Ordered quality control solution for BM monitor x2 that was 4months ago. I have contacted them on the first email they replied saying it was a stock issue. I’ve emailed them numerous times times now a... Toon meer
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Lees wat reviewers zeggen
We ordered emergency supplies Thursday afternoon ready for our team the next day. They took care of everything we said what we need only took ten minutes they confirmed that it was available really r... Toon meer
Bedrijf heeft geantwoord
Ordered from Reflex Medical on Thursday and received the order the next day. The team kept me updated through each stage of the order. I've bought from Reflex numerous times now and have been very imp... Toon meer
Bedrijf heeft geantwoord
Loved the sticker knowing exactly who packed my package. The personal touch and care taken in providing my items was so nice. Got extra little message and treat for Christmas from the company. Items w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Medische benodigdheden winkel
- Ziekenhuisbenodigdheden
- Medische apparatuur fabrikant
- Medische apparatuur leverancier
- Farmaceutische producten groothandel
Geschreven door het bedrijf
Reflex Medical Limited is a leading global supplier of prehospital care consumables and equipment, based in Somerset in the South West of the United Kingdom. Alongside providing the best first aid kits, our range encompasses pre-hospital care equipment for first responders through to paramedics. Our extremely popular range of pre-kitted FREC kit bags for FREC 3 and FREC 4 qualified staff have become an industry standard and are some of our most well known products. We work closely with private ambulance companies and event medical providers to ensure they are ready to respond all year round. Established in 2019, at Reflex Medical we pride ourselves on being a provider you can trust. Customer service is our top priority and our team are there to support you whatever your enquiry. Our unique relationship with manufacturers and distributors means we can work to provide the perfect solution, whatever your situation.
Contactgegevens
Old Mills, Maidan , BS39 7SW, Paulton , Verenigd Koninkrijk
- 08008620344
- Hello@reflexmedical.co.uk
- reflexmedical.co.uk
4,5
Uitstekend
718 reviews
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Definitely recommend this company
Arrived promptly. Well packaged in recyclable packaging. Card inside with contact details in case of an issue. Loved the added mini bag of Haribos... thank you!
7 december 2023
Antwoord van Reflex Medical
Hi Heather, thanks for taking the time to leave us a five star review. Hope we can help you again soon!
Good
Product was delayed due to technical issues with back end of website, customer services was brilliant and item was dispatched promptly and was as described and works,
Will use again
4 december 2023
Antwoord van Reflex Medical
Hello, thank you for taking the time to leave us a review. We are sorry that this technical issue had affected your order, this issue has now been resolved. We hope to supply to you again in the near future:)
Antwoord van Reflex Medical
Hello, thank you for taking the time to leave us a five-star review :)
Antwoord van Reflex Medical
Hi Peter, thank you for the 5-star review! We are glad we could help. - Jo :)
Great customer service
28 november 2023
Antwoord van Reflex Medical
Hi Gary, thank you for taking the time to leave us a five-star review. We hope to see you shop with us in the near future :)
Antwoord van Reflex Medical
Hi Will, thank you for the 5-star review! We are glad we could help. - Jo :)
Antwoord van Reflex Medical
Hi Julie, thank you for the 5-star review. - Jo :)
Antwoord van Reflex Medical
Hi Simon, thank you for the 5-star review. We love how to straightforward this is, and that's exactly what we aim to do! - Jo :)
Excellent service and great value…
Excellent service and great value pricing. Highly highly recommend!
20 november 2023
Antwoord van Reflex Medical
Hi Neal, thank you for the 5-star review! If you need anything else let us know. - Jo :)
Fantastic customer service (as always)…
Fantastic customer service (as always) and very fast packing and dispatch! It's hard to provide excellent customer service/interaction yet the team at Reflex smashes it every single time 💪
20 november 2023
Antwoord van Reflex Medical
Hi Cameron, thank you for this great review! It's always greatly appreciated amongst the team, and if you need anything else, you know where we are. - Jo :)
Excellent
Much of what i ordered was out of stock but RM kept me informed throughout and completed the whole order in the promised time fram.
9 november 2023
Antwoord van Reflex Medical
Thank you for leaving us a five-star review! We hope to help you with an order in the near future :)
Antwoord van Reflex Medical
Thank you for leaving us a five-star review. We hope to help you with an order in the near future :)
Very quick service
Very quick service, with emails keeping me up to date every step of the way.
15 november 2023
Antwoord van Reflex Medical
Thank you for leaving us a five-star review. We hope to help you with an order in the near future :)
Antwoord van Reflex Medical
Thank you for leaving us a five-star review :)
Always happy with them
Always happy with them
Had to contact them and they are helpful
And told me when my item would arrive
15 november 2023
Antwoord van Reflex Medical
Hello, thank you for taking the time to leave us a five-star review. We're always happy to help and we hope to hear from you in the near future :)
Great service and communication.
Great service and communication.
Ordered the Leatherman Raptor Shears - Emergency Multi-Tool with Holster Red which is a Christmas present for my partner..first delivery as well as received the item the next working day.
7 november 2023
Antwoord van Reflex Medical
Hello, thank you for taking the time to leave us a five-star review! We hope your partner enjoys the the Leathermans :)
Products took 3 months to arrive.
Products took 3 months to arrive.
I ordered several products in August and I was told there would be a 10 day delay on defib pads. I kept calling up every 10 days to be told it would be another 10 days. Or I was told I would be contacted but no contact came. The pads themselves were shown as in stock when I ordered. very little communication and a long wait. I was never offered a refund which I would have taken to buy elsewhere.
10 november 2023
Antwoord van Reflex Medical
Hi Craig
I am really sorry to hear of your experience which is far from what we normally deliver to our customers.
We will look into this immediately and I will come back to you with a full explanation.
Best wishes
Sam, Managing Director
-- (Update 20 November) --
Hi Craig
I spoke to our customer support team regarding this. Unfortunately I understand that the original product you had ordered was discontinued in our range. We then swapped you to an alternate product which we expected to arrive within 10 days. However due to their factory being shut for the summer, we should have let you know to expect a longer lead time.
We are always able to cancel your order but I am sorry this option was not offered to you.
I hope we can win back your trust in the future.
Best wishes
Sam
Straight forward company to work with…
Straight forward company to work with and next day delivery.
1 november 2023
Antwoord van Reflex Medical
Hi Diane, thank you for taking the time to leave a 5-star review. We try and keep everything as straightforward and easy as possible! Thank you - Jo :)
Antwoord van Reflex Medical
Hi Stephen, thanks for taking the time to leave us a five star review. Hope we can help you again soon!
Excellent service as always
Excellent service as always, item was no longer made, was contacted and offered a replacement, which I accepted and it arrived in a couple of days and the grandkids snatched the haribo within the box. If you are not fast you are last 🤷🏼♂️
31 oktober 2023
Antwoord van Reflex Medical
Hi Chris, great to hear the grandkids like the Haribo!
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