Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Worse company I have ever dealt with. Bills for storm repair applied to my account again on latest invoice, claimed on the insurance but still not passed on, only the charges. Well past one year since... Toon meer
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
948 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
I am really impressed in the last 1…
I am really impressed in the last 1 year and half with Ross and Liddell such dramatic changes. I spoke with Darren today about broken handle door , couple hours later was fixed . I can’t speak high enough about them , thanks Ross and Liddell, thanks Darren 😊
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback, it really means a lot.
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
Information on grass area degrade
@Kerri from Ross & Liddell was very helpful on the Chat function of their customer service.
Managed this and one other query without any issues.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ian thank you so much for taking time to provide feedback. We appreciate it.
Live chat very helpful
26 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Andrea, we're glad to note that you found our Live Chat Service useful. Thank you for providing feedback.
Just wrote another check for Ross and…
Just wrote another check for Ross and Liddle it’s the worst factor out there 70 Craigpark in Dennistoun been ripped off by this factor for roofing repairs they charged us Nearly £200 between the other tenants for two screws on the bannister this factor just has a license to print money I don’t know how the law doesn’t investigate them
22 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review.
We note your concerns and have reviewed the recent payment of £254.00 received in respect to charges raised in November 2025. This payment relates to the specific charges listed on your invoice, which include gutter repairs, flat roof repairs, a front door repair, stair lighting costs and our management fee. If you would like us to go through the invoice in more detail or provide copies of the contractor reports, we would be happy to assist. Please contact us directly so we can help clarify any outstanding queries
This review is solely about the CHAT facility not Ross + Liddell
This review is solely about the CHAT function, specifically with Nicole. She was prompt, polite and efficient.
I am not a fan of this facility, much more can be said and achieved in a much shorter time with more detail being exchanged more accurately use person to person conversation.
But on this occassion it was satisfactory.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you very much for taking the time to leave this review.
We’re pleased to hear that your interaction with Nicole was prompt, polite, and efficient, and that the support you received on this occasion was satisfactory.
We understand that the live chat facility may not be everyone’s preferred way of communicating. While many customers find it convenient, we fully appreciate that some conversations are clearer and quicker over the phone. If you would prefer to speak with us directly, you are always welcome to call us instead of using live chat—whatever method works best for you, we’re here to help.
Thank you again for your feedback; it helps us continue improving our service.
Candela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
William, we're glad to hear it. Thank you for taking time to feedback.
Paige was extremely helpful today
Paige was extremely helpful today. Two of the issues I raised required re-reporting as they hadn’t been actioned when first submitted well over a month ago, but I’m confident Paige will follow through and keep me updated.
19 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Lin, Thank you for your feedback. We are really pleased to hear that Paige was able to assist you today and help clarify the misunderstanding around one of the issues.
We appreciate you taking the time to share your experience, and if there’s anything further you need in the meantime, please don’t hesitate to get in touch.
Rented through ross and lidded west end…
Rented through ross and lidded west end for a couple of years. the girls in the office were always very helpful and extremely friendly. especially helpful when I often forgot my keys. Great friendly service all round. cheers guys
12 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for taking the time to leave this review. We’re delighted to hear you had such a positive experience renting through our West End office. The team will be really pleased to know their friendliness and support made a difference - especially when it came to those forgotten keys!
We appreciate your kind words and are glad we could make your tenancy a smooth and pleasant one.
straight to the point
straight to the point, fast and helpful
19 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review! We’re glad to hear you found our service straight to the point, fast, and helpful. We appreciate you taking the time to share your experience.
chat feature paige
Paige was very helpful in resolving my issue through the website chat feature
18 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
Contacted re fly tipping
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks.
Straight on the case after this and bulk uplifted straight away. 👍
17 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Jacqueline, we're pleased to hear that our Client Support Team handled matters quickly. Thank you for your feedback.
Rhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Stuart, thank you for your feedback. We appreciate it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.