PH Jones Reviews 

Best news i'v heard all day this laughable bunch have had their contract cancelled from the local housing authority.

As an aside I spoke to a British Gas engineer recently and he described them as "boys".

Btw my 80 year old mums fire still has not been replaced 18 months after their boy entered, not that we are bothered with PH Jones, life's to short.

Great workers told all I need to know about new fittings! Helens fab made me feel very comfortable! Helen martin dave eddy George. Wigan area😀 thankyou very much guys!

Another wasted day waiting in for an engineer to commit to the company's (bold red) inspection appointment schedual. No customer service skils not even a courtesy call from PH Jones to inform that the engineer would not be attending. Great thanks!

Awful company
They lie every time
My boiler still does not work properly
They wired it up wrong
Then now when ever i put the hot water on the heating comes on.
They said they came at mine at 3.20 ish and at 3.58 when called to see where they was apparently they were 10 mins away yesterday and still waiting.

PH Jones u have alot to answer to after recently installing a combi boiler with 9 rads in my property. U failed miserably from start to finish on every count and u will never enter my home again not even to service the boiler. Every promise the Surveyor made to me was broken even after 5 conversations and your assurance that these rads would b indeed bigger than the old rads to cover my newly decorated home they were not leaving my home looking like a squat. And if u had used adequate dustsheets my carpets would not have been blackened when taking off the new rads leaving me with no alternative but to purchase rugs. U knew full well all my concerns before this installation and all them concerns have been and were ignored. I am going to pursue this and u will compensate me to my satisfaction to damage caused. If u think u can carry on ignoring me on this matter u r very much mistaken. What an absolute disgrace and how very disrespectful to me and my home u have been.

Was polite and very happy with the work they did thank you Leigh/Wigan area

21 months with no functioning heating and hot water system. Five years since the whole system was condemned.

They don't answer emails and they don't answer the phone.

Arrived bang on 8 o'clock to fit the boiler showed id before entering property, very well mannered and polite showed me how to work the thermostat after he was finished, cleaned up after themselves

(Wigan)

Really friendly and polite , well mannered was early arriving and cleaned up after himself.

Did good job all tidy am well happy

David.wigan

The engineer
Gave a through service to my boiler and was very friendly

The customer service is very poor.The engineers are super.

Very polite and efficient, installed a new boiler for us, they were here at bang on 8am and had it done within 4 hours, they checked everything was up and running properly and even checked the fire alarms before leaving :)

**Wigan**

Very efficient. No mess.

i had a team of 3 operatives working in my house for 4 days .they were prompt in arriving each day , all 3 operatives were clean. tidy workmen. work involved installing a replacement heat source pump & all the copper pipework. result is my wife & I are very pleased with the workforce & the finished completed job,
also they were all very pleasant & curteous

Very bad Communication within the company, expects you to work around them. Sends engineers out to the appointment you cancel. But then doesn’t give you the date you actually changed it for.
Gives the engineers wasted trips.
Engineers are faultless id like to add never had a problem always professional and brilliant.

A couple of weeks ago our boiler broke down. A guy came the next day looking to fix the part. It has now been 4 weeks and the boiler still isn't fixed. The customer service agents are rude and blatently lie telling us they're coming today and they never turn up. The engineers have poor communication skills and leave a mess after they finish. On top of everything I've just said, I told them I have a volnerable adult in the house and need the boiler working ASAP, it didn't change a thing. This has to be the worst company I have ever come across. If you have the option NEVER use these people

Always helpful.....prompt with appts and rebooking if necessary.
Tidy, friendly workmen

I made a phone call yesterday about solar panels julie I spoke to was very helpful she made phone calls to different people and got back to me the next day very professional thank you so much