RentGuarantor.com Reviews 

490
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

As frustrating as it is to have to get a guarantor in order to rent a property, these guys are absolutely brilliant.. efficient and the whole process is seamless and easy to follow and done incredibly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I worked with Chelsea of Rent Guarantor on behalf of my daughter who is about to graduate from university and rent her first London flat. Time was tight because her tenancy start date was looming, so... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Came across this company online. Honestly, I don’t know what I would have done without them. Had to phone a few times in regards to application & they have been helpful & informative. I am relocating... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I signed, I paid and then the landlord could not complete the contract because there was an outstanding requirement I could not meet. It has been 10 days since I sent proof of the contract not being c... Toon meer

Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

Need a UK Rent Guarantor?


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

490 reviews

5 sterren
4 sterren
3 sterren
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4,6

Alle reviews

(490)

130 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Their phone is disconnected

Phone line (02071934418) which I have previously used successfully to get some info, is now disconnected and the online contact form won't submit a query no matter what I do (including clearing cookies and so on).

Highly suspicious for a company that requires access to all of my financial, and other personal information.

Edit: there clearly is an issue, perhaps instead of denying it, you should take some accountability and look in to it.

3 december 2025
Review zonder uitnodiging
Logo RentGuarantor.com

Antwoord van RentGuarantor.com

Good Afternoon

Thank you for your review.

To reassure you there are no issues with our phone line or online contact forms so feel free to contact us any time between 09.00 and 17.00 and we are always happy to help.

Kind regards

RentGuarantor

Beoordeeld met 1 van de 5 sterren

They are asking for your bank account…

They are asking for your bank account log in details ???

13 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Andreea

Thank you for your review.

To clarify part of the application process includes a credit check which includes an optional Open Banking request. This can speed up the guarantee application process however it is optional and financial information can be obtained in different ways.

Open banking is a safe and regulated practice that allows third-party financial service providers to securely access your banking data, but only with your explicit consent. It uses bank-level security and strict regulations to protect your financial information, which you control entirely.

If you do want to proceed with your application you can click "skip open banking" on the bottom of the screen and supply the required information manually to us, such as uploading your last three months payslips or benefit statements.

I hope this helps

Kind regards

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Kez was great to work with when we had…

Kez was great to work with when we had a tenant that did not pay their full portion of rent, very communicative and kept me up to date with the process throughout.

14 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Tierney

We agree, Kez is an absolute super star!

We are so happy you are happy! We pride ourselves on great service and its lovely to hear our customers think so too!

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

I have to say my experience with your…

I have to say my experience with your team at Rent Guarantor has been brilliant. This is a first for me dealing with rent arrears, My tenant was arrested four months ago and is now serving time in prison.
Your team dealing with my case proved to be so helpful it's untrue, especially since the communication between myself the tenant through the prison services has been very difficult plus the rent arrears have been increasing it's been challenging.
To add, I've been dealing with sickness in my family that is my father has be diagnosed with stage 4 cancer. It's been very stressful indeed,
I would like to say how helpful Kez has been throughout this journey with keeping my stress levels down. If you're a Landlord or agent these guys really make you feel empowered, for a change its about the Landlord/agent getting the best service.
the guidance has been exceptional. I think with my particular case it's been an education process since we've both have learned so much. I would use Rent Guarantor again

10 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

What a lovely review! Thank you Valerie!

We are so glad you found our the guidance helpful at what must be a tricky time for you.

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

I had an excellent experience with RentGuarantor

I had an excellent experience with RentGuarantor. Super helpful in getting my tenants arrears sorted out. Big thanks to Kez, she was absolutely brilliant. kez was always on the ball keeping me updated every step of the way. made the process so much smoother. If you are a landlord or agent I highly recommend RentGuarantor.

5 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Sermen

We agree, Kez is an absolute super star!

We are so happy you are happy! We pride ourselves on great service and its lovely to hear our customers think so too!

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Good Morning to All the Most Beautiful…

Good Morning to All the Most Beautiful Amazing People who work at Rent Garantor.
Without All of your support,patients and incredible help You would have Never made it possible to get me to move into a Better safe place to live.
Having been homeless having lived in Temporary Housing Very Difficult and Bad having lived in a Very Bad Neighbourhood in Previous Private rent.
I can now start to live again and not have to suffer anymore and survive day to day.
The whole process was easy and there is Always a very friendly person at the end of the phone waiting for you to call up with questions and answers.
You have No idea how Happy you have made me feel when I reached on Wednesday The 5th of November my email to let me know that I had been accepted as a client of Rent Garantor.
Everyone needs to use Rent Garantor.
Kind Regards
Michelle

5 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Michelle

What an absolutely wonderful and truly special review!

Everyone should have a safe place to live and we are so very happy we were able to help you.

Wishing you the very, very best in your new home and a safe and happy future!

A very blinky-eyed (after reading your review) and happy team at RentGuarantor. Thank you again Michelle!

Beoordeeld met 5 van de 5 sterren

Excellent service and fast process.

3 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Fiina

Thank you for your lovely review!

We are so happy that you found our process and service speedy and excellent. We strive to deliver a great all round professional guarantor service and we love to hear that is working for our customers!

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

They’re super speedy and efficient

They’re super speedy and efficient, extremely helpful when contacting via phone also. Best guarantor I have seen

3 november 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

What a lovely review, thank you Joanne!

We are so happy you found us speedy, efficient and helpful!

Best wishes in your new home

The RentGuarantor Team!

Beoordeeld met 5 van de 5 sterren

Everything was straight forward and

Everything was straight forward and
When I called to enquire about something they were very helpful.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

What a lovely review! Thank you Gemma!

We are so glad you found our service helpful and straightforward!

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Friendly and helpful

Michael was very knowledgeable and informative and helped answer my query within 5 minutes!

22 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Charlotte

Thank you for such a lovely review for Michael!

We know he is great but it's so lovely to hear that from our customers!

Best wishes in your new home

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Exceptional help

The team have been great. Im not good with moving but all my worries have been dealt with in a very compassionate and professional way.

21 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Thank you for such a lovely review Tony!

Moving can be a very stressful process and we are happy to hear that we were able to alleviate your worries for you. We are so happy to hear that the team were great and you had such a positive experience.

Wishing you the very best in the future

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Donna is an absolute lifesaver!

Honestly, I didn’t even know guarantor services existed until recently then I came across RentGuarantor. I went through quite a few stressful days trying to get all the admin bits sorted, and Donna really went above and beyond to help me through. She genuinely cared and made sure everything got resolved in the end. Now it’s all sorted, and I couldn’t be happier. Donna definitely deserves a raise for the patience she had with me!

17 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Georges

What a lovely review, thank you so much!

We know how awesome Donna is but it is so fantastic to hear our customers feel the same.

We are so happy that you are now sorted and may we wish you the very best in your new home.

Best wishes

Donna and the RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

A MUST have Rent Guarantor iinsurance cover should tenant fails their reference check

In this days and age with landlord. Protecting your rents is our utmost priority. There's no better way to have an insurance such as the RentGuarantor to cover the rent should the potential tenant fails with their reference check where normal RentGuarantee insurance will not be eligible. Some of the genuine tenant who really needs a home and understood their circumstances of why they have failed reference check. They were willing to invest and to have their rent covered by RentGuarantor.
I have recently put through a claim for tenant who decided to move out a lot more earlier than their agreed tenancy period, the claim process was straightforward, and the staff was very helpful and supportive. Of course, you must have a good system in managing your tenant and your paperwork in which this has made it easy to complete the process. If I did not have this covered, I would have lost at least 2 months rents because of this scenario.
I would for sure recommend this to any potential tenant, who fails the reference check to ensure that it will consider to get their rent covered with RentGuarantor.

16 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi David 

Thank you for your lovely review

Whilst we do not offer insurance, we do give assurance to landlords should any circumstances arise that may result in rent arrears.  

We are so happy that our service helped you through this difficult time and our team  were so helpful and supportive and you found the process straightforward.  

Best wishes

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Such an easy service to setup and use

Such an easy service to setup and use. The web portal hand holds you through each stage and progresses in a logical simple manner. Staff very professional, personable and knowledgeable. Would highly recommend.

13 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Lance

Thank you for your lovely review.

We are so happy you found our set up and service easy to use and our staff so professional. We strive to deliver a great service and it's great to hear that it's working for our customers.

Best wishes in your new home

The RentGuarantor Team

Beoordeeld met 1 van de 5 sterren

NOT RELIABLE

If I could give it less I would. I turned to this site as it is advertised to guarantee help support you in the most difficult times. They could only help support me if I paid 450pm which us impossible when I have a cat and need to live alone. FALSE Advertisement. Instead of helping (as advertised) they added to my situation. Didn't help. Made it worst.

They are not as reliable as they say.

3 oktober 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Arabella,

Thank you for taking the time to leave a review.

We're sorry to hear that you’re not satisfied with the service you've received.

To clarify, our guarantees are typically a one-off payment unless the customer opts for an instalment plan, which is subject to credit checks.

We’d really appreciate the opportunity to better understand your experience, including who you spoke with and what was discussed, so we can support you further. We have been unable to find your information in RentGuarantor's records so we would like to confirm your customer information.

Please email us at complaints@rentguarantor.com, if you can share your application reference or the email address used we can check your specific application details. We do take transparency seriously, and it’s important reviews reflect the right business. We’d really appreciate it if you could verify your details so we can get this cleared up , or, if this was a mix-up, amend your review to reflect that.


Kind regards,

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

Genuinely straight forward!

Never had to use a guarantor service before, in fact didn't even know they existed.. But after researching and reviewing many different services we found Rent Guarantor! Absolutely amazing service, super quick convenient and what's mostly important cheapest of the bunch! Even spoke to Zoe U over the phone to answer some questions and she was brilliant! Highly highly recommend, and if we ever need another we'll 100% be returning.

26 september 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Good Morning Dylan

Thank you for such a lovely review!

We are so happy to hear that you found the process straight forward, we delivered amazing service and were super quick and convenient.

Thank you also for letting us know that our customer support over the phone is brilliant too, thanks to our lovely Zoe!

We are so happy we could help you!

Best wishes

The Team at RentGuarantor

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service! everything is so clear and easy to navigate. I needed to call them a couple of times to ask a question and I got through to someone so quickly and they answered my question straight away. The website is easy to use and the process from start to finish is quick and easy. Overall, I highly recommend.

17 september 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

What a lovely review Hannah!

Thank you so much and we are so happy that you found everything so clear and easy to navigate and you found our service excellent!

May we wish you the very best in your new home.

The RentGuarantor Team

Beoordeeld met 5 van de 5 sterren

The accommodation given to me the…

The accommodation given to me the company is nice it's wonderful I'm very very happy to have you

16 september 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Angela

What a lovely review!

We are so happy to hear you are so happy with your accommodation! May we wish you the very best in your new home.

Kind regards

The Team at RentGuarantor

Beoordeeld met 5 van de 5 sterren

Amazing and efficient service

Spoke to Michael today to change some details on my application, could not have been a more friendly and helpful person! Got everything sorted within minutes without any issues. Would highly rate him and the team at Rentguarantor absolute 10/10 for service ⭐⭐⭐⭐⭐

16 september 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Wez

Thank you for such a lovely 10/10 5⭐⭐⭐⭐⭐ review!

We are so happy you found Michael super friendly and helpful, we know he is a fantastic but we are so happy our customers think so too!

Best of luck with your move!

The Team at RentGuarantor

Beoordeeld met 5 van de 5 sterren

Extremely positive and efficient…

Extremely positive and efficient experience.

I'm one week into living in my new home thanks to this team. It was a seamless and pleasant process. I am also paying by installments through one of their partners which made the move a lot less stressful.

I am a UK resident with no first degree relatives left. Being able to produce a guarantor was key to moving to my dream city. Thank you so much.

1 september 2025
Review zonder uitnodiging
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Antwoord van RentGuarantor.com

Hi Maria

Thank you so much for your lovely review!

We are so happy that you found our process, positive, efficient, seamless, pleasant and overall this made moving less stressful for you.

Very best wishes in your new home and dream city, we are so happy we could help you with your guarantor needs!

Best wishes

The Team at RentGuarantor

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