Robertdyas Reviews 150

Don’t go here for on line orders. Customer service is abysmal they don’t want to know or care about your missing order. Goods confirmed delivery by 17.11.23 but alas no notice of delivery. Customer services promised to get back to me within 24 hours - they didn’t! Chased following week and said they would reorder but delivery would be 5 working days. No concern over delay or apology for not getting back to me - it’s a shame service not as prompt as they are at taking your money! Now awaiting refund.

Terrible customer service! Pathetic Company! They sent me a faulty item with missing parts and they refuse to refund, exchange or just sent me the parts that are missing! Will NEVER buy anything from them again!

My Husband Bought a Leisure Range Gas Cooker for £1099.00 From ROBERT DYAS.com on 4/01/23, Which It Turns Out It's Made by BEKO!!
It was Delivered on 9/01/23, The Delivery Men Refused to Unpack Even Though the Email Message Said that They Would " Put the Item in the Room of Choice, Unpack it For Our Inspection and Take the Packaging With Them"
The Certified Gas Fitter Came to Connect it on 10/01/23 which cost £80.00, But When the Cooker was Plugged Into the Mains The Cooling Fan Came ON Making a Very Loud Noise and Would`nt Go Off!
I Phoned Robert Dyas...and Eventually Someone Answered, I was Asked to send a PHOTOGRAPH OF THE NOISE!?! I was then told to go onto LIVE CHAT and Send a VIDEO, NOBODY ANSWERED LIVE CHAT, I Then Tried Sending the Video by Filling out the CONTACT US Page... After 7 Attempts as it kept saying a 10 SECOND Video was TOO LONG.. I Called them Again To be Told there was NOTHING They Could Do Without the VIDEO.
After Many Hours of Taking Video`s I got it down to 3 SECONDS...STILL NOT ACCEPTED. I Called Again the Next Morning and was Told AS I Was`nt the Purchaser There Was Nothing They could Do.. I Explained My Husband is Unable to Speak on the Phone But it Made NO DIFFERENCE... HE HAD TO CALL. I Tried LIVE CHAT Again and Managed to get the Video ON... INCLUDING a PHOTO Of A TOTALLY EXPLODED & ROTTED FUSE In the PLUG! But Again I was Told Because I DID`NT PAY FOR IT... My Husband Had To Call!!
On The 3rd Day Of TRYING to get the Problem Sorted Out I Eventually Had An Agent willing to Help.... On Friday the 6th an Email came through at 19:30 That We had To Contact LEISURE... I Replied to the Email Stating I PURCHASED IT From Robert Dyas, I Got a Reply 2 days Later Saying LEISURE DID`NT DEAL WITH COMPLAINTS ..I HAD TO CONTACT BEKO, AGAIN I said It was DOWN to Robert Dyas to Sort Out. On Monday 16th January.. I Called Beko, The Agent ..Who was More Interested Eating Her Sweet Than Speaking To ME.. Booked an Engineer for the 18th January, on the17th January The Engineer was Cancelled (NOT BY ME!) and Re-Booked for 23rd JANUARY!! WE NOW have to Wait ATLEAST ANOTHER WEEK AS A BRAND NEW COOKER NEEDS PARTS... WHICH have to be ORDERED!!
So We As Pensioners.. in Our 70`s, A Husband Who Has Had 4 Heart Attacks with a Wife with Severe Spinal Problems and Arthritis and BOTH are Diabetic Have Been LEFT After Paying £1099 for the Cooker and £80 For the Certified Gas Engineer DURING THE COLDEST WEATHER WITHOUT A COOKER FOR A MINIMUM of 3 WEEKS!!!
There's Been NO REPLY To My Request for Compensation for the Disgusting Treatment and Lack of Concern... Least of all... ALL THE FOOD That Has Now Had to be Thrown Away, The Expense of Buying Ready Meals for a Microwave as We was NOT prepared for a 3 WEEK WAIT TO USE AN OVEN IN FREEZING WEATHER!!!
HOPE YOU`RE PROUD OF YOURSELVES ROBERT DYAS!!!!

purchased a thermos.it arrived with a broken cup and inside. cant get them on the phone. waited fr 20 mins for a voice.and cant get the complaints slip completed because they want a photograph of said flask. how do I photograph the inside of a flask,but the form says must be filled in as it is a red field.
some of us 80 plus folk cant take photographs to put on your complaints slip.So how do I get this broken flask back to robert dyas. not a clue!

Not even worth 1 star , ordered a bed from this company and cancelled it within the hour as found it cheaper elsewhere,,I did ask for a price match but they weren't willing to do this so I asked for the bed to be cancelled,,waited ages for a response so phoned the place when they opened at 9am to be told that the email had been sent to the supplier to cancel the bed and I would be refunded my money £240 between 12/24 hours ,,great I thought ,, only to receive an email this morning to say the bed has been dispatched!!! Called them again and as usual with these people they pass the buck ,,how hard was it for them to cancel a bed !! So now I've been told when the bed arrives just to refuse it 🙄 customer service is absolutely appalling and what you are getting told on messenger chat is completely different to what your getting told on the phone. I am now left to try and contact courier to sort this mess out and was offered no assistance with this what so ever. PLEASE DONT DEAL WITH THIS COMPANY THEY ARE AN ABSOLUTE SHAMBLES

I ordered some paint and the wrong colour and finish was delivered. I have spent two weeks sending emails to customer services but I still do not have the replacement product or an indication when I can expect to receive it. Customer services are reactive rather than proactive. Robert Dyas need to get their act together and ensure their external suppliers are not jeopardising their brand or their contractual commitments with their customers. I will be escalating this matter.

Would have awarded Robert Dyas customer services nil if TrustPilot scoring had permitted. Reported a faulty garden parasol after learning of damage upon using it first time 19 days after delivery. Advised by supplier that recompense only applicable if fault is reported within 48 hours of delivery, may as well have burned my money ,£36.99.

Shameful delivery via their website , delayed, delayed , delayed They use a Company call Tuffnells , who are summarily the worst delivery company you could ever wish to find ,(guess they are cheap) , "buy cheap buy twice "comes to mind , sooner they switch to a proper delivery company the better, if you want anything delivered buy elsewhere , awful

Purchased a Russell Hobbs induction Hob, there has been an issue with a burning chemical smell since we had it. At first we thought it was burning off some chemicals, but it got worse, culminating in smoke coming from underneath. After several calls to Robert Dyas, we eventually got an engineer out, who was able to see where the issue was, but not what caused it.
Robert Dyas will only allow a repair which we feel will be dangerous in view of the burning issue. The engineer is going to have to virtually rebuild this hob, which will cost more than the hob, when bought new at the end of November 2021.
Very poor Robert Dyas, as we will be left with a hob in which the original fault has not been uncovered.
I will not buy anything else from this company as they were difficult to get service from and poor response to what is potentially a dangerous situation, relying on passing the situation back to Russell Hobbs, when the purchase was within 12 months and therefore still their responsibility.
Update: I have just had the parts for a repair delivered directly to me in a milky bar buttons box, with no indication of the supplier!! What could go wrong.