Relaycouriers Reviews 

Absolute rubbish company, very slow to deliver, tracking is not easy or straight forward, absolutely loath it when someone uses it to send anything to me, as you know its not going to get to you on time! I would give no stars if that was an option. Worse than EVRI (hermes).

Absolute failure of a courier service – avoid at all costs!

No delivery, which is the absolute fundamental part of being a courier company.
Their customer service is non-existent. They do not have the decency to reply to any messages for delivery updates, nor will they confirm if a parcel is actually lost. You are simply left completely in the dark.
For a new business, you would think they would strive to be efficient and build a good reputation, but they are the exact opposite. Untrustworthy, unprofessional, and incredibly poorly managed.
I will never use this company again!!!

Terrible service. Items sat in the shop for 5 days after dropping off, finally collected them no more updates. 7 parcels missing!! Emailed, no response. Googled the company and shops are now refusing to take parcels, and many are sat in the warehouse massive back log. You get what you pay for. I won't use it recommended again . AVOID !

WOULD NEVER USE AGAIN.
No wonder they are cheap.
Unreliable. As a sender tracking information is not fit for purpose.
5 days after collection and no update for 2 parcels I sent afyer selling on Vinted.
I will be removing them as a delivery option.

These guys are great I get a text wen they are 5 minutes away so know exactly when to go to the door

They delivered on time and I was able to track my parcels. They also followed delivery Instructions .And kept me informed every step .Well worth more than a 5 star Review definitely a great courier service.

Avoid this courier service ..i watched the delivery guy dump it on the doorstep and walk off ...couldn't be bothered to ring the doorbell..i ran down and called to him only to be met with a torrent of abuse...hopefully this company will go into administration at some point ..if i'm buying something and the courier is RELAY then it's a definite NO!

I've had two notifications that my parcels at my go local shop owner said no parcels av been delivered phoned relay rep said shop refused to take them relay are a joke not a bit helpful.

They have my package and have scheduled a delivery today between 5:30-9:00pm. After reading all the horror stories I am not convinced. Quite worried now but will no doubt update this if delivered.

As with other people this company is a disgrace. I tracked my parcel and saw the driver outside the exit hate to my apartment he waited a few minutes then drove off. He made no attempt to enter. They supposedly made a second attempt 2 days later. No email giving a time and no tracking available. Funny the the second deliver attempt was at exactly the same time to the minute. I don't believe they made a further attempt. They are now sending my package back to the company it came from. So they say!!!

So bad! Wes told to expect delivery between 10:30-14:30. Got delivered at 21:30! Never received any delayed notifications. I actually forgot I was expecting a delivery until I got a message saying the driver was a few stops away. Terrible delivery company. Will not use them again

I cannot write a review because of all the swearing that would be in it ...Let's just say the worst company I have ever come across.... Hopeless

I want updates regarding my delivery NOT HARASSING me to choose a drop off location. Last message read 'only a FIFTEEN minute walk' to drop off shop. WE ARE BOTH DISABLED !!!!!!!
If I want to pick it up myself I'LL ASK FOR IT !!!!!

Absolute diabolical delivery company , awaiting a parcel that was collected by courier on the 25th July , no update on tracking since and still no delivery , customer support is bad too havent received one reply to my 3 complaints sent , currently waiting on 4 parcels in total from this company …. I definitely wouldn’t advise this company to any one absolute shocking !!!

Absolutely useless, unfortunately they claimed unsuccessful attempted delivery, though I was home, looking out of the window and no one came to my address. I have no idea why they are used as couriers, as this is not the first time this has happened with this useless company.
If I could give zero stars I would. Avoid at all costs.

The delivery driver had the audacity to upload these photos and mark my parcel as “left in a safe place.”

They left my parcels in an unattended mail room with no CCTV, despite there being a clear sign on the door that says: “DO NOT LEAVE ANY PARCEL IN THIS ROOM.”

I have been in my apartment all day waiting for these parcels. Instead of doing their job properly by ringing my doorbell and delivering them to my apartment, the driver chose the lazy option. As a result, my parcels have now been stolen.

This is yet another epic fail from Relay. I’m genuinely not sure how this company is still in business when this level of service keeps happening.

seconjd complaint about the same issue.items left on floor inside gate NOT in the safe place (inside front porch)courier gave no indication he had delivered,he came inside gate but did not knock or press door bell.i have this on my video cam(ring doorbell)if i had been out and someone came in my gate they could have easilly stolen my items.relay do not listen to complaints obviously

WhatsApp at 0805 saying delivery in 5 min, then text saying 2:30 to 4:30 then another text saying 4:00 to 8:00 then it was 18:15 to 20:15 arrived@ 18:40 , this is the second package that i got badly crushed the items were not damaged luckily. do they know what they are doing ? what a joke they are

Delivered to a block of flats when clearly not the address on parcel
Left on some random desk so anyone can just come along and take it
AVOID AVOID AVOID AS OBVIOUSLY CANT READ AN ADDRESS

Yet again another parcel has been left in front of my front door, which is in full view of anyone walking or driving past. I live on a main road so there are lots of people and vehicles going past. I have told the delivery people when I see them NOT to leave my parcels at the front of my house and pointed out that by my back gate is more private and not in full view.
It appears obvious that either the delivery people are either thick or just don’t care about their customers packages or their company’s reputation.