I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give th... Toon meer
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Lees wat reviewers zeggen
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult. One thing- when ringing me , I will not answer unless the person ide... Toon meer
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are frien... Toon meer
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
Bedrijfsgegevens
Over Reckon
Geschreven door het bedrijf
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
💯💯💯💯
Fairly priced, real customer service and a great product. I'm so happy to have left xero.
5 juni 2024
Happy customer
My issue was resolved quickly and the help I received was efficient and they were patient and polite.
5 juni 2024
Great language skills
It was wonderful to talk to someone who had very clear english skills. He was very patient and concise when giving instruction. He was excellent to deal with
3 juni 2024
Very pleasant operator Robin was great
31 mei 2024
hey rekon don't sell me a product and…
hey rekon don't sell me a product and mid game move the goal posts. so my wife and accountant have to each pay 900 dollars because you introduce an MFA .and also don't give the ability to revoke the MFA when i tried 3 times by clicking on the revoke tab and it doesn't work. your attempts at extorsion will be met with losing a customer as i hope many others do.
28 mei 2024
Review zonder uitnodiging
Antwoord van Reckon
Hi Peter
The introduction of mandatory MFA to Hosted is a compliance requirement however its important to note, this hasn't changed anything around the terms of licences.
A Reckon Accounts Hosted licence is specific to the individual and isn't designed to be shared among multiple people much like other online accounts you may have.
Typically an accountant has their own Hosted account/licence (separate from any client accounts) as opposed to logging into a client's account using their user name/password. A client can then share their files to the accountant's own Hosted account, (which will have its own individual MFA) which they can use to open and work on the file.
There's more info around this in our FAQ for MFA with Reckon Accounts Hosted here - https://community.reckon.com/discussion/8035425
Bank data feeeds.
Need to improve Bank data feed transactions linking on receive money it is not good to be receiving in journal format.
24 mei 2024
Very helpful :)
23 mei 2024
Extremely short phone wait time.
Extremely short phone wait time.
Knowlegable support staff.
Effective help.
22 mei 2024
The waiting time is not too long
The waiting time is not too long, the system (reckon) is easy to use. The staff helpful, ready to help.
21 mei 2024
Answers their calls straight away and…
Answers their calls straight away and solves the problem
17 mei 2024
Help is always there.
On the few occasions I have had a problem with Reckon accounts online, I have been able to have my issue addressed in a timely manner by the support staff. They have always been patient and courteous. The remote access control has been very beneficial as I am no tech guru, but they are able to assess and fix quickly and efficiently enabling me to get on with my bookkeeping.
14 mei 2024
CUSTOMER SERVICE
9 mei 2024
The person I spoke to was very helpful…
The person I spoke to was very helpful and patient with myself
I would recommend Reckon to others
8 mei 2024
Great support
The gentleman I dealt with was Very helpful and did everything I needed in a timely manner.
7 mei 2024
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