Regain Reviews 

I would give no stars if I could

I signed up… no available slots for weeks! Yet charged £192…. With no replies

This place is a complete rip off , using vulnerable people to make money

The sign up is awful , we had a therapist offer mainly evening times then go on holiday with no contact

I am so angry and stressed STAY AWAY FROM THIS COMPANY

They literally charge you before even matching you to a therapist. Scam and rip off site!! Do not use

I have been using Regain for about a month and a half now for marriage counseling. Let me start by saying the first 2 therapists were not a fit for us. However, thankfully it was super easy to pick and change our therapist to the one we have now who is AMAZING. He has helped us repair our marriage and it’s been such a blessing. Not only can you phone or video chat with your therapist you can message them anytime too. I will definitely recommend regain to anyone looking to seek therapy for themselves or for their couples counseling! Also note that you can see when choosing a therapist their approach to therapy and what they would implement in their sessions and what their strengths are to find the best fit for you!

Impossible to cancel your subscription. Have emailed multiple times for a refund. Initially there was contact to upsell me onto another service, but since I refused they haven't emailed back. Super frustrating with no one to contact apart from contact@regain

I signed up for couples therapy with my then girlfriend (now ex) to have some help with some issues. I was very reluctant because I feel therapy is always tailored towards the needs of women rather then men. My ex has been very difficult to deal with (we also share a child together) and has gone out of her way to slander me in the chat knowing that I wont be writing large replies. The therapist has been very unprofessional making one on one appoinments with my ex when it was supposed to be couples therapy. She also failed to remain impartial. If you're a male do not waste your time with this company.

The therapy we got was real but the billing is a complete rip off. They overbooked their therapist, you are supposed to get one session per week billed at $80 a week paid in one lump sum of $320. However our therapist has been unavailable for two of those weeks and these rip off artists will not give us a raincheck. I filed a complaint with the Better Business Bureau to which they never responded. Which accounts for their F rating. Next step I guess will be to file a dispute with our credit card and see where that goes. So I would avoid this place at all costs. The therapy we got was real. Too bad this company is ran by a bunch of crooks. Buyer beware.

We tried Regain for 6+ months with two different therapists. The request I had from the therapists was to better understand our negative communication pattern and other problems in the relationship and how to solve them.
The additional 1h webinars and worksheets from the therapists have been good quality and the initial learning were good.
Both therapists have been good listeners. It feels like they can listen to your disagreement stories forever. The first therapist gave us just tips like listening and understanding better to each other. Since this was not enough to solve our serious problems we requested a change.
Regain gave us a more experienced therapist, who was also teaching at the university. He applied positive psychology, so we both received tons of compliments for how great we are and what great work we do but we never went into the problems and how to solve them. I mentioned 3 times in writing and during the sessions what my expectations were and since no progress was made, our private problems just got bigger and I stopped the collaboration with the Regain therapists.
If you want to learn more psychological terms and diseases of your spouse, Regain is great. If you want somebody to listen well to your complaints, Regain is great as well. You want a solution for your communication and relationship problems? You most probably won't find it in Regain.

The Regain platform allows therapists to continue who claim abuse is not real and it’s only in the view of the person being abused. She made me the brunt of her disagreeing personal beliefs on politics and religion when her literal job was to be unbiased. She argued every point I made and caused me to be defensive and on edge instead of doing her job. Her behavior tripled my stress level and upset at a time when I was already seriously struggling emotionally. When I stated I don't have to continue to be around abusers, she said she disagrees because it's my spouse's family. This platform should seriously consider whether she is a good fit to continue offering services to unsuspecting clients. Denying clients their right to be heard and accepted for their trauma experiences is itself a form of abuse. She was more interested in whether we are going to church on Sundays than the issues I stated to her we needed to work through. The bad reviews given to therapists on the platform do not show up on the profiles for future clients to see, which only protects the therapist and continues to allow this to happen to future customers/clients. There is no red flag system where the platform takes action on complaints. Even trustpilot does not allow the therapist's name to be public to warn others to run the other way.

Because therapy is so expensive in the UK, this app has been amazing to get in touch with and communicate therapists. Our first match was no good for us so the team got in touch immediately to resolve this and the next week we were matched. I was initially concerned that I had payed for 2 weeks and not spoken to anyone, reached out to support and got an extra 2 weeks free. Our therapist is wonderful. And really good at his job. I left a review about him and as thanks I received a lovely diary. Can't rate this app and the team highly enough. Great job and thank you for genuinely caring about the people who use it. Wish more people knew about it.
Many thanks. 🙂

Having a counselor that you can reach out to even when they are in a distance can be meaningful and fulfill a need. I recently lost a daughter to cancer and I find more comfort in reaching out to others than I do to friends that are close to me, I find more condolences for my healing. Friends I suppose are not to be used to help you heal from trauma?

This has been the best app I ever used. The customer service is outstanding and they provide you with an update very fast. I am so positively surprised with the way they approach their clients and I think every company should look up to them.
The therapists that are available on the app are outstanding as well.
Great work everyone!

Great platform to access couples therapy
Affordable
Flexible
And all in the environment you choose on your own device
Can 100% recommend

Looking into couple counselling and having undergone individual therapy previously, I wanted to send one message to the therapist we were matched with to try to gage whether he was the right fit for us. The site wouldn’t let me communicate or connect with therapist all, until payment for 4 sessions was paid. NOT AT ALL helpful. Before expecting payment for a months worth of sessions, clients should be able to connect and confirm that their matched therapist or counsellor is right for them, not have a window continuously pop up asking for your card details while you’re trying to send a message to ascertain whether it’s the right fit! It wouldn’t let me send one message!

Fantastic value. Have been lucky enough to have a wonderful therapist. Best service and therapy I’ve experienced. Very highly recommend

I’ve had multiple counselors throughout 5 states. I’ve been in therapy since my father killed himself when I was 17 (now 33), and this website delivered more than ANY of them. Not only do you not have to drive, and can access them where you’re most comfortable, but this counselor actually makes a huge difference. He changed how I interpret what’s going on in my environment. He has helped me grow into a better mother, sister, partner, and friend. 10/10. I was directed to this site by a family member, and will continue to direct everyone I know. I walk up to strangers, and casually mention that they can get therapy secretly from the comfort of their own home that ACTUALLY works. You tell them what kind of results you are looking for and what kind of therapist you would prefer… and I can not stress enough how perfectly they match you with someone. My male partner actually respects our counselor, and finally a therapist understands my partners perspective.

Our therapist/counselor, Linda is great. Extremely helpful, knowledgeable and honest. She tells us what we need to hear, not what we want to hear and in my opinion, that's the first step to regaining a healthy and long lasting relationship

They are scams. They charged for $1680 without service. They never call us back and for a refund. I am going to take a legal action.

What a waste of time and money. Get a legit counselor in your home town. Don't rely on this service to be out for your best interests.

Hey together. I was here before with a bad Review. We changed our therapist and now everything is perfect. We're in good hands! Wanted to be fair - sometimes it just does not fit....

This is my second time with Regain as going through divorce and wanted some advice from a woman about all the emotions I am trying to make sense of. My current counsellor has valuable personal experiences that is helping me get things into perspective and I look forward to continuing to work with her. very pleased with the service.