Wow i really messed up not doing my research more on this company before ordering. dont make the same mistake I did and stay far far away. They send you fake tracking labels to think your issue is bei... Toon meer
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This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Toon meer
Ordered an N64 along with 4 controllers and 4 games. Received the N64 and cables in about a week an a half in a beat up Amazon box and a bit of bubble wrap. A day or 2 later I received the 4 controlle... Toon meer
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Contactgegevens
2121 Union Blvd, 18109, Allentown, Verenigde Staten
- 4238738768
- admin@retrovgames.com
- retrovgames.com
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This company needs to be SHUT DOWN
This company needs to be SHUT DOWN. Scam artists and thieves. Took a month to ship a broken controller, sent a return label (after ensuring I would be getting my money back), and never sent my refund. Now they are ignoring messages and emails.
25 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Dawson,
We're sincerely sorry for the inconvenience and frustration you've experienced. This is not the level of service we aim to provide at Retro vGames. We understand your frustration with the delay in shipping and the issues with the controller. Rest assured, we take your feedback seriously.
If you could please contact us again at help@retrovgames.com with your order details or share your order number or email here, we'll investigate this issue urgently and ensure that your concerns are addressed promptly.
Again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make things right.
Regards,
Retro vGames team
I hope this company gets shut down
I hope this company gets shut down. They're overpriced, unresponsive, and they completely leave out the condition of the product. I bought a 3ds XL with a two games, and got a cracked 3ds *LL (So it cant update or use the Eshop) with only one game that didn't have the box and the game didn't read.
2 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Reino,
We're deeply sorry for the disappointing experience you've had. This is not the level of service we strive to provide at Retro vGames.
We do mention in the description of the Nintendo 3DS this. Here is what is written in the description "Please note that this console is a Japanese console. It has been converted to US Firmware and cannot work with the eshop. Otherwise, the functionality is the same. Please note: Photos are for reference only."
We do offer 121 days of replacement warranty and 30 days refund. Please reach out to us at help@retrovgames.com with your order details, and we'll do our utmost to resolve this matter promptly.
Regards,
Retro vGames team
This company is a SCAM
This company is a SCAM! I hope the police, BBB, or someone shuts them down. They took payment, sent an incomplete / nonfunctional order, and then will not respond to customers. They don't pick up the phone (don't even bother trying), and whoever is managing their email responses is an expert at dodging questions and stealing your money. They lie and cheat honest consumers out of their money. HORRIBLE COMPANY - STAY AWAY.
30 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Karl,
We're deeply sorry to hear about your negative experience. At Retro vGames, we take customer satisfaction very seriously, and it's disheartening to learn that your experience did not meet your expectations.
We want to assure you that we never intend to deceive our customers, and we're committed to resolving any issues promptly and fairly. We apologize for any inconvenience you've faced with your order, and we're here to make things right.
Please share your details with us here or reach out to our customer care team at help@retrovgames.com again with your order details, and we'll do our utmost to address your concerns and ensure a satisfactory resolution.
Once again, we apologize for any frustration this has caused you, and we appreciate your patience and understanding as we work to improve our services.
Best regards,
Retro vGames team
I ordered a GameGube Console with…
I ordered a GameGube Console with MarioKart Double Dash game and 4 controllers. I even purchase the additional 1 year warranty. This was a Christmas gift for my kids. Did Not work. It wouldn't read the game disk. I emailed the support team. They gave a list of things to try, which I did. Still couldn't get it to work. I shipped it back per their instructions. Tracked the delivery back to them. It was delivered on Jan 11th. They gone completely silent on the refund. Have not received the refund. I had to go into my bank to dispute the charges. This has been a complete waste of my time. DO NOT DO BUSINESS WITH THESE GUYS. The 121 day guarantee is a joke. They are sending out faulty products, knowing they don't work and it will be returned, keeping the money and selling the returned product to begin the cycle again. This is a complete scam.
11 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Christopher,
We're sincerely sorry for the inconvenience you faced with your recent purchase. Your experience doesn't meet our standards, and we apologize for any frustration caused.
We're actively addressing the issue with your refund and will expedite the process. If you need further assistance, please contact us at help@retrovgames.com.
Thank you for your patience and understanding.
Best regards,
Retro vGames team
Overcharged for a game that they gave me damaged
I ordered a game from this site on Friday January 19. They overcharged me for a game that’s maybe $40 at best. They charged me $70. I got the game today (WWE SmackDown vs Raw 2007 for the Xbox 360)
I just received the game today January 25. It came damaged, no case, scratches all over the disc, tried playing it 3 times would not work. Tried calling and emailing they won’t get back to me
So I’m now out $70 and didn’t get what I paid for.
I’m beyond livid and demand my money back because I will never ever do business with this scammer of a company ever again!!
25 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Eric,
We're truly sorry to hear about your frustrating experience with us.
We understand your frustration.
We clearly mention the prices of all of our items. We have teams in all of our warehouses that check each and every item before they are shipped out but we have observed that the items can get damaged during shipping.
We truly apologize for the lack of communication from our side. It is not at all the type of experience we want our customers to have. Dealing with such a situation can be incredibly aggravating and disappointing.
We request you to please email our customer care team just one more time at help@retrovgames.com with your order number along with pictures of the items showing the condition of the items and our team will expedite resolving your issue.
We again apologize for this experience and hope that you will give us a chance to make this right.
Regards,
Retro vGames team
Can't get a refund
We ordered a 3DS with 2 games for over $300. Long story short, the games wouldn't load, so we asked for and were told we could have a refund. We return shipped it, got confirmation of delivery on January 6th, but have yet to get a refund. They told us it would be 7-10 business days. Now they must have added our number and email to an ignore list, because we mysteriously can't get them to answer phone or email. They are appearing to be a scam after all. I'd gladly retract that statement if we could get a refund.
6 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Jake,
We sincerely apologize for the inconvenience you've faced and understand your frustration. There must have been some misunderstanding about this and we apologize for this issue!
Please accept our assurance that your refund is a top priority. Kindly contact our customer care team at help@retrovgames.com with your order details again, and we will investigate and expedite the resolution. We appreciate your patience and the opportunity to make things right.
Best regards,
Retro vGames team
Scammers do not purchase
made a purchase, card was charged, said they had no stock, did not refund, called they say they processed a refund. They did not. Scam company do not buy anything. You get charged, and they will not refund.
I have contacted retro games by chat and email. They just close the ticket and say I am refunded and I am not. I keep getting messages that I am a top fan, IAM DEFINATELY NOT A FAN, PLEASE STOP MESSAGING ME.
23 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Wendy,
Please accept our apologies for the inconvenience. We assure you that we never cheat/scam our customers. Please send your concerns to our customer care team at help@retrovgames.com. They'll assist you promptly.
Best regards,
Retro vGames Team
I bought a n64 from retro v games plus…
I bought a n64 from retro v games plus 3 controller and 3 games. The console was covered in filth out of the box like it had been under a little kids bed for years also the inside was full of lint and debris. When I tried starting it up for the first time it took a half an hour and 3 tvs before I finally got it to send a video signal and it’s crashed on me several times. every one was of the games was in horrible condition and came from third party sellers days after they where supposed to arrive the Mario cart cartridge is the worst and is so sun faded you can barely tell it’s even Mario cart (cost about 80$ from them). One of the 3 controllers has a screws up joy stick that won’t return to center. I’ve tried getting in touch with their costumer support they responded once and requested video proof of the faults, I sent them what they asked for and after that they stopped responding. I really wish I had done more research on my end before buying products from them it’s turned into a real kick to the groin especially after spending almost 500 $ for all this horrible product. Im going to be telling everyone I know that these guys are a joke and a waste of money definitely learned my lesson the hard way with them and if retro sees this don’t even bother sending a hollow “we’re sorry response” it’ll fall on deaf ears you guys burned your bridge with me.
12 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Wyatt,
It's disheartening to know that the N64 console and accessories fell short of your expectations, and the condition of the games was not up to the standard we aim to maintain.
We genuinely understand your frustration, and appreciate you sharing your experience. Your feedback is crucial for us to address and improve our services. We're sorry for any inconvenience caused and wish we could have provided a more positive experience for you.
We request you to please reach out to our customer care team at help@retrovgames.com again with your order details and we will expedite resolving your issue and make this right!
We apologize for the inconvenience again and assure you that we are committed to making things right.
Best regards,
Retro vGames Team
Finding a good deal on def jam fight…
Finding a good deal on def jam fight for New York was easy. But it's been 6 days. No tracking number. It's says my order is still being processed.
10 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Chase,
We genuinely regret the unpleasant experience you've encountered, and we deeply apologize for any inconvenience it has caused.
For a swift resolution, we kindly request you to contact our customer service team at help@retrovgames.com. This will allow us to thoroughly investigate the matter and take prompt corrective measures.
We apologize for the inconvenience again and assure you that we are committed to making things right.
Best regards,
Retro vGames Team
PLEASE DO NOT BUY FROM THIS COMPANY!!
PLEASE DO NOT BUY FROM THIS COMPANY!!! I made the mistake of reading the reviews on the website ONLY, and not check around other areas. Please Look at the BBB ratings, look at Yelp, look at Google, LOOK EVERYWHERE. Read all the 1 star reviews, because those are honestly the true ones. I ordered a Nintendo DS Lite with 4 games on 11/26/2023. The game system came within a week, and had one game with it. I tried the one game to see if the system worked, and the game would not start. When I contacted them about getting a refund, they said nothing could be done until all the games arrived. EACH GAME CAME FROM A DIFFERENT PERSON OVER A SPAN OF 2 WEEKS. One even came from eBay. The system I received was white, and it was very old and yellowed looking. I understand the units are old, and will show wear, and discoloration, but this still had dirt in the crevices. I was able to clean most of it out myself which tells me no effort was made to clean it any better than it was. When I opened the system to see if it worked, the top part was wiggly and there was a crack in the back where the game goes in. There was a bump in the front of the screen from the crack that's in the back. This was going to be a Christmas gift so I was feeling really bad about how this was going to be received. I started calling around to game stores in my area to see if I could find another unit to replace this one. I had called Retro Vgames and told them my concerns. They told me once all the games arrived, I could start a refund ticket. I ended up finding a game system that was in excellent condition for only $99.00 and it even came with a game and a 1 year warranty. I contacted Retro Vgames again, and told them I would be returning the game system and keeping the games, so if they could just refund the money I paid for the system I had to replace I would be happy with that. I paid $139 for the game system along with the 4 games. They sent me all the information to return and get my refund. I am now at 11 days, excluding all the holidays, and I still have not received my refund. They will not answer my calls anymore. *** I sent the system back 12/19/23. It was received and signed by them on 12/22/23. I received an email yesterday 1/09/24 telling me even though it has been "10 days", they still needed more time to process.
** in response, I have only been sending messages to that email. Day 14. No refund**
20 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Melissa,
We genuinely regret the unpleasant experience you've encountered, and we deeply apologize for any inconvenience it has caused.
For a swift resolution, we kindly request you to contact our customer service team at help@retrovgames.com. This will allow us to thoroughly investigate the matter and take prompt corrective measures.
Thank you for your understanding and patience as we strive to rectify this situation. Rest assured, we are fully committed to addressing this issue promptly and ensuring your satisfaction.
We appreciate your patience and are committed to making things right.
Best regards,
Retro vGames Team
I’m Pleased With Retro Vgames
I received everything but on different days. I was scared for a second because of the reviews I read. I didn’t see if Retro Vgames were legit before I made the purchase but I’m glad to say everything worked out on my end.
10 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Ronald,
Thank you so much for sharing your awesome experience with us!
Our team is committed to providing efficient customer service, and it's fantastic to know that we could meet your expectations in that regard as well.
Your positive feedback motivates us to continue delivering the best service possible. If there's anything else you need or if you have any suggestions for improvement, please feel free to share.
We appreciate your support, and we look forward to serving you again in the future. Happy gaming!
Regards,
Retro vGames Team
The gameboy color game I bought was a…
The gameboy color game I bought was a bootleg copy.
The gameboy color I bought does not work and keeps resetting after 1-2 minutes of gameplay. I am also unable to save my game.
Their site did not allow me to leave a review. Each of the products I ordered had over 95% 5 star reviews, so it seems they internalize bad reviews and only show customers positive reviews
8 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Spencer,
We are sincerely sorry to hear about the issues you've encountered with your recent purchase, and we apologize for any frustration or inconvenience this has caused. This is not the experience we aim to provide, and we take your concerns seriously.
We kindly ask you to reach out to our customer support team at help@retrovgames.com and we will ensure immediate assistance.
We appreciate your patience and are committed to making things right.
Best regards,
Retro vGames Team
Horrible customer service
Horrible customer service. No replies to emails. They actually don't sell anything that I can see. They take your money and buy the items from E-Bay. Bad quality items for high prices.
8 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi there,
We greatly appreciate your feedback, and we respect your opinions about our business.
We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration.
To expedite the process, we kindly ask you to check your email (including spam/junk folders) for a reply from our customer support team. If you haven't received it, please contact our customer service team again at help@retrovgames.com and we will ensure immediate assistance.
We appreciate your patience and are committed to making things right.
Best regards,
Retro vGames Team
Terrible customer service
I ordered a Wii console and game disk for Christmas - I received the console but no game disk. After a dozen emails and calls I still have not received the game disk I paid for. My emails are going ignored.
Trust me - DO NOT DO BUSINESS WITH THIS COMPANY
31 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Johnny,
We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration.
To expedite the process, we kindly ask you to check your email (including spam/junk folders) for a reply from our customer support team. If you haven't received it, please contact our customer service team again at help@retrovgames.com and we will ensure immediate assistance.
We appreciate your patience and are committed to making things right.
Best regards,
Retro vGames Team
These guys are dropshippers and scam artist.
These guys are dropshippers. They buy from legitimate sellers on eBay and Amazon and try to scam the item away. They will then either dropship from a seller to your address or they buy or steal the item, get it sent to there place and send it directly to the customer for 3x the price. DO NOT BUY FROM THEM.
1 januari 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Jonathan,
We greatly appreciate your feedback, and we respect your opinions about our business. Please note that we do not steal any item. As we mostly sell used/refurbished items, we do have to purchase them but this is not done through illicit means or fraudulent practices. We do mention prices of all of the items clearly and there are no hidden charges.
Before any order is shipped, our quality assurance department makes sure that all of the items work and are in good condition. If there were any issues with your order, please let us know by sending an email to help@retrovgames.com and our customer support team will be more than happy to assist you.
We apologize for any inconvenience you've faced.
Regards,
Retro vGames Team
Please read and learn from my terrible experience.
Please read and learn from my terrible experience!
Absolutely terrible experience. Not only will I never order from RetroVGames again, I will encourage everyone I know not to and post a review on every available platform and possible location. They claim they have a rigorous process to make sure all equipment works properly, but they don’t ever see any of this equipment as it’s coming from people all over the country or world. I received the 6 items I ordered from 8 different individuals… none of which were RetroVGames. I ordered 5 games and an original NES with two controllers. The games came from five different persons. The NES console itself from a sixth. The two controllers from a seventh. And the power cord and A/V cables came from an eighth. When the equipment didn’t work they claimed again that all their equipment undergoes rigorous testing to ensure it works. Interesting… I wonder how RetroVGames performed that testing in 8 different locations all over the U.S. for my one order. The company is a scam.
23 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Mark,
We are sincerely sorry to hear about the issues you've encountered with your recent purchase, and we apologize for any frustration or inconvenience this has caused. This is not the experience we aim to provide, and we take your concerns seriously.
Sometimes, we may send orders separately as we have different warehouses and ship out items from where they are readily available but we do have Quality Assurance teams available at all locations.
We hope that, when you reached out to our customer support team regarding your console not working, they assisted you and resolved your issue. If they did not, please reach out to them again by sending an email to them at help@retrovgames.com and we will ensure immediate assistance.
Once again, we apologize for any inconvenience you've faced.
Regards,
Retro vGames Team
‼️Scammers‼️
Update December 24, 2023: Yeah no, didn’t get the rest of my order, so I’m calling them scammers straight up. If you want more context read the rest, but if you don’t feel like reading, don’t buy from these people. Don’t spend over 300 like I did. You won’t get your things.
I bought a 3DS, two games, a case and an sd card.
First and foremost, the prices are genuinely insane. Basically $100 for tomodachi life by itself, just to give you an idea.
My order was supposed to arrive in 3-5 business days. The 3DS and it’s charger came on the third day, but nothing else did. When I was looking for them I saw that they sent a paper explaining how this might happen. That if you’re missing some items, they most likely got shipped separately. I was fine with this, but I wanted to call them just to make sure that’s what was happening. Went to call once, no answers. Called again a while later, still no answer. I was even making sure they were open, and left a voicemail. No response back. So at that point I just gave up and decided to wait the rest of the business days for the rest of the stuff to arrive.
It’s now the last day as I’m writing this at around 2am in the morning. If my things don’t come today I’ll chalk it up to being a straight scam. I even called again today and still no answer. My tracking was even temporarily deactivated for a couple of minutes before I could see it again.
The way the tracking looked, it made me think all of the things were delivered on the same day.
I’m extremely disappointed and I advise that you don’t buy from them. The fact that they even have to tell you that shipments like this will happen, without proper tracking of the items, means that it happens way too often and is way too risky. Spent over $300. Surprised that it even came with the charger to begin with.
Don’t buy from them, seriously not worth your time, and especially your money.
22 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Terreon,
We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration.
To expedite the process, we kindly ask you to please contact our customer service team at help@retrovgames.com and we will ensure immediate assistance.
We apologize for the inconvenience again and are committed to making things right.
When you shop with us, your hard-earned money is secure. We always deliver the complete order, and if we cannot deliver an item due to any reason, we do refund. All of this is done with complete transparency while keeping the customers in the loop and we are really sorry that this was not the case this time!
Please send an email to the email address provided above and we assure you that we are going to resolve the issue you faced and make this right.
Best regards,
Retro vGames Team
If I could give negative stars I would
If I could give negative stars I would. I ordered over 200$ worth stuff on the website on December 11. I got an email saying it shipped, I contacted them via live chat today because the link doesn’t give me a tracking. I got in the mail 2 controllers but I did not receive the console, the memory card or the game that I also bought. My email says that is what was delivered, after speaking with a live chat person, I was told he was “waiting on the other tracking code”. Now when I go on the website to verify if I received it, there is no live chat. This is ridiculous!
20 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Jessica,
We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration.
To expedite the process, we kindly ask you to please contact our customer service team at help@retrovgames.com and we will ensure immediate assistance.
We apologize for the inconvenience again and are committed to making things right.
Best regards,
Retro vGames Team
Made an order on December 12th 2023
Made an order on December 12th 2023. No word for 6 days. Not even an email. Then on the 6th day I found out that my money was refunded to my bank account. I do not trust these people.
After checking the listing for the game I purchased, I saw that they doubled the price from $35 to $74.97.
11 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Daniel,
We deeply regret the inconvenience you've faced and we sincerely apologize for the lack of communication from our side. This is not the experience we intend to provide.
While there is no excuse for canceling an order without any communication, there are a couple of reasons why we cancel an order and we would like a chance to explain two main reasons.
We have multiple warehouses and we ship items directly from the warehouse, where they are available. While we do our best to stay on top of our inventory list, sometimes mistakes happen and if our team finds that an item is out-of-stock, they cancel the order. This can cause a rise or decline in price when new items come in our stock.
The other main reason why we have to cancel an order is that before sending out an order to our customers, our Quality Assurance department inspects and checks every item to make sure they are up to the mark and if they find that there are issues and no other replacements are available, they cancel the order instead of sending it out which can cause an inconvenience for our customers.
We apologize again that your order was canceled without any notice and we appreciate you taking the time to bring this to our attention as this is going to help us improve our services.
We sincerely hope that you give us another chance!
Best regards,
Retro vGames Team
These guys seem to look legit but are…
These guys seem to look legit but are not. I tried to contact them and they now don’t respond. They sent a game but does not work. They said they will send a label to return but they stopped answering my texts and phone calls. I lost my money to these people. Don’t use them.
12 december 2023
Review zonder uitnodiging
Antwoord van Retro vGames
Hi,
We deeply regret the inconvenience you've faced, and we sincerely apologize for the lack of communication and the issue with the game. This is not the experience we intend to provide.
Please accept our apologies for any delays in responding to your inquiries. We are committed to resolving this matter promptly and ensuring a satisfactory resolution. Our customer service team will be reaching out to you shortly to address your concerns and provide the necessary assistance.
Your feedback is invaluable, and we appreciate your patience as we work to make things right. If you have any additional details or concerns, please feel free to share them with us.
Best regards,
Retro vGames Team
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