I was charged £39.99 without wanting to sign up to their subscription. Thankfully I have now been given a refund, which is why I have updated this review to 3 stars... In future, Rileo really n... Toon meer
Bedrijf heeft geantwoord
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They really helped me a lot when i needed to cancel the service, thankyou! I really think is an amazing tool, I really see myself in the future using it when I have money :)
Bedrijf heeft geantwoord
I enjoyed the rapidly responses to my needs. It is perfect for transcribing an audio to be sure your words are correctly written.
Bedrijf heeft geantwoord
fast, simple and reliable transcript. Saved me lots of time writing up my own transcriptions!
Bedrijfsgegevens
Geschreven door het bedrijf
Meet Rileo — the transcription tool that actually gets your work done. Got a recording that needs to become text? Rileo takes care of it. Upload a file, record directly in your browser, or paste a YouTube link — and get a clean, accurate transcript in minutes. No software to install. No technical setup. Just results. Works with whatever you throw at it Rileo handles files up to 10 hours long and 5 GB in size, so whether it's a quick interview or a full-day conference, you're covered. It supports 50+ languages and automatically recognizes different speakers in multi-voice recordings — great for meetings, podcasts, lectures, and interviews. Powered by AI, so you can do more with your transcripts This is where Rileo goes beyond basic transcription. Summarize instantly — get the key points without reading the whole thing. Translate into another language, in just a few clicks Export — as a PDF, DOCX, TXT, or SRT subtitle file, depending on what your workflow needs. These AI tools mean you're not just getting text — you're getting something you can actually act on. Your privacy is taken seriously. Your files are processed securely and never shared or sold. What you upload stays yours, full stop. Straightforward pricing. Start with a trial. Upgrade when you're ready. Cancel anytime — no hidden fees, no surprises. If you spend time listening back to recordings or typing out transcripts by hand, Rileo is worth trying. See for yourself at rileo.com
Contactgegevens
4,2
Goed
346 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
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in Hungarian i have some issues with…
in Hungarian i have some issues with the translation
20 juni 2026
Antwoord van Rileo.com
Hi Benjamin, thank you so much for taking the time to share your feedback! We really appreciate you giving Rileo a try, and we're sorry to hear the Hungarian translation hasn't been quite up to the mark for you. Improving the quality of our translations across all languages — including Hungarian — is something our team is genuinely committed to. If you'd be willing to share a few specific examples, we'd love to look into them and use them to improve. Thank you for helping us get better!
Rileo Team
bon rapport qualité prix
bon rapport qualité prix. très bonne traduction. tout est conforme, utilisation très facile
20 juni 2026
Antwoord van Rileo.com
Merci beaucoup, Aline ! Nous sommes ravis que vous trouviez notre service facile à utiliser, avec un bon rapport qualité-prix et une traduction de qualité. Votre satisfaction est notre priorité. Merci pour votre confiance !
Unfortunately
Unfortunately, in the form of a small payment for a single file, Rileo charges your account with a subscription for €39.99. However, everything is legal. You have to read everything carefully.
12 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Lyudmil, thank you for your feedback, and we're sorry to hear the billing wasn't as clear as you expected. We always want our customers to feel fully informed, and we take this on board. If you'd like us to look into anything regarding your account, please contact us at support@rileo.com and we'll review your case and get back to you.
Beware: deceptive recurring fees
I used Rileo once for a single transcription and paid for it. Today, weeks later, I discovered they used my card to charge me an unauthorized $56 monthly subscription fee. When I emailed support to ask for my money back, they confirmed the cancellation but tried to offer me a "free month" instead of returning my money. They use a sleazy, deceptive billing practice and I would NEVER have trusted this company with payment information if I had known.
19 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Sofia, thank you for sharing this, and we're truly sorry for the frustration and concern this has caused. We understand how worrying an unexpected charge can be. We'd like to look into this for you directly. Please reach out to us at support@rileo.com with your account details and we will review your case and follow up with you.
Interesting
19 juni 2026
Antwoord van Rileo.com
Thank you for taking the time to share your thoughts! We're glad you found our service interesting. We'd genuinely love to hear what we could do to make your experience even better next time — your feedback helps us improve. Thanks for being with us!
Takes money on repeat!!!!
Wanted and agreed to one transcript; then taken into a subscription I hadn't agreed to and had no notice for. As soon as I cancelled it with my bank also no confirmation of it being cancelled.
19 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Wendy, thank you for letting us know, and we're sorry for the frustration this has caused. All the subscription terms are always listed on the purchase screens before checkout. Please contact us at support@rileo.com with your account details, and we'll review your case and come back to you.
What a weird way to make money online!
UPDATE FROM JUNE 24: Still NOTHING from them. It's been 14 days that they are ignoring my emails. This is sad, but I had to ask my bank to block payments and initiate a chargeback. Rileo, why are you making this more difficult on yourself?
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What a weird way to make money online!
I probably have more than 30 different subscriptions and this was by far the weirdest situation I had so far.
Same as a lot of other people here, I signed up to the service by paying a small fee in order to transcribe my audio files. The app itself works, it does the job, but a few days later I was surprised by a 39 euros charge on my bank account.
Tricky way of sneaking in terms and conditions in a way that people don't have the chance to read it! But fine,
I looked at cancelling the service and this option doesn't exist in a direct way. You are forced to send an email to the support team.
The weirdest thing? There are several messages throughout the website saying "We are going to get back to you in 24 hours".
Well, I've been emailing them for MORE THAN A WEEK and conveninetly they don't get back to me.
Rileo, stop ignoring my emails!
I want the cancellation of my subscription and the reimubersement of my first payment under the right to withdraw rule (I am in a member of the EU).
Let's avoid a chargeback, shall we?
19 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Thalita, thank you for your update, and we’re truly sorry for the delay in getting back to you.
We understand how frustrating this situation must have been, especially after waiting for a response while trying to resolve your cancellation and billing concern. Please accept our apologies for the delay on our end.
Our team is already in communication with you directly and is reviewing your case so we can help resolve this as quickly as possible. We appreciate your patience while we work through it.
Kind regards,
The Rileo Team
Antwoord van Rileo.com
Thank you, Tatiana! We really appreciate your kind words and your support. If there's ever anything we can help with, just reach out at support@rileo.com.
Rileo Team
Antwoord van Rileo.com
Thank you for the great review! Fast and accurate is exactly what we aim for, so it's wonderful to hear it's working for you. We're always here at support@rileo.com if you need anything.
Rileo Team
The service
18 juni 2026
Antwoord van Rileo.com
Thank you so much for taking the time to leave a 5-star review! We're delighted you've had a great experience with our service. If there's ever anything we can help with, reach us at support@rileo.com.
Rileo Team
Excellent service
18 juni 2026
Antwoord van Rileo.com
Thank you for the excellent review! It means a lot to us to know you're happy with the service. We're always here at support@rileo.com if you ever need anything.
Rileo Team
good better best
18 juni 2026
Antwoord van Rileo.com
Thank you so much — good, better, best is exactly the kind of feedback that makes our day! We really appreciate your support. If you ever need anything, we're here at support@rileo.com.
Rileo Team
Antwoord van Rileo.com
Thank you so much, Rex! We're thrilled to hear you love the app — that genuinely means a lot to us. If you ever need anything, we're just an email away at support@rileo.com.
Rileo Team
good tool for transcript but scam company
good tool for transcript but beware, thats a scam company. They were showing one time fee £1.49 and in the hindsight they activated a subscription plan of £39.99 per month so be extremely careful!!!!
17 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi, thank you for your feedback. We’re glad to hear the transcription tool was useful, but we’re sorry that the billing experience caused frustration.
To clarify, Rileo’s subscription terms and monthly pricing are shown during checkout before payment is confirmed, and subscription information is also included in the welcome email sent after purchase. We understand, however, that you feel this was not clear enough, and we take that feedback seriously.
We’ve requested your details through Trustpilot so our support team can identify your account and review the situation directly. You can also contact us at support@rileo.com, and we’ll assist as soon as possible.
'Forced' Monthly Subscription without contact
They charge you 1 EUR to use the service once, but aren't clear that you will be charged 39,99 a month afterwards. If you don't check your bank, this could go on for months.
I have been charged twice without knowing or being e-mailed. You would expect that you would receive communication regarding an activated subscription, but this did not happen.
18 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Manjot, thank you for your feedback, and we're sorry to hear about your concerns regarding the billing and communication. We understand how frustrating unexpected charges are. We'd like to review this for you. Please get in touch with us at support@rileo.com with your account details and we'll look into your case and get back to you.
Antwoord van Rileo.com
Thank you so much for the 5-star review and for sharing your experience! We're delighted Rileo is working well for you. If there's ever anything we can help with, reach out anytime at support@rileo.com.
Rileo Team
Their feels misleading and dishonest
The product itself is good and works well, but I am very disappointed with the company’s payment practice. They present it as if you are paying for one specific service, but in reality they sign you up for a subscription. This feels misleading and dishonest
A good product should not need such tricks.
15 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Stacy, thank you for your honest feedback, and we're glad to hear the product itself worked well for you. We're sorry that the payment experience left you feeling disappointed, as that's never our intention. We'd like to look into this for you. Please contact us at support@rileo.com with your account details and we'll review your case and respond to you.
Cheeky fine print!
A frustrating experience with eventual resolution.
I signed up believing I was making a one-off payment for a single transcript. I later discovered I had been charged approximately NZ$70 through a recurring subscription that I genuinely did not realise I had entered into.
As soon as I became aware of the charge, I cancelled and contacted support. Unfortunately, I received multiple generic responses repeating the refund policy rather than addressing my concerns.
After considerable back and forth, the matter was eventually resolved. However, I was disappointed that it took repeated requests before my concerns were properly addressed. The subscription terms were displayed in small grey text at the bottom of the checkout page, while the trial pricing was displayed prominently. It's easy to see how customers could focus on the $0.99/$1.49 price without appreciating the recurring monthly charge that follows.
The customer service experience was frustrating, dismissive, and far more difficult than it needed to be, though I am thankful for the outcome.
Based on other reviews, I am clearly not the only customer who has experienced confusion regarding the subscription and renewal charges.
Proceed with caution.
18 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Khryss,
Thank you for taking the time to share this detailed and honest feedback — and I'm sorry your experience fell short, both at checkout and in your interactions with our support team.
We're glad the matter was ultimately sorted. I'm sharing your feedback with the relevant teams so we can improve.
If anything is still outstanding, or you'd like to discuss this further, please reach out to us directly at support@rileo.com and reference this review.
Rileo Team
Pas seulement 1 EUR: plutôt 40 EUR par mois... 480 EUR par an!
Comme souligné sur d’autres avis, le site Rileo semble fonctionner essentiellement sur la base de clients qui payent 1€ ou 1,50€ par carte bancaire (écrit en GRAS et GROS partout sur le site) pour accéder à un premier -et souvent unique- fichier d’essai… et se retrouvent sept jours plus tard prélevés de 40€ d’abonnement mensuel avec renouvellement automatique (écrit en tout petits caractères sur deux des nombreuses pages à valider).
Et pour des prestations d’un montant annuel exorbitant de… 480€, qu’est-ce qu’on a ? Pas d’envoi par mail d’une facture, d’informations en toutes lettres sur les conditions générales de vente, pas d’avertissement sur les futurs prélèvements… Sur le site (domicilié à Dubai), l’espace client est minimaliste : pas d’accès à notre compte, nos coordonnées, nos abonnements, etc. Le site ne connaît d’ailleurs de ses clients (et ne s’intéresse manifestement) qu’à deux choses : leur adresse courriel (parce que TOUS les échanges se font exclusivement par mail)… et leur numéro de carte bleue.
Une très mauvaise expérience, qui en rappelle d’autres encore pires (mais c'était il y a vingt ou trente ans).
25 mei 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Bonjour, nous vous remercions d'avoir pris le temps de partager votre expérience et sommes sincèrement désolés qu'elle n'ait pas été à la hauteur de vos attentes. Nous comprenons votre frustration concernant les conditions d'abonnement. Rileo affiche clairement toutes les conditions d'abonnement sur la page d'achat et vous informe également des modalités d'abonnement dans l'e-mail de bienvenue après votre inscription. Vos commentaires sont pris très au sérieux et seront transmis à nos équipes afin d'améliorer notre communication. Concernant votre espace client et l'accès à vos abonnements, nous souhaitons vous aider à résoudre ce problème. Nous vous invitons à nous contacter directement à l'adresse support@rileo.com en précisant l'adresse e-mail associée à votre compte, afin que nous puissions examiner votre cas, clarifier votre abonnement et répondre à votre demande dans les plus brefs délais. Nous restons à votre disposition et espérons regagner votre confiance. Cordialement, L'équipe Rileo
Antwoord van Rileo.com
Merci beaucoup pour votre avis 5 étoiles ! Nous sommes ravis que notre service vous plaise. N'hésitez pas à nous contacter à support@rileo.com si vous avez besoin de quoi que ce soit.
Rileo Team
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