Robertdyas Reviews 150

I placed an order for a bouncy castle two weeks ago and was sent the wrong item. I immediately called customer service, explaining that I needed the correct product urgently for an upcoming party. Despite stressing the importance of acting quickly, they arranged for the collection of the wrong item five days after my initial call. They also refused to send the correct item until the wrong one was collected, even though I explained my time-sensitive situation.

When the courier finally arrived, they stayed for just one minute and left without collecting the item, leading to even further delays. Another collection was then booked for three days later. After the wrong item was finally collected, I emailed them to ask when they would ship the correct product. It has been three days since that email, and I have heard absolutely nothing from them.

I'm disgusted with their appalling customer service, complete lack of care, and incompetence. To make matters worse, they refused to offer any partial refund despite the mess they caused. Save yourself the frustration and avoid this company.

Ordered Two 3 Door white gloss wardrobes. Both mirror doors bent poor quality poor fit. Ask customers services for replacement mirror doors again both bent. So ask to return both wardrobes for a refund customer service agreed. Then 2 days later changed their minds offered me £25 compensation instead (insult) Not Happy with Robert Dyas or fw style wordrobes. Steer well clear 👎

Just terrible. Ordered a heater and was given a delivery date. When date came and went I phoned to see what was going on. Rude customer service, no one could give me any a swears so I cancelled order, just waiting for a refund now

Ordered Otiman bed came in the wrong colour and flawed.
Customer service is shocking citing they had issues with the supplier still waiting on someone to come and return have wrote to BBC watchdog would not deal with Robert Dyas's again

Contacted customer care when my expensive Mercia pergola arrived to say I was wary of splits in the wood. No response. Contacted again a few weeks later to say joiner was concerned. Got an email stating they could send replacements. They didn’t. The top vertical pole has completely broken when we tried to use the posts. I’ve contacted them again and it is an ongoing battle. The people on the phone are lovely but can’t deal with my requests as I’d originally emailed in - there seems to be no system. I had given up but have called again today and been told someone will call me back. My garden is a mess and the pergola is lying in bits all around it.

I wish I had seen all these negative reviews before purchasing the futon set with mattress last July (2023) item looks lovely, but we noticed this July that the seam with the zip around the mattress cover had come undone - approximately 4 inches in length. It’s hardly used, sits in a study / office room. I reported it late though, so it ended up falling outside the 12 month warranty…I got one line from customer service saying they can’t help. That was it. No goodwill gesture, no discretion, nothing. So they believe we shouldn’t expect anything to last longer than 12 months. I was stunned by the response. Will not be spending my hard earned money there again. Shocking the way they treat consumers

Ordered an item and received an email saying when it would be delivered by Yodal - yet another set of cowboys. Item failed to materialise and after a lot of searching I found it had been returned to Robert Dyas. No one from RobertDyas or Yodal had bothered themselves to let me know.
I complained but received no apology and no response from their customer service department.
Appalling service and total waste of time. Avoid

Get told in email I will receive a delivery date with tracking information. Item was supposed to be delivered today so phoned robert dyas for tracking information and got told it will be delivered tomorrow hopefully.

Just awful. Such a stressful experience with no help, empathy or care from any of the various staff I had to speak to over a 2 week period.
Ordered a lawnmower. It came in a damaged box, gaffa tape all around it and a previous customer’s label still on it!
Opened it and the strimmer was missing. The mower wasn’t even packed in any protective card. That was all just scrunched at the bottom of the box, presumably from the previous recipient before he sent it back. On off button was dirty.
I emailed them and got a reply with no apologies. Just info about yodel collecting one week from my initial contact.
The collection date comes. I’m standing outside when tracking said one stop before us. No one came. Tracking updates to say they couldn’t access property. 3 days it takes for them to arrange another collection. Same thing happens again!!!!!
So I open a PayPal dispute.
Third collection fails again. Despite it being a business address with an open reception and people on hand to help. Yodel just do not come. PayPal eventually refund me.
But Robert dyas are still trying to collect. Fourth attempt today, again we are there. Collection attempt failed for fourth time. Just farcical at this point!

Do not do not do not trust this company. I urge you to use Argos, Amazon, the range or almost anyone but them!

I was going to order a shed with this company. Thank you for the warnings to avoid. I will be taking my business elsewhere.

Avoid shopping with Robert Dyas.

it is such a shame this company has now become awful.

High prices, very poor quality, dealing with multiple different subcontracting companies. Delivery advice is confusing. Returns are nearly impossible unless you want a whole day off from work having to wait for a courier who might not turn up.

It took 21 emails for me to return an item sold through Tectake limited. They are another company to avoid if you want good service.

I hate writing this, only you have been warned. There are much better, organised, efficient and cost effective companies out there. Use them and shop happily.

I bought a manual air fryer in November 2022 with a two year guarantee. After 18 months the timing knob sheared off making it impossible to time the food. Customer Service is useless as they refuse to replace, repair or refund me as they are supposed to do under the Consumer Rights Act 2015. After extensive emails going back and forth I have reported them to Trading Standards who advised that I should do a chargeback with my credit card company. Avoid this company.

Very poor returns and customer service.
Ordered garden furniture for a birthday BBQ, goods arrived damaged and notified RD straight away. Took over two weeks to get the goods collected and a further 3.5 weeks to get my refund. So, for 5.5 weeks had to go without any furniture, and had to send over 15 emails to constantly chase my refund, 2 phone calls taking over 45 minutes each time to get through.
This was my first and last time purchasing from RD, very poor all round

I bought two sheds 2/6/2024
Im not happy with the whole delivery, parts missing and pieces not put together, Im really not happy as I've had to pay a builder but he couldn't finish the job, and having to pay again, I've emailed, and sent messages but no reply.

Ordered an Airfryer Digital, on a Friday 1st June 1pm in the store at Kensington High Street, immediately realised the size was too large next day Saturday returned to store told to phone customer services. Told them to cancel the item once refunded would buy a smaller item. Since that day I have called 6 times told they raised the cancellation with supplier but nothing was done. I am lstill waiting for a refund of over £109.99 I have been told lies every time I called. No refund. I am furious and upset.

Absolutely dreadful customer service. Ordered 3 outside lights, 2 of them arrived damaged. Customer service told me on the phone they would be picked up by a courier on 7.06.24. I have no confirmation in writing who by and at what time. On top of the inconvenience of having shoddy goods delivered, am I to stay in all day for a courier who may or may not turn up? I will contact my creditcard company and see if they can stop payment to Robert Dyas. I wish I had read the reviews before ordering. DO NOT USE THIS COMPANY.

Ordered a portable 10ft shed to be used as temp storage during garage conversion, was meant to be despatched by one of their partners.

Few days after expected delivery date, item had not arrived and no despatch notification.

Called RD only to be told the order hasn't been sent to the partner - I already knew this because I spoke to the partner immediately before hand and was in stock.

Requested the order still be shipped as I'd already waited nearly 2 weeks for it.
Got an email following morning saying there was a system error and the suppliers can't process the order, here's a refund!

Absolutely appalling service and a complete waste of time.

Don't bother!

I don't usually leave reviews but this is just disgusting. Theo Pathetic should be ashamed of himself. I ordered a shredder and received a used one with a broken containers and a very distressed box. Clearly secondhand. These things happen - I guess - but I cannot speak to anyone to return it, 45 minute wait on the phone, online chat is closed and I now have to do a return and await a replacement I guess. I am furious. I don't want Amazon to take over all retail sales but I do hope that Robert Dyas go bust. I will never shop there again and I hope you don't either. If you do, dont expect to be able to return faulty goods!

Good delayed by over a month. Customer services don’t answer and when they do they don’t call you back when they say they will. Trying to get a refund but they will only pay you when they get paid!

I ordered a garden bench. I was unable to look at it for a month due to illness. When I did, I immediately saw from the size of the box that it was too small - I did not even take it out of the box. I wanted a bigger one. Robert Dyas have a 14 day return policy and no exchanges under any circumstances. I am stuck with a brand new bench - I am buying a bigger one but NOT from Robert Dyas.