Poetryfashion Reviews 

Had several items from Poetry and I’m impressed with the designs and materials used - Linens, silk and cashmere are my favourites. Good fit and excellent service - parcels arrive nicely packaged. Would recommend

I returned some linen shorts (£79) which were faulty. As I needed them for my holiday, I re-ordered a a replacement, and authorised new payment before my refund arrived. I was assured that the shorts were in stock.
Days later, I received notification that the payment had not gone through, as the customer care staff had not noted down the correct card number. I telephoned, and gave my bank details again. I was assured that the order was now going through.
Days later, I noticed that no payment has been taken from my bank account. I telephoned customer care, and apparently, this item is no longer in stock, so I shall have to wait 28 days from now. They were in stock when this all began, but no longer.
I am extremely frustrated and disappointed by the service received from Poetry, and have authorised my order to be cancelled. Summer shorts arriving in autumn - no thank you! My holiday will be over.
I doubt that I shall use this company again.

The catalogues look lovely. I bought a top this Summer and was very disappointed. It cost £79. After one wash it has faded and lost its shape. The fabric feels like a dish cloth. The clothes come up very big. I had to go down several sizes. Not worth the money.

I have purchased from Poetry and sister company Wrap for last few years!
Their clothes are good quality, the fits are good and they wash well! Delivery is pretty quick and the packaging is very good! Lots of lovely styles and colours! You get what you pay for and although a bit more expensive than some companies, you get better quality that lasts longer! Give them a try!

Ordered several items but one never arrived till around 4 weeks later.. no email to advise of stock issue. The fit wasn’t great on anything so I returned everything. When the trousers finally arrived they had a obvious orange line right across the leg that looked like the dye had missed, but I actually really liked these trousers so I send back and ordered again in another colour. They arrived today and they are completely different fit wise.. really huge around the leg, I look ridiculous!! Like I’ve borrowed my dads trousers... so now that’s another thing I need to return.. what a waste of time.

I love the designs generally but the quality does not justify the price tag. I have now had several of the light-weight tops. None of them lasted more than 5 wears and very rapidly had holes in the underarm area. Like other reviewers before me, I also resent the fact that these garments are made in China, undoubtedly for a fraction of the price they charge. As with many things, Chinese quality is sub-standard.

I loved the look but buying clothes made in China has proved very disappointing. Returns are at your own expense and the quality is not always as advertised. There is also the question of their human rights violations. I cannot recommend

Love the styles, but terrible quality, although washed by hand once, their jumpers shrink and their Jersey tops are like rags after one wash, plus made in China as mentioned by other reviews. No free postage, no matter what you spend, which is a no no. Will not buy from again as the choice and quality from other companies extensive.

gute Ware, teuer, schlechter Service, Rücksendungen sind möglich, werden aber bewusst erschwert.

I ordered one item of clothing from this company. Ever since then I have been getting several thick mail-in catalogues every month from various companies who make ugly clothing. To stop the unsolicited mail, each company needs to be contacted separately. Some of the companies that now regularly send me unwanted catalogues don't even offer an option to stop the unsolicited mail.

I'm annoyed that this happened because I always uncheck boxes that offer to sell my address to additional companies. What a horrible service from poetryfashion.

These beautiful clothes only come in up to size 10 when the average American woman is a size 14. If they would be more inclusive they would sell more clothes!!!

Not at all impressed so far. The first time I have ordered from this company. Service is too slow. I have ordered from other places and delivery is free and its on its way in a couple of days. Not so with Poetry! I am still waiting for despatch confirmation and they are charging 4.95 for the privilege of slow comms and delivery (most doing free delivery during covid 19 especially...). So all in all not impressed so far - disappointed actually. Wouldn't order again if it takes this long to process.

I purchased a dress from Poetry the end of January. It got stuck in Customs. Customer Service was terrific. They helped track down the parcel. They kept me informed. They refunded the shipping fee. And eventually they sent me a 2nd dress. I have never had such outstanding customer service. The quality of the dress(s) when it arrived was amazing. Unfortunately, it was too large and I had to return it(them). I would buy from them again without any hesitation.

I’ve placed several orders in past year because my wife loves the style and quality of the clothes. As the male buyer, I have been hugely impressed by: a) I am only charged when the order is shipped; b) honest information on website about stock & availability; c) delayed items are charged and shipped separately; d) returns and refunds are processed quickly & efficiently. This is exactly how you should run online service. No other company has matched this level of service for me this year. Hugely impressed and total faith in Poetry. Respect!

I am very disappointed to read that clothes are made in China. I will NOT be buying anything from your store now as I do not want anything from China. Its a great shame as I do like the clothes. Can you not make them in the UK NOW, the prices are expensive for being made there, the prices should reflect how much they should cost if made in the UK.

I've purchased several times from Poetry both in store and online and have always been very happy with the quality of their clothing. It's not easy finding natural fabrics in most of the shops so I will definitely be back. Hope you've managed to weather the Covid storm Poetry as we need companies like yours amongst the rubbish on the high street.

I've been bombarded with Poetry's catalogues (not sure why) for some time now, and finally decided to buy a top that looked great. Ordered in the belief that it was in stock, then got a message telling me it wasn't. So they had my money for more weeks than I would have liked. When it arrived I loved it, except the stitching was seriously sub-standard. These garments are made in China and it seems they outsource not only the production but also the quality control. As I wouldn't have bought this item had I known how poorly it had been made I asked for a refund not only of the purchase price but also postage and packing. I didn't get it, nor an apology, nor an explanation. So my advice is, treat this company with extreme caution.

Ich bestelle seit langem 1 bis 2 Teile im Jahr. Bezahle grundsätzlich auf Rechnung, und hatte noch nie Probleme. Man muss die Beschreibung zum Schnitt genau lesen und dann auch mal mutig eine Nummer kleiner bestellen- ( oder in den Bewertungen schauen) dann passt es 😉 Und wenns mal gar nicht geht kann man ja ohne Probleme zurück schicken.

Really disappointed with their customer service. My mother bought me a Christmas present from Poetry in the knowledge that it could be exchanged for something else if it wasn't right, as it clearly stated in their terms and conditions 'If you would like to exchange for something different from our collection, please call Customer Care'. I have tried to do this only to be told by Customer Care that thier systems don't allow this. And when I asked if I could have a credit note or gift voucher as most other companies will do in this situation apparently their systems 'can't be manipulated to accommodate these requests'.

So a note to customers - if you are thinking of buying something from Poetry as a present, think again as if it is not right you will be stuck in their rigid systems, despite what they say in their own catalogues.

The company doesn’t keep the promise of delivering ordered items within the timeframe given on their website. Moreover, they have only emailed me that my items were dispatched (10 days after the order was placed) after two interventions from myself and eventually the PayPal resolution centre. In my emails, I did ask to cancel the order because I haven’t heard form the company (another broken promise according to the delivery information on the company’s website), however, they decided to dispatch my order anyway (I assume dealing with the return will be another hurdle to go through). The clothes are quite expensive, so I am a bit perplexed by the lack of customer care...I live in the UK and the company is based in the UK. Delivery shouldn’t take longer than 5 days