Polti UK Reviews 

Problems with a Polti XT100C Iron, its stopped steaming, bit of a problem for a steam iron... Ten months old was first told by a fairly rude customer service person, that the tap water should be diluted even though the Polti web site states that the iron is designed for tap water. That said we were also using the kalstop to help with out Med/Hard water. Then because purchased through a 3rd party not interested... So for now 1 star, will see how long this review lasts as they seem to have a history of reporting bad reviews which I guess in itself should be a warning... There is no need for rude customer service in the same way as there's no place for abusive comments.. However if I can find someone a Polti UK who can help me resolve the issue quickly I will update this review...

Superb customer service (Sonia). Dealt with issue really quickly and helpfully. Highly recommended (and the steam cleaner is fab too!)

To start with, the adaptor was missing from our Polti Vaporetto Handy 25-plus steam cleaner, so we couldn't use the small tools. I contacted Polti and the lady I spoke to wasn't very helpful and said I needed to give proof of registration, when she should have been able to access it herself. Anyway I did, but they couldn't find it. Eventually after many emails a chap named Dan took over, in no time at all he had found my registration, knew the part I needed and sent it out, I received it today - brilliant! I am just happy that Dan arrived on the case. I am very happy with the performance of the Polti, especially for cleaning the tiles behind my cooker. 5 stars for Dan and his customer service skills.

I loved everything about this vacuum, it has great suction. However, I had a two year warranty on it and just before the warranty expired, the floor cleaner stopped working. I sent it off, on return it worked for a few weeks but alas ceased working again. Although relatively inexpensive I would expect it to last longer than two years. Based on this I wouldn’t recommend Polti.

My Polti machine needed a repair. It was less than 24 hours from collection to return. Absolutely brilliant service. I dealt with Sonia at Polti who gave outstanding service. Thank you so much I'm delighted to have my machine back.

The promptness of how my problem was dealt with and Sonia was extremely helpful from beginning to the end of my enquiry.

Excellent products which have bought for years.
Very helpful and friendly customer service team.
Would recommend.

I contacted Sonia at Polti U.K. regarding a damaged hose on my steam cleaner, with the excellent service provided by Sonia this issue has been resolved and a new hose has been issued to replace the damaged one. The customer service and products by Polti U.K. are excellent in my experience, I would highly recommend.

Bought a hover from ideal world it broke. Ideal world customer service is appauling and very unhelpful. Got in touch with polti who were amazing and helpful. Sent out a replacement part with no trouble x great customer service on phone and email x

Bought a steam generator about 4 years ago, it’s fantastic, also bought a sturdy ironing board again superb, recently purchased a cordless vacuum cleaner so far so good.

Polti is a brand you don’t always see in the uk, however my experience as been brilliant, it’s a shame some ratings seem low from others.

Just spoken to a woman on their customer service number . The rudest most useless person with absolutely no knowledge of the product , why are Polti employing people like this her garbled couldn’t care less attitude was unbelievable . I suggest someone in authority records these conversations to realise the damage this attitude causes your brand . I believed Polti was a reputable company . No way will I ever purchase any Polti products again . Why employ such a person so obviously in the wrong job . First time in my 78 years have I been so insulted by anyone , customer services is a joke . Shocking .

Absolute scam of a company with even worse customer service, 10 year guarantees not worth the paper there written on, please please read these reviews and stay well clear

rang customer service this morning about my polti iron no steam just dying after 5 minutes of ironing, told me to put 2 kalstop and fill tank up in the iron and steam into a bucket did that steam stopped after a minute nothing happening rang back got my details up to send back for repair asked me for my bank details I asked her why said for the repair said I had a10 year warranty on boiler she said its 2 years and its ran out I bought it on 7th june 2019 and only because of the 10 year warranty its already been repaired twice DO NOT BUY A POLTI IRON waste of money and there not cheap. told her I will put it in the bin and buy a new one, her attitude stinks and should not be working in customer service no help at all as far as the warranty is concerned not worth the paper its written on I WILL NEVER EVER BUY A POLTI IRON AGAIN,be warned people,this iron has spent more time travelling in a box for repair than its been on my ironing board what a waste of £239.00 never again.

Hi,
You reached out to me after my complaint on 22/08/2022 regarding my Polti iron "Blowing up in front of me".
Unfortunately whilst trying to find our model number and details I have lost your e-mail contact details.
Is it possible to re-send me your details in order that I can provide more information.
Regards,
Mike

Took 12 emails back & forth to ‘customer services’ over 3 months before a phone number was provided. They just kept trying to close the ticket hoping I would go away.
Then they refused to honour warranty. Awful experience & I’m also out of pocket £240!
Companies can’t treat customers so poorly - I predict they will be out of business soon enough. Horrible experience.

Absolutely shocking service.
Had an issue with a mop not steaming customer service offered to send a new one out straight away which was great, problem is they didn't put the request through so that caused delays and I was ok with that, the second point is that I had to call back in a week to find this out and then when they put the request back through they sent it to the wrong address. I had to call parcelforce directly in order to rectify their cock up.

I am happy with my Unico steamer for now, but the customer service has been quite unimpressive.
I bought the new steamer and one of the accessories was broken. I ordered a replacement online and they sent a wrong item to me that was also packed in a dirty plastic bag and was dusty itself. That was an appalling experience.
I ordered a replacement again and received this time a new item, but again the wrong one.
I ordered the replacement the third time, had a long delay and then got a reply that they run out of parts and that I had to purchase it myself. I replied to the email and they never got back to me.

I can confirm that this company has a horrible customer service in the UK.

Update 2 years later: the product is not sturdy, quite flimsy. I had to order a repair as tube connector unscrewed with use and the fixed price is £150. They have fixed it promptly and well, but I would expect longer service time from such a pricey item.

MY WIFE HAS HAD 3 POLTI VAPORETTO MACHINES

THE FIRST ONE LASTED 12 YEARS
DIED OF A WATER LEAK PROBLEM
WITH EXCELLENT CUSTOMER SERVICE

THE SECOND ONE LASTED 9 YEARS DIED OF A WATER LEAK PROBLEM
WITH NO TOO GOOD CUSTOMER SERVICE

AND THE LAST ONE HAS LASTED 7 YEARS WE HAVE ALREADY HAD TO REPLACE PARTS AND NOW THIS ONE HAS ALSO DEVELOPED A WATER LEAK

AND CUSTOMER SERVICE ( WHAT CUSTOMER SERVICE) ARE RUDE AND ARROGANT AND TELL YOU TO CONTACT A COMPANY IN MANCHESTER TO GET IT REPAIRED,

I BELIEVE THE TRUST PILOT REVUES OF THIS COMPANY ARE EVEN WORSE THAN POLTI'S

MY WIFE HAS ACTIVELY PROMOTED YUR COMPANY TO ANYONE THAT ENQUIRED ABOUT HER MACHINES

BUT EVEN SHE HAS HAD ENOUGH

POLTI GET YOU ACT TOGETHER OR YOU ARE GOING TO LOSE YOUR LOYAL CUSTOMERS,

I AM GOING TO SEND A. COPY OF MY EXPERIENCE TO YOUR HEAD OFFICE IN ITALY SO SOMEONE MIGHT TAKE NOTICE.

I had a problem with my forzaspira cordless vacuum ,the motor was making a screeching noise, and it was only a few weeks old, i contacted customer service, expecting to be sent a new motor unit, but they sent a complete new vacuum cleaner with all the attachments.
Thus giving me plenty of spares in case of problems going forward.
First class service

I purchased a Polti Iron as I thought it would be great quality given the cost. Sadly I was mistaken. After a few months the first iron stopped working. Initially the response from Polti was good and they returned to me a new iron as the original was beyond repair. Now just a year later this one has given up the will to live. Polti have informed me that the iron is no longer in warranty, clearly their expectations of the product isn’t very long hence the short warranty period.
I would describe my ironing time as moderate, I’m not at Olympic level just enough to watch a bit of Netflix while I knock out the school uniform and a duvet. So I had hoped this would live longer than a year. It’s now on its way to the recycling centre and Amazon have dispatched something cheep and cheerful so I can finish my ironing pile which now seems to have a frost in the top!