Rockhoster Reviews 82

Rockhoster is one of the easiest platforms i have used till date , i highly recommend this product for my website hosting as it is so easy to use.

Hosting is brilliant :) Purchased it and everything was up and my site was running in about half an hour, perfect purchase.

Some of the Worst Hosting providers out there.

Heres my Story.
I told them that I need a VPS in 3 Days, and its very important that its online by then.
They said, "no Problem, it can take up to 24hours, but no longer then that"

Great, ordered VPS, and paid instant with Bitcoin.

There occured the first Problem:
something isnt working with their billing system. It Says, send "XXXX" Bitcoins to some adress.
So I did, i sent the exact amount.
Still in the Payment- Form it says, "it seems that the Fees are wrongly calculated, so they wait another 10min"

Ok Great, i was patient until the other Day.
The next Day, the Invoice-Status was still "unpaid". There was a amount of 0,03$ left.

And there is another Problem, you cant pay 0,03$ in Bitcoin, because the fees are higher than that. So i send them 0,30$ worth of Bitcoin.
This time, their Payment System didnt even recognised he Payment.
(thats not unusual, many automatic Payment Systems need the exact amount of BTC to recognize the payment, so i wanst worried much)

I contacted the Support via Chat, and a Guy told me to open a Ticket, because he cant to anything. Payments are done by another department.
I told the Guy how important my case is, and that i was promised to get my VPS online withing 3 Days (2days left by then). He told me, he will forward the Ticket so it gets answered very fast"

Fine.

one Day later no Response.

i contacted them Again in chat, This time he told me, i should reply to the ticket. And i should write that iam in a hurry.
Thats what I told them all day long but ok, i did that, i updated the ticket and wrote that i need help ASAP.

One Day later iam goin nuts, i contacted them several times, they should look into it. They always say,
"Sorry i cant do anything"
"Payment department is offline"
"pls wait"

They also offer a Service, so you can Add Money to you Account and Pay the Invoices.
So i added money (3$) to my Account.
This time The Payment went fine, Order Completed, Status: PAID.
I thought if i have 3$ in my Account balance, i can pay these 0,03$.

But there is no Money in my Account!!!

So i contacted them again, they said:
The payment is still incomplete, they need to update their System.

WHY DO THEY EVEN OFFER A SERVICE TO ADD FUNDS, WHEN ITS NOT WORKING?!?!?

The only thing these incompetent ***** have to do, is check their ****** Payments manually and update my order status to complete.
(I paid them, 3 Times, even more as the Invoice says, i provided the Transaction Hashes aswell)

And they are to ****** stupid to do this in 3 DAYS?, We are going on Day 4 By now.

Its not the thing i paid them 40$, i ***** on this 40 Bucks.

MY SITE IS OFFLINE! And that made me lose 1000$ minimum.
ATM I host my site from my own PC because of these useless *****.

STAY AWAY

people i talked to:
David Stone
xxx Carter (dont remember first name)

This hosting just sucks. They suspended an account and cannot tell the reason. Also website files cannot get back. Not recommend to anyone use this company. Miserable support. Seems they have 1 person freelancer who operate this company!

Amazing service! The servers are very fast and work perfectly. The customer support is excellent and very helpful.
Best of all, it comes packaged with Windows/Linux Operating system.

Highly recommended!

Very good service. I've had it for such a short period of time and it's already doing me favors. I will definitely be sharing this with partners and friends.

Such a smooth process and easy to use, I would recommend everyone to at least try it and I promise you will never regret taking my advice.

Only been using them for a short period of time although so far everything is above my expectations, big recommendation to everyone.
Very fast servers - great DEPENDABLE support, what more can you ask for?
Highly recommended.

Whilst developing my Computer Science project for my coursework in college, I soon came to the realisation that I was in need of a VPS - Linux, and I needed it yesterday.

My prerequisites were these:
- Capable of running a webserver
- Remote access
- Reliability

Not much to ask for in terms of the VPS; however, the customer service was brilliant. I ordered it and within minutes it was set up and ready for me to start my testing. I could not recommend this company more, they were helpful throughout the entire process and I'm fairly confident that I'll be using them in the future as well. Top service.

One of the trusted site.
Thank you

Been using Rockholster for my domain with their shared hosting and have not had any trouble so far. So far every time I have checked my site it has been available, would recommend.

I've had nothing but good experiences with them. Extremely helpful staff and a friendly atmosphere. I have a lot of respect for them and the way that they do business, and would definitely recommend their services to anyone in need of website advice or building!

DONT BUY...
made a mistake and bougt a year sub to teamspeak

in the first week (they sold my server ip to other party).. 2 min fix ok

then after 2 month i get a license invalid... 1 week and no fix or reply from support. website down all the time.. no email reply... and no ticket reply

STAY AWAY!

Every time you visit RockHoster's site, you're greeted with a customer support chat notification. I thought this was a nice gesture at first, but it quickly becomes an annoyance when they take several minutes to reply to your initial chat message.

I filed a ticket with a simple question, and it was put on hold for over a week, and only replied to once I informed them I would no longer be using their services.

I used their TeamSpeak hosting services and I was unimpressed with the server stability/downtime.

Overall I would absolutely not recommend this provider. Waste of money.

My website was down for 10 days. During that time I opened a ticket and insistently asked for updates. They always postponed a possible solution.

Meanwhile I found a new hosting provider and submitted a cancellation request to Rockhoster. Suddenly, just one day later, my problem was fixed.

Very unprofessional. Not recommended at all.

I also had other tickets with major issues, related to their broken email server, that were open for longer than 2 weeks and never got a solution.

Bought a server. Over the course of three months and $15 the server was up for maybe 2 weeks. They also promised me a free 3 days of hosting for each day that it was down which was NEVER honoured; when I asked about that they replied with "your server was never down" both me and a few of my friends used them and all of our servers were down all the damn time. I don't recommend this garbage company to anyone ever.

Over the course of a year being their customer, it has had a problems every single month. Starting with invalid licences, randomly servers going offline. Which they are offline right now as writing this on 3rd Dec. 2016.
They have been offline now for over 4 days, their support reply's within 10 minutes but they apparently don't know when the servers will be back online. "Soon, No ETA atm, You will be emailed soon"

I must say I am 100% satisfied with the service I bought. It's fast, good speed and last but not the least very reliable.... This is what we want from a VPS!

I bought 5 VPS and definitely looking to buy more. Excellent customer service, pre and post sale service is 5 STAR.

Highly recommended and a must buy!

My old website get defaced and infected by malware..
Rockhoster Informed me immediately and provided me the complete support in updating the code and plugins etc.
Even provided the security tips to keep website secure.
Support Service is too good.
Thanks