amazon delvery network with on average a 6 hour turnaround with parts . The receptionist told me she would look into my complaint and ring me back in half an hour . The call never occurred just left bemused and shocked at the dire lack of customer care and professionalism that was clearly lacking . Another day with a messed up living room hallway no heating hot water . Wednesday the 17th December I had lost hope to be fair my living room looks terrible hallway also with signs of water damage just really damm annoyed. I then get a call around 10.38 am from another plumber who was here to replace the heat exchanger so all good it seems!!!! . He apparently had had a puncture and was running late then normally would not do this actual job as he works for himself and would just replace the whole boiler and added this job would cost me around 800 pounds but luckily im in a council property. He then did nothing but moan complain for over two hours told me to not smoke in my own home as he hated it which I was shocked to say the least !! Then asked me had I any ladders as his were too big and involved another trip to his van . At this point I could not believe his attitude and luckily i had a two step ladder which I had to get from my garden shed and bring it upstairs to him . The way he was handling the boiler I thought he was going to rip it out as he could not tighten a nut as the washer kept coming out repeatedly saying he had not done one of these for a long time . The moaning increased and he then asked me to hold his light save him going to his van for his headlamp and to keep it on the area he was trying to work on so I was watching and keept the area lit up . This went on for 20 minutes then he was pulling another copper pipes were being pulled out around the heat exchanger this went on for a good hour . Then this other guy came to check the gas meter and kitchen thermostat he then watched this plumber he was here for around a hour in which time he ordered more parts around dinnertime or just after . I was then asked to bring a mop bucket up as more water was below the boiler which I had placed a large plastic square box but the water had missed it so I gave the plumber some towels . The second guy then told me he was going to speak to the manager as three call outs was not great . Then the first plumber seemed to state he only worked a three day week and clearly didn't want to return either Thursday the 18th or Friday the 19th which would of be the fourth visit .It seems like the way he initially handled the boiler may have caused the leak to continue after fitting the new heat exchanger ive had boiler repairs over the years but never ever had to be assisting with ladders and holding lamps because they were fed up running behind having a bad day His words in my 17 years of living here!!! . The date is now the 18th December 2025 12.14pm still no contact from p.h Jones as the parts were ordered 24 hours earlier on the 17th Dec. I was told by the second plumber who stated they get the parts same day around six hours .. This company are clearly not fit to do any work on behalf of the council .IT is a pity I cannot give zero star rating this is a absolute disrespectful unprofessional
Update 18th December Samuel informs me one new part is faulty and fits the new parts then says there is still a leak a washer is missing previous plumber has not put back on and needs to order a new one still not fixed this is ridiculous

PH Jones behalf Midlands Heart. I got annual check my boiler but went missed appointment in morning 8:40am 10th Dec 2025 he went straight to post missed card without doorbell to vibration & flash lights, I was asleep in morning didn't feel vibration wake up because he didn't pressed doorbell could knock on door but I'm deaf can't hear knock door. I got letter & missed card bloody call number no email & no text message not good for deaf people.
What a lazy company missed card post with no new appointment date & didn't tick on box for new appointment. Next time I will setup CCTV easily caught.
Annual check boiler they many brown worker not seen any white worker, likely unqualified immigrant come from illegal migrants how getting jobs

Engineer from PHJones (Ayr) Scott was brilliant! we had a prblem with our heating boiler and he fixed it pronto. explaining what went wrong and why it went wrong and remedied the problem by charging the expansion vessel which was losing water and pressure. Scott also checked our radiators were working properly as well as explaining why one was heating more than the other. he also replaced the front panel which was broken before the incident.
Scott was the perfect gentleman what a man!

David & Eleanor Currie

Terrible company. Aggressive call handler that should not be dealing with the public. It’s frightening this company do not know what they are doing. Any excuse to get out of completing a job.

At this moment in time 1 start is too high. Poor communications, not returning calls, when promised, told engineers will come and then don't turn up. Eventually engineers do turn up x 2 x 2 different days and do the same task, check, order parts and then don't turn up to fit as promised. 9 days now without heating or hot water and now they say they cant give us a date when we are coming to fix a very common issue.

rude obnoxious workers .they sent an auditor round to my home before electrician done his work even though the auditor was there to audit electricians work . auditor went through rooms including bedroom without permission filming not photographing. He than barged into room i told him i have a poorly wife and dog he didn't listen. When the electrician finally arrived he went straight to electric box and turned of the power without asking if i had anything important that i need to shut down .at the time i was doing online banking luckily it didn't transact also messed up my security system and when i said can you please just do what you need to do and go as they upset my vulnerable wife as they left one called me a retard.avoid this company if you can ,i cant they have another appointment to come t mine next week i will be having cameras on them every second they cross the threshold of my front door .i do not trust this company or anyone who works for them especially after reading some reviews here.my local council needs to re think this dodgy company's contract with them

My housing association had a contract with these…. No hot water so called out emergency last Wednesday, came Friday fitted part but found something else, said Monday no show, then arranged today 12-5 rang me at 3pm to cancel job…. Took time off work losing money…. Bullshitters and shit company … now waiting for manager to ring me…. Thanks phjones… totally useless!!!

Booked in for a service, given a time slot of 12-5pm. No one turned up so i called and was told he went home sick and no one bothered to tell me. My hot water stopped working so had an emergency call out, didn’t turn up friday even though i have a baby and a toddler. turned up saturday and said he can’t fix it as he didn’t have the part so they would contact me.. monday came so i rang to ask what was going on and they booked me in for the wednesday. i rang wednesday and asked if he would definitely be turning up to fix the boiler was told he would between 12-5pm. 4:50pm… no one here and no contact, rang and told he’s not coming today!!!! absolute joke of a company!!

My boiler has been going into reset mode on an almost daily basis for weeks now. The people on the phone are very good. The same person (I refuse to call him an engineer) visited twice in the same week and refused to believe there was an issue, as the boiler worked for him only to breakdown again later the same day. On the second visit again he refused to check the boiler over despite video evidence of it breaking down several times. I'm not sure if they are a cowboy outfit as two had visited weeks before and replaced a pump. As I am writing this now I have no heating or hot water and I really have no idea if anything is going to be done about it.

its now been nearly 1 and a half months since ph jones broke my gas boiler and left me with no heating or hot water through sending an unqualified immigrant to service it. they was ment to send someone out 2 days after it got broken by said unqualified immigrant no one turned up the i got a letter saying someone was coming to fix the boiler on the 16th of november no one turned up so i now am looking for a lawyer to take them to court. do not let ph jones into your house to service your boiler they will break it.

Totally ruined my holiday !!!! After coming out to fix a broken boiler nearly 2 weeks ago to find out I needed a new one, the engineer booked a date to replace it there and then. Luckily I had a 2 week holiday booked as replacement had a 2 week lead time. Phone today ( while on holiday) to check date still live, was told yes. Then a couple of hrs later got a call to say oops, no survey done. Now can't do survey til 2 days before date to replace?? As pensioners in poor health and in warden controlled accommodation with no heating and hot water already going home to freezing temperatures, it looks like we have to fight a customer service issue as the issue regarding a survey could have been picked up last week. Giving PH Jones enough time to raise a po number, order the parts and get them delivered in time for installation. Looks like a call to the press is going to be necessary.

Engineer failed to attend a gas service, I had re-booked for a afternoon appointment, I was informed a engineer would attend from 1 till 6 pm today , I prepared the work area for this by moving shelving from the boiler cupboard and taking all bedding and towels away leaving my flat cluttered by this , not only did he not attend but not even a phone call or text to say not coming.

PH jones work on behalf of Wiltshire Council. This company is a shambles. This company is ment to provide yearly servicing in boilers for my air source heat pump and are ment to repair them also. This company for my last service didn't have anyone qualified employed to service an air source heat pump. So because of this I received threatening letters from Wiltshire council to say my ASHP needed a service and because it wasn't done I was in breach of my tenancy agreement. PH Jones also makes appointments but don't turn up and don't contact you or today's appointment between 8am and 5pm I get a phone call at 12 to say that have to reschedule because the engineer that is coming won't be able to fix the fault and needs the lead engineer to attend. I had moved everything around to be here for this appointment and then they say they can't attend until the following day. Very unprofessional! Stay clear of this company don't e waste your time!!!!

Terrible service. Rude and inconsiderate.

In the 7 years I've lived in this property and had the misfortune of PHJones being my maintainance company through the council, I have only met one engineer who is actually any good. The rest of them are useless, half doing a job so they can get their day finished early, but actually the issue returns within days if not hours. I have in recent years had an engineer park his van up the road, and push a card through my door saying I didn't answer, when I looked on cctv he hadn't even knocked! I rang them as this meant I was left with no hot water or heating in the middle of winter on a friday afternoon, so I rang and explained and they were not interested that their employee hadn't even attempted to do the job, refused to send him back and simply made another appointment, with no apology or explanation. They have no respect for council tenants and think we have all the time in the world to wait around for them to then not complete the job.
Last week I had 2 engineers sent to fix a leaky radiator, after fiddling with it briefly I was told "that should be okay now", well guess what.. it's leaking worse than it was before the muppet show came and messed with it.
In conclusion I can say with certainty that PHJones are the worst company I have ever had to deal with, and no matter how polite and personable the engineers are, they ruin that with their recurring incompetence and the company's overall inability to be professional, especially when dealing with vulnerable people.

Customer service is bad, wouldn't tell me a rough time of arrival, I said ok, but will it be before 5pm, and he said that it could be in night. My kids go to bed after 7pm, and I don't want a random person in their bedroom, because the boiler is located there .

During a routine service by our local authority landlord, the engineers condemned our boiler and immediately disconnected it. As a result we had no heating or hot running water. After 4 weeks of calls and various visits it was agreed that, in order to hurry along the process, the work would be subbed out to PH Jones.

We were dubious about this as we'd never heard of the company and obviously checked the reviews but due to husbands disability we needed heating on due to change in weather.

We agreed on a date of 1st October for the work to be done.

Around 0730 engineers arrived and immediately checked over house and requirements (as only the survey of works had been done by Council and they were working to their instructions). After a couple more cupboards were emptied, the work began.

My housebound husband was in house all day and works were methodically done room by room. The two engineers were courteous, professional and kept him informed of their progress. They done all they could to minimise damage to laminate flooring (we had been advised initially that at least 25% of laminate would be lifted and not reinstated).

The works were completed by 6pm and all areas thoroughly tested and waste cleared/removed on departure.

24hours later we are enjoying having heating and hot running water after 5 long weeks without. As a result we highly recommend this company for any heating works.

I recently had my boiler replaced by British Gas in Cardiff, and they sent Shaun Lee from PH Jones to do the job. He was absolutely brilliant! Despite some initial challenges caused by my previous boiler being installed incorrectly, Shaun handled everything with great care and attention to detail. He had to move pipes, drill, go under the floorboards, and even work up on the roof — but he tackled it all with professionalism and precision.

He worked long hours (until 6.30-7pm) over two days to make sure everything was sorted, leaving the place spotless, and ensuring we had heating and hot water before he left. I was especially impressed knowing he had to travel quite a distance from outside Swansea each day, yet his attitude was always positive and polite.

Shaun is a hardworking, trustworthy engineer, and I truly hope he goes far in his career — he definitely deserves it! Thank you!

Went onto the website and done an online chat with someone named Diane i asked her to change the date of an appointment she took my details and was not responding for a while and i asked to let me know about any changes. She then left the chat which i was not happy about then had to go through everything again with another person whom actually got it sorted for me.

Agent connor was great help 👍