Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
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Lees wat reviewers zeggen
Worse company I have ever dealt with. Bills for storm repair applied to my account again on latest invoice, claimed on the insurance but still not passed on, only the charges. Well past one year since... Toon meer
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
948 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
I live in a property managed my R&L and have needed several repairs or maintence issues addressed and they are always extremely helpful amd quick to respond.
Today I was reporting a repair to a communal space and spoke with Paige who managed to organise the job extremely quickly. I had no wait to speak to anyone and Paige was very friendly and professional.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ian, great to read your feedback. We're delighted that you are happy with our service. Thank you.
Using Live Chat
Had a positive experience using the Live chat with Paige, answered query quickly and helped to chase up the progress on the repair.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Kevin, thank you so much for your feedback.
AVOID!
Absolutely useless. They have no idea what they’re doing, and will lie and mislead to cover their inadequacies - of which there are many. Avoid if you can.
14 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
We note this is the second review you have posted. We would welcome the opportunity to speak with you directly so we can fully understand your concerns. Please feel free to contact us via Live Chat or telephone at your convenience. We do not lie or mislead homeowners, our approach is transparent, and we operate in full compliance with the Property Factors (Scotland) Act 2011 and the requirements of individual Title Deeds.
Informtion request
I wanted some information and the repairs team provided this information quickly
9 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We're delighted that you were happy with the service provided by our Repairs Team.
Rhiannon was very helpful and…
Rhiannon was very helpful and supportive with my query today - thank you!
9 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Niamh, thank you for your feedback, which we will share with Rhiannon.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
5 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
5 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
3 februari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
27 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
Great online chat
Paige from repairs team was great and responsive with my enquires.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
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