I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give th... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult. One thing- when ringing me , I will not answer unless the person ide... Toon meer
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are frien... Toon meer
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
Bedrijfsgegevens
Over Reckon
Geschreven door het bedrijf
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Other than not calling me back until I…
Other than not calling me back until I called back, the help was excelent
2 juli 2024
The young lady that attended to my…
The young lady that attended to my problem was very helpful and understanding that I am not a computer wiz and was very patient with me.
1 juli 2024
quick and accurate advice
1 juli 2024
Customer service was exceptional…
Customer service was exceptional Anushka was so helpful and patient. Solved my problem and nothing was too much for her.
28 juni 2024
My Reckon accounts was opening the wrong version
My Reckon accounts was opening the wrong version and I was having a panic attack, Shabnam S helped me sort it out and get me going again!
28 juni 2024
No waiting time on getting through and…
No waiting time on getting through and service is always great and extremely helpful
26 juni 2024
Fast responce to my request
26 juni 2024
My Reckon wouldn"t open
My Reckon wouldn"t open. With Rahul"s leading the way we did what was necessary to get Reckon working again,.... hey presto it is. PHEW!!!!!
25 juni 2024
The worst accounting software available!
The worst accounting software we have ever used! Slow, clunky, poor servers used to hold the daata means slow operating for you which means a huge loss of time and production that this company do not care about as the CEO nis on a beach somewhere collecting your monthly payments they scam out of us wiyh the promise of a decent product - DO NOT USE THIS PRODUCT! Its is not worth the money!
25 juni 2024
Review zonder uitnodiging
Terrible Experience: Avoid at All Costs!
I couldn't even use my account because I couldn't activate it. Despite this, they went ahead and charged me for 3 months of service that I never even got to use. When I called their customer service, they told me to email for assistance. Well, it's been ages and I still haven't heard a peep from them.
Do yourself a favor and stay far away from this company. There are plenty of other options out there that not only offer better service but also make it easier to get help when things go wrong. Trust me, you'll thank yourself for not wasting your time and money here.
10 juni 2024
Review zonder uitnodiging
Antwoord van Reckon
Hi there Quan
I've spoken with our Customer Service team in regard to the feedback raised in your review for an understanding on what's happened here.
To clarify, much like other services eg. Netflix, Amazon Prime etc, billing for Reckon One will continue until you cancel it. Cancelling a Reckon One subscription can be actioned at any time from within your Reckon One account or by contacting our team.
Unfortunately, in this instance as you haven't chosen to cancel your subscription you've been billed for the period you have had access to the service. We cannot provide a refund in this case.
A member of our Customer Service team will give you a call for a chat and outline this in more detail.
I was very pleased with the help I…
I was very pleased with the help I received because the guy was very patient.
20 juni 2024
Comments on both contacts I have had.
Both contacts I have had were very helpful. My only negative point was that the phone connection was not very clear, with regular short cutouts and clicking happening. This makes things a little difficult when trying hard to understand an English dialect you are not familiae with, while also trying to understand a system one is not familiar with. But your personnel are very aware of speaking too fast and patiently tried to speak as clearly as possible to this computer tech novice. I thank them for their patience with me. Marie Peard.
17 juni 2024
Karen
Karen, Was excellent. Good clear easily understood English. I could understand every word. She was very thorough and patient. She was a great help and deserves a pay rise.
17 juni 2024
Dealing with Gaurav was very easy from…
Dealing with Gaurav was very easy from start to finish in a professional and courteous manner.
7 juni 2024
Assistant was very patient
Assistant was very patient, helpful and courteous in my dealings with him.
6 juni 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.