PH Jones Reviews 

I have no heating or water.
This company is probably the worst,
i have been given a 2 hour emergency call out 6 times today by ther call centre, no one has come, it is so cold.
Awful service.
5 negative stars here

Great response called today 8.01.2025
Within an hour Lily turned up,issue sorted . Thanks.

Excellent customer service. Easy to contact.

If I could give 0 stars I would after a saga of no heating or hot water for over a week in winter ph jones have been a mixture of poor communication and engineers that don’t seem to know what they are doing from parts not turning up then ordering the wrong parts it’s been a complete joke and would never want to use them again .

Today Ph Jones sent out a worker that knows what he was doing he was excellent he listened to the customer and he soon realised what the problem was in my home unlike the previous 3 men that had visited my home, today I struck lucky and they sent a good man that did a great job.and knew what needed doing, I've slated this company for sending idiots to my home this workman today was excellent it's a pity that all their workers are not as good as him, if phjones had any sense they would give him a Christmas bonus

Was very happy with the quick reply from mohammod, He was very helpful and understood that I don’t finish work until 1pm, 😁

Let down 4 times regarding an important part that needs changing on my boiler. Can’t be that important can it?

I recently had a gas service . Despite explaining I use the boost button the engineer left it on settings . So it was on when I was out or early morning. My neighbour reset it. I have an appointment on Wednesday which I need to cancel. No choice but to wait on the phone to be connected.

Absolute scumbags left me with no heating or hot water for 8 days so far ! Actually lied to me to when I would would have my new boiler!!!!

Worst company I’ve had the misfortune to work with, office of untrained people who know nothing about gas but want dictate working day, unprofessional, bullying and victimising immature girls who work in the offices, use inappropriate behaviour when speaking to some men but try hide behind we are just being friendly and then go in a mood when called out and asked to stop and to be professional, they will then go out their way to make work difficult. Pay is shocking,can’t get parts ordered either, turning up to jobs with no cp12 pads or blanking discs. Trying to contact office with issues and no one answers but you can see how many people have read the message but can’t be bothered to respond, turning up to customer services and customer has no idea of service happening, office not sending letters out or say they have left messages but no phone number on job so office must be telepathic, office book jobs where and when they want a month in advance but the customers never receive the letter!!! Royal Mail are certainly not that bad so more than likely no call or letter sent.

I recently had to have the hot water cylinder tank replaced in my home. The engineer, Mark, was very polite, respectful and professional. He did a first class job and had the system up and running smoothly again in next to no time. The whole system is now working a lot better than it did before.
My landlord, Midland Heart housing, use PH Jones as their gas servicing company and I am very glad that they do.
Speaking from personal experience PH Jones are head and shoulders above the previous gas servicing company.
The service provided is top quality and the communication is very good too.
I feel in very safe hands with PH Jones and I just want to say a BIG THANK YOU for the service provided.

Had a gas safety check on 08/10 no problems what so ever what I do not understand is why I have received 24 yes 24 letters since then stating I have a gas check due in 08/10 I’ve emailed to advise them and yet they are still arriving 9 delivered today PLEASE stop with the letters

Quick easy and got exactly what i needed.

In October last year you installed a new combi boiler and flue - the flue was leaning the day you installed it and you still haven't rectified it despite countless phone calls. I don't hold out much hope here given the number angry reviews that have been posted.

An engineer call " Miroslaw " is a donkey .Absolutely rude disrespectful and arogent. Company like pj Jones big name.Why employ donkeys.

Boiler service done but leaving us without hot water for next 3 days. Not happy but not much I can do.

Yearly gas service taken place now no heating because the guy broke the pump nothing wrong with it until he messed

Just want to thank you for a fantastic job at my home last week what a team!

Lynda Cook

😡 If I could leave a 0 star I would 😡

Absolutely shocking customer service, I reported a leak and was told it would be classed as an emergency and they would be here in 4 hours. After numerous calls and 8 hours later the engineer finally turned up. Customer service just lied and fobbed me off. Communication skills from the reps is extremely poor. I’ve raised this issue before but their communication skills have NOT gotten any better.

However the engineer who attended my property was polite, knowledgable and honest,

I would not recommend PH Jones

Fantastic service , fast and efficient service