Regain Reviews 

I reached out last year to inquire about therapy and was contacted by a counselor. I decided not to pursue it at the time, but inquired again this year and was contacted by the same therapist who remembered me from last year. She is really awesome, I love her style of therapy, making us do the work! So far it has been an awesome experience.

I strongly encourage any new or established couple to take a few couples therapy sessions! It’s a safe place you can talk about parenting styles, how you each handle stress, and other critical information about one another to handle the stresses the world will undoubtedly send your way. I’m now a firm believer and highly recommend Althea at Regain\Better Help! The app is easy to use and extremely convenient. I truly appreciate the helpful guidance and cannot thank your company and in particular our therapist enough!!!🥰

Connecting with a professional and excellent therapist is simple and very accessible, due to its online nature. I've been using it for the last couple of months and it's absolutely worth the money and time spent. Highly recommend Regain!

I found the therapy session helpful, the therapist was caring and understanding. I also found the free online courses offered by betterhelp very helpful. I could register for all the courses that interested me and watch the replay at my free time.

I’m so happy that such services like Regain are there and I can connect with wonderful therapists located in the other part of the world. I am grateful to my therapist Roshanna Bracy to show me how I can build a healthy attachment with my son. I was slowly loosing the connection with him without realising it. I am also grateful to my therapist to show me the way how I can create a better relationship with my husband and improve my marriage.

Really awful costumer service with no help whats-over.
More stress on the relationship because there is no support to fix the website problems.

Firstly my partner cannot join the website despite clicking the link he has been sent multiple times - the counsellor says they don't support the technical issues, I need to email.

I've emailed about 5-10 times and even rang the US (from UK) to sort and was promised both times someone would call me back.

I've asked the therapist multiple times to help me sort it and they responded by booking the sessions online at times that don't work for me.

I'm now £200 down - cannot get a refund and zero response from anyone at Better Help of Regain Us. It's been 8 weeks.

Really awful costumer service with no internet in solving your problem. You’re automatically forced through Webseite to pay already for my month even though you arent sure if you’re going to take these therapy sessions. I’ve problem with finding a German speaker coach as I wished and afterwards I’ve just found a good local consultant near my home and 2 days after my site registration I’ve requested frequently for a refund and guess what, they don’t answer any of my emails till now nearly 3 weeks ! Rude service

Ich hätte mir vorher die Bewertungen durchlesen sollen. Naja mein Fehler.. Ich warte seit 4 Tagen auf eine Antwort des Kundensupports. Leider hat dieser den Namen nicht verdient.
Ich hoffe ich komme aus der Nummer wieder raus. Eigentlich sollte ich da ich direkt nach Abschluss den Vertrag widerrufen habe, ein Recht auf Widerruf besitzen.
Da ich keine Antworte erhalte werde ich das Anliegen bald einem Anwalt übergeben. Also ich rate von diesem Unternehmen großen Abstand zu nehmen.

This is really bad, why would your force people to subscribe for a service without them being aware? It’s enough they are trying to resolve issues. Taking advantage of them is wrong and criminal. I will be making a formal complaint to the UK government so your website gets banned in UK. I will also be calling my bank to make the payment gets reversed. I paid for one service, you have to no right to charge my card twice. Theif!

This company is extremely efficient and effective. It is easy to access and very user friendly. The help it offers is tremendous and convenient. So glad I found it!

My husband and I used regain for our marriage prep. Rodney “Carter” was such a gift to us and provided a safe space for us to go and discuss family struggles, communication tools, and just learn to laugh in the madness

As I am prevented from responding to your reply on my original review, I will take the opportunity to get back to you here.

You did not reply to any of my emails. I have been checking my spam folder as I didn't want to miss your response, in the hope that this would be resolved.

I suggest that you don't try and imply that you responded to my emails again, and actually look to rectify the situation.

I highly recommend NOT using this platform!
Our therapist couldn't even get the session started on our first session, but I was still charged for it. Our second and only session was completely useless. There was zero structure and nothing was accomplished. We both stated very clearly that we did not want another session scheduled, but our therapist secretly scheduled another session without notifying us, and I was charged for it. The therapist is still trying to schedule sessions without our consent. This is a rip-off.

Update: Regain again charged my credit card despite me contacting customer service, leaving clear instructions in their portal not to schedule any further sessions, and Regain even responding to this review pretending they would help. This is a nightmare. DO NOT USE THIS BUSINESS!

My therapist was selected based off of my specific requests. I did have to ask for a different therapist before starting but they were super quick and helpful with it and matched me with the perfect therapist for my husband and I. She is teaching us how to communicate as a neurodiverse couple since I have both adhd and high functioning autism which causes a lot of misunderstandings. She is also well versed in a specific key dynamic that heavily impacted our marriage. She is very attentive and listens and observes our interactions without interrupting which helped her pinpoint the underlying root cause of our conflicts that we only saw on surface levels. This just might save our marriage that is on the verge of divorce due to irreconcilable differences despite our love over 15yrs. The messaging is also super helpful so we can share with our therapist issues that aspire between sessions and she can review and make the most out of our sessions. It is well worth the money and I would definitely recommend this therapy platform!

My partner and I had a great experience with Jameson for our pre-wedding therapy. He was attentive, and skillful in his guidance and helped us discover a lot about ourselves. We'll be using Regain again, and can't recommend them enough.

Rochelle is the best. She made great suggestions to help us get through a really tough time in our marriage. I’d say she helped save our marriage!! I’m forever grateful to her!!

On Regain you pay a monthly subscription which gives you and your partner access to one weekly session. This is the only product available, meaning if you are busy one week you are paying for nothing. If your therapist is busy one week, you are again paying for nothing.

Even worse, the process to invite your partner to couples therapy does not work and Regain sends dead links that leads to nothing.

My partner has not been able to sign on for several days so we are currently being charged for a service we cannot access. I have inquired about a refund Thursday May 30th. It is now Tuesday June 4th and while their website say the respond within 24 hours on weekdays I have yet to hear back from them.

Monthly subscription pricing just does not work for this type of service, so avoid. Why? In a nutshell:
you pay for the month ahead (the marketing strongly promotes this as being one session per week). BUT the reality is all about who you are paired with (random allocation of therapist, anywhere) and their schedule; plus your own schedule challenges.
My wife and I are in the UK, both work full time; the therapist we got was somewhere in the Caribbean, so timezone issues contributed.
You can't book multiple sessions ahead, it's one by one.
Our therapist was nice enough, but there was no structure at all so it felt it could be endless. The whole experience was just very disappointing frankly, won't do it again (like this) and can't recommend.

My husband and I hit a rough patch in our relationship, but thanks for Dr Harig at Regain we were able to learn to communicate better, appreciate each other more and reconnect at much deeper level. We were able to reignite our passion for each other as we did when we first met. We cannot thank Dr Harig enough and so happy we had found our wise, patient and caring therapist.

Really poor customer service. They won't even do a refund even when I cancelled before starting any sessions. Wish I checked the reviews first before signing up