Ross + Liddell Reviews 948

I work with Ross & Liddell regularly through my work and they have always been very helpful and friendly. Emma and Jasmine specifically are always great to work with and make everything run smoothly - thanks again :)

poor response times to email queries
lack of response to issues raised by owners representatives in a timely manner by staff in local office.

Really helpful, my advisor Rhiannon answered my question very quick and explained very well

Had an opportunity to chat to Kerri.
Kerri is very professional. Understands the queries quickly and provides response to satisfaction.

Quick and efficient help by Candela. She sorted out everything I needed!

The experience talking on line was seem less and was promised it would be handled straight away once the information was gathered. This was a roof tile which had broken off. We have a What’s app group chat within the residents and find this excellent in letting everyone know what is going on.

For once dealing with the Chat line and Paige worked very well. The issue was dealt with quickly and efficiently and action taken to resolve the problem. Hopefully the contractor will be just as efficient.

Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care. Money for old role.

Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole

,
Marie Reynolds 290000106

Nicole answered my queries straight away with a positive outcome.

Leah was very helpful with my enquires and was quick to help which ia just what you want in a service

The online chat function was great and really quick at getting the information I needed.

Paige was very helpful in looking into my query

Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system

Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone

quick, simple and direct, you could not ask for more

Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.

Paige was very helpful and quick to respond.

Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.