Regain Reviews 

This company is scam. I wanted to start doing therapy sessions with my husband since we have a child on the way and now I’m down over $400 in subscription charges?? I only did one session and was under the impression I paid $80 per session. Not $80 per week! In this economy we are scamming people like this?? We have a child on the way and need all the money we can get, this is absurd. I better absolutely get my money back so help me god. How can a company get away with this kind of crap? Taking advantage of people in need of help. Completely unethical.

Therapists are hit and miss. Previous therapist was inflexible, current one is good but this is ruined by how terrible the app is!! You go to join a video call only for it to be a blank screen. By the time you know, 15 mins has gone.

Not worth the £250 you pay a month. On top of that, I've been locked out of my account for weeks despite money still coming out of my account. You wonder what they actually use the money for. Better to cancel and pay the therapist directly!

70€/Woche, dafür gibt es kaum freie Termine, teilweise nur sehr spät abends oder 05:30 Uhr am Morgen.
Wir wollten es als Paar nutzen und den Account zu teilen/gemeinsam teilzunehmen war nicht möglich. Auch die Applikation ist umständlich und keine schöne Nutzeroberfläche.

Kann nur abraten.

Similar to other reviews on here, the payment system is awful. There is no information on withdrawing your application despite being in the T&Cs on sign up.
I’ve contacted customer services and keep getting automated responses with no follow up to process the refund. I have now been charged for services not used and no therapist found.

My former finacee signed us up for a session, then didn't follow through. I've never even interacted with regain and they've been CHARGING ME $65 PER WEEK FOR IT. I finally found what has been sucking money out of my account for a few months and it's regain. I suspect that I've been charged well over $1000 for NOTHING. It's ridiculous, making money on people for no service, no reason, other than somebody not noticing an automatic payment that was charged without further notice. AVOID!

Me and my girlfriend live together and were having some issues. We started doing sessions using Regain.us, and our therapist, Jack Rose, was AMAZING: very knowledgeable, friendly, understanding, supportive. He always knew what to ask us and how to approach delicate topics. We could not recommend him more, he has really helped us incredibly.

On top of that the customer support was great: all my emails were answered within less than 24h (even on weekends), and John H., the employee who assisted me, was always extremely helpful, friendly, and made things very uncomplicated.

I seriously could not recommend them more. Everyone from Regain.us that I had any contact with seemed to be very engaged and trying their best to actually help people out. I am a very satisfied customer for sure.

Horrible Horrible experience. My husband & I had our first(and also last) couples therapy session. The therapist they matched us with was unprofessional, used profane language, proceeded to tell us that their field was part of the problem on why society is they way it is right now. It was one of the most bizarre, unprofessional, disturbing and nonproductive encounters we’ve had. We would absolutely not recommend using it.

Top notch therapust for helping me and us together. They saved our relationship to continue. We are so grateful to put us back together.

We found a great therapist so easily at a time we really needed it. It has made such a difference in our relationship and has been a very good experience! It is also convenient for scheduling and messaging your therapist.

My experience with Regain has been exceptional. From the start, the platform provided a safe, accessible, and well-structured space for couples therapy, making it easy to stay connected and consistent despite a busy schedule and occasional internet challenges.

Working with Altia has been truly transformative. She brings warmth, professionalism, and deep insight to every session. Her ability to guide difficult conversations with empathy and practical wisdom helped us communicate more openly and understand each other better. Through her sessions, we’ve seen real progress in how we listen, respond, and support one another.

I highly recommend Regain for couples seeking to strengthen their relationship.

Awful experience today. Didn’t feel comfortable at all.

Terrible experience. We paid for 5 sessions had 4 then on the 5th one they would not let us log in and have the session without paying for an additional month. We were not going to continue so there wasn’t a need for that. This company has no way to talk to a live person and will only respond via email. That is unacceptable and honestly disgusting. Where are their morals? Anyways lots of emails sent yet only response I got was “you’ve had 5 sessions” which is untrue. NEVER use better help or regain. They are scam artists.

Caution-signed up last month. Therapist kept cancelling on us. Asked for a refund for services never used (not for apts we used).

2/4 appoints were cancelled and 1/2 she did make she was late. Wasn’t a good experience.

Was “given” a free week and can’t get any further info on a refund. I don’t want a free week for a therapist to cancel it. I want a therapist who is reliable.

So now have to take the time to deal with the CC and have them handle it on top of already spending hours trying to resolve it with regain. Pain of a company for customer service. And it is horrible on my mental health.

Update: 2 days later was offered a refund and apology. Refund was received. Huge hassle to get.

I started with Betterhelp. My therapist suggested Regain because of Regain's marriage centered therapy. In just a few sessions my husband and I are nicer to each other. With any therapy being honest and admitting fault will be better than pointing fingers at each other. It's hard. Our therapist showed us how to see situations from the root cause. That is their job. That is their training. Not as expensive as a Google search says. And the convenience to do anywhere is great. Online meetings is a platform I have not needed or used. I resisted. Seemed impersonal. At the end of each session I am a better person.

Struggling a lot at the moment, got in touch with Regain in order to get better. They didn't consider the time zone difference when making appointment so I never had my consultation. When asking about refund, they ghosted me. Never got the money, but an increase in anxiety and stress due to them. Highly not recommended.

We were looking for a marriage therapist. It was very easy to get assigned to a therapist that fit our needs. We have been seeing our marriage therapist for several months now, and our experience has been incredibly positive. One of her standout qualities is her exceptional communication skills. She creates a safe and open environment where both my husband and I feel comfortable sharing our thoughts and feelings.

Disappointing and discouraging experience. My fiancé and I were matched with a therapist, and the first session went well. However, for our second session, the therapist never showed up and hasn’t responded since.

While the Regain team member I spoke with was understanding, there was no real solution. I asked to be matched with another therapist, but was told there were none available — leaving us the choice to either wait for the unresponsive therapist or cancel.

I ended up canceling. Now we’re back to square one without a therapist and out money we had to carefully budget for.

Our couples therapy session was a joke. We went there for a specific issue, which was completely glossed over and never discussed. The therapist told my husband to send his mother a Mother’s Day card when she heard he had been no contact with her for 20 years without ever asking him what caused the issues. Then, we heard someone laugh off camera when she said something comical which made me feel like someone else could hear our very personal conversation. I paid for 4 sessions and didn’t even bother coming back for the other three. Therapists need to be more thoroughly vetted. Would not recommend this service to anyone ever.

Was invited to use the service by my spouse. We haven't used the service not for one session but got a nasty surprised that both of us were charged for nothing. That's £360 pounds a month! Thankfully it was on credit card and were able to claim some of it back. What a scam though. Avoid.

Thanks for reply Regain. I have requested a refund but only got partial refund and no the wording isn't clear that you'd be charging £180 a month without your services being used. It's a legalized scam.

Signed up and paid £260, for that we had 2 sessions before another attempt to bill us £260 was made!

This is extortionate pricing so we cancelled it. I was trying to find the payment terms retrospectively but haven’t been able to find them.