I was charged £39.99 without wanting to sign up to their subscription. Thankfully I have now been given a refund, which is why I have updated this review to 3 stars... In future, Rileo really n... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
They really helped me a lot when i needed to cancel the service, thankyou! I really think is an amazing tool, I really see myself in the future using it when I have money :)
Bedrijf heeft geantwoord
I enjoyed the rapidly responses to my needs. It is perfect for transcribing an audio to be sure your words are correctly written.
Bedrijf heeft geantwoord
fast, simple and reliable transcript. Saved me lots of time writing up my own transcriptions!
Bedrijfsgegevens
Geschreven door het bedrijf
Meet Rileo — the transcription tool that actually gets your work done. Got a recording that needs to become text? Rileo takes care of it. Upload a file, record directly in your browser, or paste a YouTube link — and get a clean, accurate transcript in minutes. No software to install. No technical setup. Just results. Works with whatever you throw at it Rileo handles files up to 10 hours long and 5 GB in size, so whether it's a quick interview or a full-day conference, you're covered. It supports 50+ languages and automatically recognizes different speakers in multi-voice recordings — great for meetings, podcasts, lectures, and interviews. Powered by AI, so you can do more with your transcripts This is where Rileo goes beyond basic transcription. Summarize instantly — get the key points without reading the whole thing. Translate into another language, in just a few clicks Export — as a PDF, DOCX, TXT, or SRT subtitle file, depending on what your workflow needs. These AI tools mean you're not just getting text — you're getting something you can actually act on. Your privacy is taken seriously. Your files are processed securely and never shared or sold. What you upload stays yours, full stop. Straightforward pricing. Start with a trial. Upgrade when you're ready. Cancel anytime — no hidden fees, no surprises. If you spend time listening back to recordings or typing out transcripts by hand, Rileo is worth trying. See for yourself at rileo.com
Contactgegevens
4,2
Goed
346 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Rileo.com
¡Hola! Muchas gracias por tus amables palabras y por las cinco estrellas. Nos alegra muchísimo saber que ha sido una gran experiencia para ti. Esperamos seguir ayudándote siempre que lo necesites. Un cordial saludo, Rileo Team
Antwoord van Rileo.com
Ciao Lucia, grazie mille per il tuo riscontro! Siamo felici di sapere che la precisione della trascrizione ti convince. Lavoriamo costantemente anche sui tempi, quindi continua a seguirci. A presto!
Rileo Team
Excelente servicio
12 juni 2026
Antwoord van Rileo.com
¡Hola Vicente! Muchas gracias por tomarte un momento para dejarnos tu opinión. Nos alegra un montón saber que has tenido una buena experiencia con nosotros. ¡Aquí estamos para lo que necesites!
Rileo Team
Antwoord van Rileo.com
Hi Jane, thank you so much for taking the time to share this. Saving you time is exactly what we set out to do, so it's wonderful to hear it's hitting the mark. We're always here if you ever need anything!
Rileo Team
unexpected additional cost
Product is good but I wasn't aware I was also signing up for a £40 subscription. The one off fee was excellent for the service received, however a later payment of £40 was attempted that I did not expect. BEWARE.
12 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi, thank you for taking the time to share this, and I'm sorry for the surprise around that £40 charge. That's genuinely not the experience we want anyone to have, and I completely understand the frustration of an unexpected payment.
I'm really glad the service itself worked well for you. On the billing side, we want the sign-up to be clear, so your feedback here is valuable.
I'd like to look into your account and sort this out properly for you, including the £40 payment. Could you reach out to us at support@rileo.com with the email address linked to your account? We'll get it resolved as quickly as we can.
Thanks again for flagging this, it genuinely helps us do better.
Rileo Team
Antwoord van Rileo.com
Hi Alessandro, this is lovely to read, thank you! Keeping things simple and approachable is something we care a lot about, so it means a great deal to know it shows. Thanks for being with us!
Rileo Team
More scammers
More scammers. They tell you they'll give you a transcript for €1 and then charge you €39.99. I'm going to report them.
5 juni 2026
Antwoord van Rileo.com
Hi, thank you for getting in touch.
Please know we never want anyone to feel caught off guard by a payment, and your experience genuinely matters to us. I'd really like the chance to look into this for you personally and put things right. If you email us at support@rileo.com the address linked to your account, we'll review everything with you and take care of it as a priority.
Thank you for giving us the opportunity to help, I'm confident we can sort this out together.
Rileo Team
functions as desired
11 juni 2026
Antwoord van Rileo.com
Hi Wayne, thanks a lot for taking a moment to leave this. We're glad everything's running smoothly for you, and we'll keep working to keep it that way. Don't hesitate to reach out if anything ever comes up!
Rileo Team
Simple process to upload audio and…
Simple process to upload audio and transcription accuracy was great.
12 juni 2026
Antwoord van Rileo.com
Hi Marlene, thank you for the kind words! We put a lot of care into making the whole experience effortless from start to finish, so it's great to hear it came through for you. We're always here whenever you need us!
Rileo Team
SCAM HIDDEN SUBSCRIPTION
You think you have paid for a one-off audio-to-text, and you end up with a hidden-away subscription, which you only find out when the money goes out of your bank. You then try to cancel the subscription you haven't signed up for, and you find out you have to email support. THIS IS A TOTAL SCAM, SO PLEASE AVOID. Don't take any notice of the reply from Rileo. I had an email last night saying they had cancelled my subscription, which I never signed up for and said they would refund me. Guess what, they haven't done either. Ended up getting the bank to block the business.
11 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Tony, thank you for the feedback, and we're sorry for the frustration here. We really do want to help put your mind at ease. Please know we never want anyone to feel caught off guard by a payment, and your experience matters to us.
I'd like to put this right for you. If you email us at support@rileo.com the address on your account, we'll cancel straight away and look into that charge for you.
Thank you for taking the time to flag it.
Rileo Team
Very predatory company that cowardly…
Very predatory company that cowardly hides subscriptions and steals money from your bank account.
1 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Lou, thank you for reaching out, and I'm genuinely sorry for the frustration you're feeling.
Please know we never want anyone to feel caught off guard by a charge, and your experience matters to us. I'd really like the chance to look into this for you and make things right. If you email us at support@rileo.com from the address linked to your account, we'll review everything and take care of it as a priority.
Thank you for giving us the opportunity to help.
Rileo Team
Antwoord van Rileo.com
Hi Nicola, that's wonderful to hear, thank you! There's no better feeling than knowing we turned up at the right moment for you. Thanks for the support, and we're here anytime!
Rileo Team
Great service
11 juni 2026
Antwoord van Rileo.com
Hi there, thank you so much for the kind feedback! It genuinely made our day. We appreciate you taking the time, and we'll be right here whenever you need us.
Rileo Team
Reliable
Customer service and staff was understaing and got my Point. fast reply.
11 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi Sara, thank you for sharing this! Our support team will be so happy to hear they were able to sort things out quickly for you. Being there when it counts is exactly what we aim for. Take care!
Rileo Team
Antwoord van Rileo.com
Hi Amaury, what a lovely thing to read, thank you! We're thrilled it all went so smoothly for you. Thanks for taking the time, and we're here whenever you need us!
Rileo Team
Easy to use, praticale, quick,
Easy to use, simple, and practical when you record a meeting or a conference! I recommend it, and it's not expensive and very accurate!
10 juni 2026
Antwoord van Rileo.com
Hi Laurence, thank you so much for the recommendation, it really means a lot! Capturing meetings and conferences accurately is exactly what we built this for, so it's great to know it's serving you well. We're always here if you need anything!
Rileo Team
Excelente!
10 juni 2026
Antwoord van Rileo.com
¡Hola Melissa! Mil gracias por tu mensaje, nos alegra muchísimo saber que estás contenta. Aquí seguimos para ayudarte en lo que necesites. ¡Un saludo!
Rileo Team
PLEASE READ
Hey there! This is a fine tool, but sadly they are trying to scam you for no real reason. They have a great product, but they charge you €39 without you knowing after 14 days.
So... yes, you can use it, but make sure to use a bank account with no money on it so you won't get charged more, OR make sure you are properly "unsubscribed" afterwards.
The other bad thing is that you can't just unsubscribe (another feature they have intentionally made). So you will have to email them to unsubscribe you.
My advice: Copilot does the work just as well, but it might take a bit longer. At least it's free and not a scam.
10 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi August, thank you for taking the time to write this, and I'm sorry the billing came as an unwelcome surprise. That's genuinely not how we want anyone to feel, and I want to address it properly rather than brush it off.
We'd really like to make this right for you. If you email us at support@rileo.com from your account address, we'll get you canceled and look into that charge straight away. Thanks again for the honest feedback.
Rileo Team
Very fast and straightforward.
10 juni 2026
Antwoord van Rileo.com
Hi Robin, thanks so much for taking a moment to leave this! Quick and hassle-free is exactly the experience we want you to have, so it's great to hear it landed that way. We're here anytime you need us!
Rileo Team
I used Rileo once on 2 June 2026 for…
I used Rileo once on 2 June 2026 for what I understood to be a one-off transcription service costing £1.49.
Shortly afterwards, my bank detected and blocked an attempted charge of £39.99 from Rileo. I did not knowingly agree to a £39.99 recurring subscription.
The emails I received from Rileo referred to my transcription being ready to download and later provided login details, including a password sent by email. This was concerning from a security point of view, as I do not recall setting up a normal account myself.
When I logged in, the account area was confusing. My profile appeared as a “Guest”, even though I had been sent login details. I could not find a straightforward way to manage or cancel the subscription directly. The cancellation process directed me to contact support instead.
I contacted Rileo support and received a ticket number, but I also had to block Rileo through my bank to prevent any further payment attempts.
In my opinion, the service is presented in a way that can easily mislead customers into thinking they are paying for a one-off transcription, while a much higher recurring charge may follow.
I would advise anyone using this service to check the payment terms very carefully, monitor their bank account, and cancel or block any unwanted recurring payments immediately.
2 juni 2026
Review zonder uitnodiging
Antwoord van Rileo.com
Hi, thank you for laying this out so clearly, and we're genuinely sorry for the worry this caused, especially around the unexpected charge and the account access. That's not the experience we want anyone to have. We're taking your feedback seriously internally.
As you've already been in touch and have a ticket number, we'll make sure that's followed through and that the £39.99 attempt and your account are fully sorted. If anything stalls, please reply to that same ticket and reference this review so we can prioritize it.
Thank you again for taking the time to provide feedback on this specific issue; it genuinely helps us fix what's not working.
Rileo Team
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