Poetryfashion Reviews 

Ich habe für meine Tochter eine Jacke bestellt, sie kam pünktlich zum Geburtstag, war aber leider etwas zu groß. Meine Tochter hat sie zurückgesandt und innerhalb weniger Tage hatte ich das Geld zurück. Super zuverlässige transparente Bearbeitung!

So disappointed in the (pricey) clothing I have purchased from this company. Two pieces looked great on the models, but seemed oversized and really frumpy when I got them. I've also come to the conclusion that (some?) organic cotton or hemp mixes can't handle everyday life. I purchased one shirt from Poetry that I wore only once and had to pack it for a move. When I unpacked it, the color/dye on the back of the shirt had worn off! The shirt is ruined. I've had issues with deoderant (clear) sucking the color right out of these organic cotton tops and dresses. I'm done.

Should have read the other reviews first!
I ordered 3 items from Poetry in June, including the same trouser in size 10, but two different colours and leg lengths. One came exactly as described, the other pair were at least 2 sizes larger, with a waist over 80 cm wider, despite being the same UK size. I wasn't entirely surprised, as after ordering I'd read reviews about Poetry. I sent the mis-sized pair back and received a refund.
The reason for this later review relates to another issue flagged up by Poetry customers. I ticked all the boxes on their website to stop being mailed with marketing material, but since my order with them I have been inundated with catalogues from Poetry and a load of other companies I've never used. As I rarely order clothes online, this company are the only possible source.
I thought this sort of information sharing was now illegal. As Poetry seem to completely ignore customers who tick the 'no marketing/third parties' boxes, it is clear they can't be trusted to trade considerately or responsibly, and I can't recommend them.

Recieved my order this morning. I love this company. There clothers are gorgeous. So pleased with my goods. Thank you

Ich habe Poetry vor einem Jahr entdeckt und kaufe seither fasst ausschließlich dort. Ich liebe den femininen Stil, die hochwertigen natürlichen Materialien und die Farbpalette. Der Fokus liegt auf Freizeit und Casual mit Stil.
Die Preise sind angemessen. Bestellung und Versand sind unkompliziert. Rückfragen und Rücksendungen waren bislang nicht erforderlich.

Fairly poor quality for the price. My trousers fell apart after 2 weeks. Will not be buying again from this company.

Good quality clothes.
Fit is sometimes a bit erratic - some styles come up big and others small. I bought a few things from them- some work wonderfully for me but others- although they were beautiful - looked awful on me (but I shouldn't expect to turn into the model in the catalogue just by putting them on). I found the returns process very simple and they even sent me an extra returns label by post when I requested one. Understand some of the comments here about a lot of stock being made in China but the quality is good and their customer service was absolutely excellent. They could probably strengthen their ethics policy (you can read it on the website)

I have shopped at Poetry for a few years. My experience has been very positive; their central customer service team are excellent and always 'go that extra mile ' to help. The on-line service is easy because of the way everything is packaged in a slim cardboard box, which makes returns easy.
In addition, the system of being able to make an appointment instore and have the clothes you want to try on ready when you arrive, in the correct sizes, is fantastic. I travel to the Chelsea shop and the staff are lovely - consistently welcoming and helpful without any pressure.
....and i love most of the clothes, design and colourways, and the quality.
Thank you! Jayne

Items are good quality and customer service okay but like another of the reviewers I found I suddenly started getting catalogues from other companies I'd never had any contact with. Definitely coming via Poetry as I had used a specific nickname on my order. I won't order from them on that basis alone.

I ordered so many items from this company but unless you have super model proportions, forget it. I sent back my usual size 10 trousers for 8, and although the waist fit the crotch was half way to my knees, the fabrics are gorgeous , and the styles are lovely, just the type of thing I’d go for but the sizing is just rediculous, not just big but out of proportion, such a shame, maybe do a petite range, then us normal folk can get a look in

I was about to click on the pay button and spend £600.00 When i thought i had better check with trust pilot first, and so glad I did. I must say I was rather shocked at the reviews but also relieved. I decided not to shop with this company as I trust Trustpilot's reviews 100%. Sorry Poetry, I have to trust the bad reviews. I have recently visited your store and liked what i saw but didn't purchase.

I’ve only recently starting buying from this company - a couple of linen tops and a pair of trousers. They seem to be of good quality and I like the style and the natural fibres. The clothes do seem to run big and based on helpful customer reviews I sized down from my usual 10 to an 8 which worked well.

I’ve only given 3 stars because I didn’t appreciate the fact the garments are made in China which is a big put off for me and I won’t order again in future because of this. Also, although the packaging is(unnecessarily?)impressive I’d rather have been offered free postage and packing for an order over a certain amount.

I have twice ordered several items of knitwear, shirts, trousers, dresses and footwear online. I’ve changed my style since finding Poetry clothing. I love the colour palettes, the softness of the natural fibres on my skin, how I can mix and match different pieces together and the quality of the fabrics. I genuinely look forward and feel happier getting dressed in Poetry clothing. It’s reassuring that everything is made from natural fibres and will last a long time. Thank you

I ordered one thing from them using guest checkout, then a few weeks later I started to receive their catalogues in the post. From them and their sister brands as well! Excuse me, when did I agree to having your marketing pap posted to my home address? What an incredibly stupid marketing strategy. The item of clothing was H&M quality and not at all worth the price. It's probably made in the same sweatshop in SE Asia.

I bought a coat from Poetry Fashion.
The item is very well made. I received good advice on the phone and by email, regarding the order and the size. The item was well packed and quickly delivered. My experience is positive.
Though, be aware that their sizes are big. I have been advised to take a size 8 instead of a size 10 and it was a good advice.

I bought a number of dresses from this company for the first time over the summer. I wore one of them twice and then found there to be fraying on the stitching at the waist and around a number of the buttonholes. Having paid almost £80 for the item I was not happy with the quality and returned it, only to be told there was "no fraying" and the dress was returned to me before I had a chance to reply. I am shocked at the poor customer service provided, the implication that I had imagined or invented the fault but above all the very poor quality of the manufacturing. These clothes are poorly made and I suspect a huge profit margin is generated by each item.

Bought the pale denim hemp jeans this summer and must say I like them probably more than any more jeans I own (or have owned), love the colour, fit and comfort.

Received catalogue with my apparent account no. despite never having purchased from them or having heard of them. Very annoyed and uncomfortable with this.

I received a catalogue from this company despite never having heard of them. The clothes look good: nice quality, my kind of style but on reading the reviews on here I'll give them a miss.

Not spending £300 + for a coat made in China!

I have purchased clothing from Poetry for a number of years and have found it to be a completely satisfying experience. The garments are stylish in a pared down way and well made. I particularly like the hemp and organic cotton, sensibly priced and washes so well. Hung up there is no need to iron.