PH Jones Reviews 

Absolutely disgusting customer service. Threatening and harassing my mother who is currently in hospital saying they’re going to force entry although she had rearranged the appointment.
They are rude, they have no quality of customer service and quite frankly, they’re absolutely unprofessional.
We had trouble with them last year but continuously threatening to force entry when we have an appointment booked is disgusting. Constantly phoning and threatening, this is the worst company that Brighton and hive council have contracted. Absolutely avoid if you can.

Listen to your clients you need retraining in customer service the engineers get it in neck for your failure to respond to customers need

Would give 0 stars if I could. Failed to turn up to 5 appointments on the run to fix a leaking pipe booked in through my landlord. Not once did they notify me that they wouldn't be attending the appointments. Sick of taking time off work and loosing pay for them not to bother turning up and making crappy excuses for not coming.

Had to change appointment due to illness in the home - Jack was very helpful - I used an online webchat.

Brilliant Caring Company. As council tenants we had them for 12 years.
Thier Emergency Care was within 2-3 hours 24/7. Cured 99% of problems straight away. VERY GOOD POLITE ENGINEERS.

We now have "RENUVO" Terrible service, arrogant,
SET LOW STANDARDS & FAIL TO ACHIEVE THEM.

Wigan area surveyors,where polite and helpful and the 3 contractors that carried out the work where punctual,friendly and organised.
I think the surveyors where called Helen and George and the contractors where Shane,eddie and Dave.
Great job all round

Fourth time I have taken time off work for annual gas inspection. First time, they said they came and we refused access. Reality, appointment cancelled due to family illness. Second time called to say no one coming today. Third time they sent an engineer not qualified to inspect. Fourth time, a "no show". Heavy handed letters sent in between making accusations of breaking contract. The incompetent MD deserves to be sacked. A team is only as good as it leader. Get your act together please and show some respect to your customers.

they don't respect other people's time. I have already received a letter with the date of the visit twice and the information was also confirmed by text message. I take the day off especially for this day and it turns out that no one comes. I call them and it turns out that no one will come. This is the second time in a month and I am extremely angry at the way they treat customers.

Disgusting, after again canceling the 1st appointment, disregarded me canceling the second appointment due to hospital appointment, getting a red letter from them explaining how it is against the law to prevent them from entering the property, and finally after inspection we get a report of a poor unnamed cooker and pipes not painted but still passed.
We have a brand new belling cooker what the engineer did not check.

Get rid of them Dudley council,
Just because they are the lowest bidder doesn't make them the best.
Dudley council will get the same message.

New boiler fitted on Wednesday explains everything to me.Grant the gas fitter put carpet protector all through area were he was working, very respectful and polite as were the other trades poeple. All done in a day they tidied everything up left no mess .Great set of men.Helen also popped in to check everything was OK.Great job thank you.

They made arrangements to fit a new boiler starting at 8am today, engineer (Ste) was parked on my front for 07-40, only knocked at specified time, showed his work ID and introduced himself, did relevant checks and put protection down on my carpets before starting, very polite, and explained everything, also had various other trades in today, another Ste, Shane, and the lovely Helen who I originally arranged all this with popped in to check everything was going ok, all done and dusted for 11-45, rubbish removed off my driveway, no complaint off me only praise, thank you to you all

Excellent from start to finish, explained what was happening
Very polite and respectful

The company is charging Dudley council (the taxpayer) to do smoke alarm testing, which comprises of them looking at the expiry date of the alarms and then doing a comprehensive test of pushing the test button. Then, after spending all of four minutes doing this go back to their van for twenty+ minutes before going to there next victim. What a waste of money! It's no wonder Dudley council are in financial difficulties at the moment. P.H Jones are made aware there are is no gas supply at the premises and the smoke alarm should ONLY be tested on installation according to the .Gov website.

Booked me for the 25/1/24 no where on the useless txt does it say all day, a time would be nice, left with no heating or hot water and i got 2 disabled kids.
Phoned up and got attitude off the lady. I've just had a safety check as well and one radiator in my daughters room is not working, filling screw is leaking so its constantly losing pressure and the 155 code was ignored and the problem is right in-front of the worker as the temp senor is leaking.

These workers as not trained and only plug in and check reading and air check, nothing else.

Positive interaction with Agent Victoria.

No star.. Wolverhampton WV6 area; they book me for boiler check January 22, 2024. 12-5pm. And at the last hour the engineer call me that he can't make it. Yes, I've waited for almost 4 hours, cancelling my appointments on that day. And called me to rebook . This is not the first time happened. I don't mind to be cancelled,but cancel me beforehand my be appropriate.

I received a letter saying that they were coming round to do an annual check. I rang up and said that it wasn’t convenient that day. The customer service said they would come that day anyway and arrange another day and I would have to be in. I said I’d ring them again when I could arrange a day off work as I work full-time . She told me that’s not how it works that they will arrange a day. Your customer service is absolutely terrible just because I live in a council house does it mean that I sit around all day waiting for you?

Very polite workmen. Treated property with respect. Told us everything they were going to do. Alan, Grant. Helen and Stey were all very lovely people. They are assets to the company Would highly recommend using this company. Sue Wigan

Seriously !!! Brighton & Hove council have taken out a contract with these unreliable time wasters -

Twice we have awaited in for this company ALL DAY total no show. How many times will this happen for a gas safety check?

Tomorrow they are due yet again, they have phone numbers to ring both my son & I .. lets see if we are 3rd time lucky...
Totally at their mercy because we have zero say in who is contracted to do any work within a council property.
The last company was great, reliable and always kept appointments.

I had the pleasure of meeting the gas engineer, Ashley today, to fix my boiler, as I was getting no hot water or heating. In the past 30 days, I have had 4 callouts to rectify this problem. Someone would look at it, tell me what the problem was,(which was I have a pipe leaking in the property, but not actually look for leak), they would restart the boiler, but not check where the leak was coming from. So the same thing would happen again. Ashley showed me what to do to make my hot water and heating come back on and also found the leak in the children's bedroom, he tighten up the pipe. Thank you Ph Jones for sending him. he is polite, friendly and well mannered. He is an asset to PH Jones!