Regain Reviews 

Nothing to do with the service. The payment terms were not clear and I thought I had cancelled but it had not registered. Either way I have paid a huge amount of money for very little counselling. Classic online service that relies on unclear terms and subscription fees to desperate people when they need help the most, providing as little as possible. I am happy to remove this review if you refund my money for the service that you have not provided.

The entire reason we chose this relationship counseling service was to schedule therapy while I was at work and out toddler was napping. The service advertised 3 way calling and split location counseling. After 30 minutes of struggle, we never got to talk to the therapist and wasted our time and money. 0 stars should be an option for this scam.

They connected me with a therapist that helped me discover myself.

Was in a terrible headspace due to an issue in our relationship. I'd seen betterhelp in YouTube ads and decided to give them a go as they are supposedly a low cost service. In going to their website, I was redirected to regain their couples service. I paid 75 euro, and booked a session two+ weeks in advance due to the counsellors availability. In my bad headspace, I didn't realise it was 75 per week, not per session. I realised this too late, and had been charged 225 before our first session even happened. I instantly cancelled the service, which in turn cancelled our session so I paid 225 for literally nothing, feels like a scam. I'd suggest going through local counsellors.

My first therapist was a disaster. She tried to hard to get me and my husband to reconnect, and that was not the time for sure. When she did not get what she was trying to accomplish, she got very personal with me. She insulted me, she was rude, she talked my my personality. It was a disaster. If my husband and I were on the fence, she pushed us over to the ground. I would never recommend this site to anyone.

Issue: therapist was late to session, session did not happen, but they still charged for it.

Requested a refund.

Email agent did not address chief concern. Phone agent avoided a question and hung up before conversation was over.

I was skeptical, but found the service incredibly helpful and my therapist very experienced and caring. I would recommend the service, especially for couples!

Wow. You don't get to choose your first therapist and apparently get billed before scheduling your first appt. I have an email into customer service as I couldn't locate a person with vetrans experience and or a time we could make an appt. I would certainly hope this is refunded or we will report to our states AG office.
Also, what a weird billing scheme. Weekly and the only way that is beneficial is if a weekly appointment is made-but so many people report having blank weeks billed where they cannot get in for appts. This would turn out to be more expensive than seeing someone in office.

This is such a great service. Its akin to what a hairbrush is to hair.

This is the most disorganized and poorly run business and extremely frustrating with trying to make an appt for literally weeks because I need a family member who is only available on Friday. There is no human on the phone to schedule It's all AI generated emails with no answers to the same repeated questions. When you do get a therapist sent to you you cannot respond without a pay wall. The next therapist sent to me after repeatedly stating I need a Friday slot was not available every Friday because you are forced to pay weekly!When you want to change a therapist "need specific time slot" is not an option.It's been 5 weeks of a run around. So sad that I have to start all over again with another company and may just give up!! I would never do this except I need virtual w a family member out of my state to join in.

Do not use. If your therapist needs to cancel it's up to you to deal with an Ai Bot to make sure you aren't charged.
Please can a member of management contact me as I am having a NIGHTMARE trying to communicate with your Bot.

EDIT to reply to response- Why have you all been trained to avoid just simply saying 'you wont be charged for the missed session'? Why make this so complicated? My therapist is allowed to cancel a session, he's human. Your 'agents' are not.

The platform is trustworthy, reliable and really seems to care about the service they are providing. We found a brilliant therapist who has helped our relationship greatly.

I asked a simple question which was can I not do a weekly subscription as I wanted to submit this to insurance. The response I got back was an AI bot answer (admitted it was AI) and it pretty much said no . Don't waste your time with this company

Horrendous experience: Matched with a therapist and availability was very limited and took 3 weeks to organise an appropriate appointment. In this time I was charged £60 per week despite no services rendered. Then the session online did not work and we could not get through to the therapist at. I messaged her to say we wouldnt be continuing and were seeking in person therapy and i thought this would have stopped everything. Instead I find i have been charged for 10 weeks!!! I am not in financial trouble as I am £600 down and am hoping they refund buy other reviews make me worry it is all lost. Taking advantage of people already on a vulnerable situation, it’s disgusting.

Regain is great therapy help. I'm 50 and I've never done therapy before, but recent events have me struggling. Regain is helping me through it and I never would be doing as well as I am if it weren't for the people at Regain like Danny and Richard. They have been absolute angels

ABO FALLE. 60 Euro die Woche und keine wie versprochenen deutschen Therapeuten vorhanden. Kommt erst nach 1 Monat aus dem Abo raus.

My partner and I scheduled a couples therapy session on the regain platform. However, the therapist was a no show at the time of the appointment. Despite several attempts made to reach this therapist via messaging there was no response and the video session did not happen. Needless to say this was extremely disappointing and unprofessional. And this scam of company charged my card before services were rendered. So now I am having a difficult time getting a response from their customer service after contacting them and asking for a refund.
It was absolutely highly unprofessional.

I enjoy the fact that we can do it from home. Our couple's therapist Willie Johnson we consider family. A great man of God and true help to our marriage.

Unseriös.
Nimmt 75EUR pro WOCHE (egal ob ein Therapeut zugewiesen ist oder nicht) und ignoriert Präferenzen.
Habe explizit angegeben, das ich einen DEUTSCHSPRACHIGEN Therapeuten zugewiesen bekomme, wurde ignoriert (Warum wird dann erst in der Anamnese danach gefragt?). ALLE weiteren Therapeuten, ebenfalls nicht deutschsprachig.
Account wurde gekündigt, und Paypal Zahlung zurückgezogen. Für mich nicht nutzbar.

I have been left in financial hardship, on there site the Q&A states that the prices range from 45-75 billed per month, they have been taking 45 per week from my account for the last 7 weeks, a total of 315. And we only had one session and did not book again. I am honestly left feeling stressed and anxious. UPDATE: They have refused to refund, in fact they make no mention on this and instead offered me and extra 28 day free. I have responded and refused this as I already didn't need them for 6 weeks that they took payment for, and now they have not replied to me for two days. Absolutely awful company.