Regain Reviews 

I would give 0 stars if possible. I never consented to receiving treatment and did not participate but they continued to charge my card 280 bucks a month. never emailed me to say they were charging my card, they just charged it. Will be opening a fraud compliant through my credit card.

My therapist is amazing, she listens, gives, worksheets to help communication and bonding, if your in need of a therapist just go to Regain website and signup.

Regain has made it possible for my partner and I to do therapy whilst being long distance. The platform is pretty straightforward and very easy to navigate.

It’s a scam, I feel like they have used my vulnerability to take advantages of me and take my money. I have never signed up for a membership, I paid for 3 sessions as advertised, and I thought I would have continued if I liked it, as I was desperate for help but at the same time I was struggling with my finances and couldn’t waste out money. after the third session, my therapist has asked me if I wanted to continue and I explained them that at that time unfortunately I had to focus on other things. Since then, I never, NEVER EVER, had an email remainding me to book my next appointment AS IT WAS ALREADY PAID FOR WITHOUT ME KNOWING, until finding out about the money out from my credit card, and after sending a message saying that if I knew I was subscribed I would have attended sessions for those last 3 months, I mean who pays for nothing? After that, I get an email reminding me to book my appointment… how convenient? For sure I had to read terms and conditions better, but I believe they advertise this service in the wrong way. Very unprofessional cause people who ask for help and pay for it, are vulnerable and shouldn’t be treated like this.

UNEXPECTED CHARGES FOR 12 SESSIONS FOR A SERVICE I NEVER USED. AVOID AT ALL COST.

The therapist was good. Regain is a scam company who continue to charge you after sessions have ended.

Absolutely shocking, avoid at all costs!!
Membership renewed without any warning, you also have to pay up front for 4 weeks…myself and my partner received one 1 therapy session during this time.
Our therapist was highly unprofessional, took a week off which meant we missed out on a session and then he gave the most ridiculous made up excuse to cancel the next appointment!! No option to rebook or make up for these 2 lost sessions. Completely unacceptable and no understanding whatsoever.
This is disgusting, shocking and has deeply upset myself and my ex partner who wanted to so much to make it work for us so that we could be hopeful about our relationship. Now it is all lost.

I signed up, but immediately faced with payment, they ask you to pay for a month upfront, which is crazy as you don't get to choose a therapist. One is just assigned to you and there is no way to contact them or ask questions before you commit to pay. It would be better if you were allowed to pay for one session up front to see if they are the right therapist for you. The whole structure seems absolutely about making money up front, with very little reassurance.
I didn't pay because I wanted to think about it, in the last week I have received 3 emails asking me to pay.

I got charged 8 TIMES in the span of A FEW WEEKS for a therapy session I never had.
They charge it one day after the other sometimes.
Absolute scam.
Do not do it.

More interested in pressuring you, harassing you, and data mining than actual therapy. Once they have your email you will regret it.

We have been attending couples therapy through Rgain for over six months. Unfortunately, the service structure does not allow any flexibility, even when it is clearly needed.

Our sessions are limited to 45 minutes, which is not enough time for three people to discuss sensitive and complex topics properly. We requested 90-minute sessions every two weeks instead, which would cost the same overall, but were told this is not allowed due to company policy.

This rigid system makes the therapy feel rushed and less effective. Despite explaining our situation and needs, no accommodation was offered.

For a service focused on mental health and relationship support, a lack of flexibility and client-centred care is disappointing.

Scammers. Run away.

Customer Service is appalling. They make it very hard to connect with anyone in customer service, they don't address your concerns, and the unhelpful reply comes from a (NO REPLY) address.
They don't refund your $90 even though they haven't provided any COUNSELING.
DEFINETLY NOT RECOMMNENDED ON ACCOUNT OF THE SUBSTANDARD CUSTOMER SERVICE & WEBSITE.

My partner and I have been working with Dr. Laskowski for almost a year in couples therapy and she has been a huge support in our relationship. We are so grateful for her support and wisdom!

Terrible experience. Our therapist totally mishandled a very sensitive issue. They frequently tried to explain things back to us in a way that was completely incorrect. They recommended a domestic violence hotline because I cursed, and they escalated issues instead of helping us resolve things and make things better. I asked for a refund and they gave me 2 free weeks of access and then took away the free access and refused to give me a refund. I got a partial refund after a week of arguing with a grunt and a manager. At no point was I able to speak with a person on the phone or anything from customer services.

Edit: I already spoke extensively with customer service and the clinical operations team already said they were looking into it. I’ve since closed my account. I just want my money back, this whole experience was a ripoff and we have a baby on the way, plus finishing the basement so we have the space for the baby and my wife’s home office. We can’t afford to get scammed like this. I see so many reviews from people in the exact same position as us who can’t afford this but got talked into doing it and then had a terrible experience and/or couldn’t cancel. Your business model seems to prey on people like us.

I signed up for therapy in May this year and had exactly two sessions. My therapist was ok and gave me some worksheets, then I got busy and didn't continue. I found out TODAY, December 2025 that I have been charged this ENTIRE TIME!
No communication from Regain or my therapist at all, no logging into the system, no texting, no calling, nothing. My therapist has been getting paid this entire time.

How can a company let this happen?!?!

Regain connects you with high-quality mental health professionals at an affordable price.

Therapy isn’t a quick fix or something you do for just a few weeks. When done consistently, it can be life-changing—but the cost often becomes a barrier. Regain makes ongoing therapy accessible without compromising quality.

My partner and I have been in couples counseling for three months, and it genuinely saved our relationship. It’s something we plan to continue as we build our future together.

Regain was recommended to us by friends who are also experiencing the benefits of healthier relationships, and now I completely understand why.
I can only recommend it. You’ll find the support you need. Good luck 🍀

I was charged 120€ and didn't even do any session. Asked for a refund and they are now stalling.

I will have to involve PayPal with these con artists

This weekend, the therapist provided horrible service. I'm doing counseling for couples. The therapist was rude, disrespectful, and condescendingly used words and expressions in Spanish, because I wanted to say something, but she was saying these things, as if I did not understand what she was saying in English, since my background is Hispanic, and just because I was not in agreement, I was trying to clarify a situation. When I tried to explain that I did not feel comfortable about the way things were being handled, the therapist said "bye" and logged off while my partner was visibly upset (crying). Then this therapist sent an internal message saying she was concluding the counseling process, and nowhere in her communication did she address what just happened or apologize.

Paid £240 and went through the onboarding process and questionnaire. The platform did not match me with an appropriate therapist who met the onboarding brief. Cancelled immediately and requested a refund. Their first response confirmed a refund would be processed. 4 follow up emails and 5-weeks later, still no refund. In worse position than when I started. No therapy and now no money. I would recommend avoiding the company and finding a therapist directly. Wish I had done this.